Future Firmware: EOS-1D X Mark III
Thank you for using Canon products.
We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website.
We would like to offer our sincere apologies to users of these products who may have been inconvenienced by this issue
Phenomenon
When the camera is used with the electronic level set to “Show” in the viewfinder display, in rare cases, the camera may not perform normally when operating the AF-ON button or shutter button.
Affected Product
EOS-1D X Mark III (Firmware version 1.0.0)
Workaround
Use the “Hide” setting for the “Electronic level” in the “Viewfinder display”.
Setting procedure:
Menu / Set-up 2 tab / Viewfinder display / Electronic level* [Hide]
*Default setting: [Hide]
Support
In early-April 2020, we plan to release a firmware update to address the phenomenon listed above. Once the new firmware is ready, we will make an announcement on the Canon U.S.A website.
In the interim, please follow the steps provided in the workaround.
If you have not already done so, please register the EOS-1D X Mark III. By registering, we will be able to notify you via email about future announcements.
Check out our full Canon EOS-1D X Mark III review and order yours now.
Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Thank you very much for using Canon products.
An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-ID:CVE-2019-5994, CVE-2019-5995, CVE-2019-5998, CVE-2019-5999, CVE-2019-6000, CVE-2019-6001)
Due to these vulnerabilities, the potential exists for third-party attack on the camera if the camera is connected to a PC or mobile device that has been hijacked through an unsecured network.
At this point, there have been no confirmed cases of these vulnerabilities being exploited to cause harm, but in order to ensure that our customers can use our products securely, we would like to inform you of the following workarounds for this issue.
These vulnerabilities affect the EOS-series digital SLR and mirrorless cameras PowerShot SX740 HS, PowerShot SX70 HS, PowerShot G5X Mark II.
Firmware Update
There is an increased use of PCs and mobile devices in an unsecure (free Wi-Fi) network environment where customers are not aware of the network security. As it has become prevalent to transfer images from a camera to a mobile device via Wi-Fi connection, we will implement firmware updates for the following models that are equipped with the Wi-Fi function.
Model | Estimated Firmware availability |
EOS-1D X *1 *2 | Tbd |
EOS-1D X Mark II *1 *2 | Tbd |
EOS-1D C *1 *2 | Tbd |
EOS 5D Mark III *1 | Tbd |
EOS 5D Mark IV | Tbd |
EOS 5DS *1 | Tbd |
EOS 5DS R *1 | Tbd |
EOS 6D | Tbd |
EOS 6D Mark II | Tbd |
EOS 7D Mark II *1 | Tbd |
EOS 70D | Version 1.0.3 is available for download |
EOS 80D | Tbd |
EOS M10 | Tbd |
EOS M100 | Tbd |
EOS M3 | Tbd |
EOS M5 | Tbd |
EOS M50 | Tbd |
EOS M6 | Tbd |
EOS R | Tbd |
EOS RP | Tbd |
EOS Rebel SL2 | Tbd |
EOS Rebel SL3 | Tbd |
EOS Rebel T6 | Tbd |
EOS Rebel T6i | Tbd |
EOS Rebel T6s | Tbd |
EOS Rebel T7 | Tbd |
EOS Rebel T7I | Tbd |
PowerShot G5X Mark II | Tbd |
PowerShot SX70 HS | Tbd |
PowerShot SX740 HS | Tbd |
*1 These models require a WiFi adapter or a Wireless File Transmitter to support WiFi connectivity.
*2 Ethernet connections can also permit these vulnerabilities.
Firmware update information will be provided for each product.
Support
If you have not already done so, please register your Canon Product. By registering, we will be able to notify you via email about future announcements.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the
Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON 1-800-652-2666
TDD: 1-855-270-3277
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
Thanks for bringing this to our attention, Scott!
Service Notice: EOS M50 EF-M 15-45mm IS STM Kit may contain an incorrect battery charger (LC-E17)
An incorrect battery charger (LC-E17) may be included in some M50 EF-M 15-45mm IS STM Kits.
We would like to offer our sincere apologies to users who have been inconvenienced by this issue.
Support
If you received the LC-E17 battery charger in the EOS M50 EF-M 15-45mm IS STM Kit please contact our Customer Support Center, using the information below. Canon will replace the LC-E17 with the correct battery charger, LC-E12, free of charge.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register the EOS M50. By registering, we will be able to notify you via email about future announcements.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support
Affected products
Only a small fraction of the PowerShot SX50 HS compact digital cameras – the ones containing the improper rubber accelerator – are affected by this phenomenon.
This phenomenon may occur in cameras of which the first and second digits from the left in the serial number are “69”, “70”, or “71” and the sixth digit of the serial number is “1”.
(Example serial numbers of cameras that may be affected: “69xxx1xxxxxx”, “70xxx1xxxxxx”, “71xxx1xxxxxx” (‘x’ can be any number))
Caution on use
The amount of zinc bis (N,N’-dimethyldithiocarbamate) deposited on the affected units is minimal. However, depending on one’s health and physical condition, in rare cases it is possible for zinc bis to cause allergic reactions, such as a rash, when it comes in contact with the skin of sensitive persons. In addition, if the eyes make contact with the substance, symptoms such as red eyes may develop.
As a precautionary measure, thoroughly wash your hands and rinse your eyes with water if they have come into contact with the rubber part of a viewfinder that has turned white. If any medical symptoms develop, please consult your physician immediately.
Support
If the camera meets the serial number criteria listed above, the product will be inspected and repaired free of charge. If you own one of the affected cameras please contact our Customer Support Center.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-226-3277
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
Potentially Affected Products
NOTE: If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.
Markings of UNAFFECTED cameras
An "A" mark or a black mark on the silver bracket
Support
Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS-1D X and the EOS-1D C. By registering, we will be able to notify you via email when service updates are available.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Canon EOS-1D X Digital SLR Camera
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666, TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
Canon EOS-1D C Cinema EOS Camera
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free), 1-855-246-3367, TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS 6D. By registering, we will be able to notify you via email when service updates are available.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
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