Nikon Product Advisories
From Nikon:
Thank you for choosing Nikon for your photographic needs.
Nikon will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR firmware. Details regarding implementation of this firmware service are as follows.
Firmware update details
- We have confirmed that with autofocus shooting using the AF-S NIKKOR 200-500mm f/5.6E ED VR lens, autofocus may sometimes become disabled and focus operation switches to manual focus* when the zoom ring on the lens is rotated while the camera's shutter-release button is pressed halfway, or the camera's AF-ON button is held down.
* Autofocus operation can be restored by pressing the camera's shutter-release button halfway again, or pressing the camera's AF-ON button again.
To address the occurrence of this, we will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR firmware.
Updating lens firmware
- Those users who would like to have their AF-S NIKKOR 200-500mm f/5.6E ED VR firmware updated may take or send their lens to Nikon, where your lens firmware will be updated free of charge. Nikon will cover the cost of shipping the lens to and from Nikon.
Identifying lenses with which the firmware has already been updated
- To check whether or not your lens is one of those affected by this issue, please click the Check Your Serial Number link below and enter your lens serial number. Your lens serial number will be checked and if affected, instructions for obtaining service will be displayed.
- Check Your Serial Number to check to see if your lens is affected by this firmware.
From Nikon:
Thank you for choosing Nikon for your imaging needs.
Affected Products:
Nikon D600 Digital SLR Cameras
Some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses, and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.
The solution: Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.
To have your D600 camera serviced free of charge please follow the steps below:
- Click on the Schedule Free Service link below.
- On the following pages, you will need to provide the serial number of your D600 camera and your contact information.
- Then, you will be prompted to create and print your Pre-paid UPS Return label and packing slip.
- In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any lenses, batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned)
- Drop the shipping box off at any UPS facility. (Visit https://www.ups.com/dropoff for hours and locations.) You may also arrange to have your shipment collected by a UPS driver.
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