Canon Service Notices RSS Feed for Canon Service Notices

 Tuesday, October 31, 2023

From Canon USA:

Service Notice: Free Repairs for EF-S 18-55mm f/3.5-5.6 IS II and EF-S 18-55MM F/3.5-5.6 III Lenses for Digital SLR and Mirrorless Cameras

Thank you for using Canon products.

It has been confirmed that some units of the EF-S 18-55mm f/3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below.

Customer support for this issue is stated below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue.

We are committed to taking steps needed to help ensure that our customers are confident in our products.

Issue

When shooting in One-Shot AF mode in low-temperature environments, an issue, in which focus cannot be achieved and the focus lens operates continuously, occurs.

Please note that the frequency of this issue depends upon the temperature of the area the camera is being operated. As the temperature of the shooting environment increases, the frequency of occurrence decreases.

Affected Units

Units of the EF-S 18-55mm f/3.5-5.6 IS II and EF-S 18-55MM F/3.5-5.6 III that were manufactured in 2023 are affected.

Even if your lens is within the scope of affected units, please note that there are lenses that are not affected by this issue even when shooting in low-temperature environments.

Certain units that exhibit the following numbers in the first four digits of the 10-digit serial number listed on the lens are affected.

EF-S 18-55mm f/3.5-5.6 IS II: "2969******", "3069******"

EF-S 18-55MM F/3.5-5.6 III: "2969******"

The issue occurs on some units that were manufactured within the period listed above.

To verify whether your lens is affected, please read through the details under “How to check if your lens is affected”.

How to check if your lens is affected:

(1) Click the [Search] button below to display the serial number input screen.

(2) Input your lens’ serial number (10 digits) and then click the [Submit] button.

(3) One of the following three messages will be displayed.

“Your lens is not an affected product.”

“Your lens is an affected product.”

“Invalid number”

Search * The list of affected units will be updated on a regular basis as needed.

Support

Please note that if your unit is within the scope of affected units as described above, but is experiencing an issue other than the one described herein, a fee to repair your unit may apply.

Please make sure that the lens cap and dust cap are attached to your lens when sending it in for repair, and kindly note that we will only accept your lens alone (not the camera).

If you have not already done so, please register the EF-S 18-55mm f/3.5-5.6 IS II and the EF-S 18-55MM F/3.5-5.6 III. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

CONTACT US

Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account.

Period of Accepting Free Repairs

Until 10/31, 2026

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 10/31/2023 2:29:19 PM ET   Posted By: Bryan
 Tuesday, May 23, 2023

From Canon USA:

Service Notice: EOS Webcam Utility Pro App: Version 2.0.30 Features

The new version of the EOS Webcam Utility Pro for Win/Mac app incorporates the following enhancements and fix:

New Features:

  1. Adds the ability to select higher preview framerate in the video setting.
  2. Adds compatibility to use UVC supported EOS cameras.
  3. Adds popup notification when a new software version is available.

UI Improvements:

  1. Improves performance when adding video source and deleting scenes.
  2. Improves screen capture resolution.
  3. Improves other UI operability.
  4. Improves UI stability.

Fixes:

  1. Fixes an issue in which users may be unable to activate the paid feature even after logging out and logging in after “Activation Service Access Failure” message is displayed.
  2. Fixes an issue with re-login.
  3. Fixes an issue where Billing Address is not updated after being changed in MyCanon account.
  4. Fixes an issue with Hot Key usage.
  5. Fixes installer issues.
  6. Fixes camera settings issues.
  7. Fixes an issue with camera recognition.
  8. Fixes an issue with wireless camera connection.
  9. Fixed an issue with camera registration.
  10. Fixes various settings issues.
  11. Fixes an issue during streaming.
  12. Fixes issue with Watermark setting.
  13. Fixes other minor issues.

EOS Webcam Utility app Version 2.0.30 is available for the following EOS models:

1D X Mark III, Rebel SL1, 1D X Mark II, Rebel T7, 5DS R, Rebel T6, 5DS, Rebel T5, 5D Mark IV, Rebel T100, 5D Mark III, R3, 6D Mark II, R5, 6D, R6, 7D Mark II, R7, 90D, R10, 80D, Ra, 77D, R, 70D, RP, Rebel T8i, M6 Mark II, Rebel T7i, M50 Mark II, Rebel T6s, M50, Rebel T6i, M200, Rebel T5i, PowerShot G5 X Mark II, Rebel SL3, PowerShot G7 X Mark III, Rebel SL2, Powershot SX70 HS

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 5/23/2023 6:21:03 PM ET   Posted By: Bryan

From Canon USA:

Service Notice: Kokomo by Canon Early Access App for Meta Quest 2: Version 0.0.102 Features

The updated version of the Kokomo by Canon Early Access app for Meta Quest 2 incorporates the following enhancements and fixes:

Enhancements

  1. Introduces new alignment phase guidance that instructs users to stand still during alignment, resulting in improved alignment accuracy.
  2. Enables the use of thumb and index fingers to scroll through default environment tiles, enhancing the user experience.
  3. Improves instability of bi-directional audio.
  4. Improves continual adjustment of the user image size and placement, which previously occurred even when the user was in full frame and standing still.

Fixes:

  1. Fixes the Welcome video playback functionality in this app to ensure it plays consistently for first-time users.
  2. Fixes contact availability where a user in the contact list appeared online in this app when they are not.
  3. Fixes an echo sound that may occur when turning on/off mirror mode.
  4. Minor bug fix.

Kokomo by Canon Early Access app Version 0.0.102 is available on the Meta AppLab.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 5/23/2023 6:20:16 PM ET   Posted By: Bryan
 Thursday, March 30, 2023

Canon has issued a service notice for the Canon EOS R10.

Issue

A small number of units of the EOS R10 camera may exhibit a loud crackling sound when the built-in flash is used.

Affected Product

If the first two digits of the camera’s serial number are between 01 and 10, the camera may be affected. The serial number is located at the bottom of the camera. Use the search feature at Canon Australia to further identify affected product.

Support

A free inspection/repair service will be offered to customers with the affected cameras.

Canon AU indicates that the period of accepting free repairs will begin on or before March 31, 2025.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 3/30/2023 9:59:53 AM ET   Posted By: Bryan

From Canon Australia:

Customers who use the EF 50mm f/1.2 L USM interchangeable lens for digital SLR and mirrorless cameras

It has been discovered that a small number of the EF 50 mm f/1.2 L USM interchangeable lens for digital SLR and mirrorless cameras are affected by the following issue. We sincerely apologise for any inconvenience caused to customers using this product.

Issue

When shooting in high-temperature environments, the intended exposure level may not be achieved, resulting in fluctuations in the brightness of the images captured in the same scene or an error message (“Err01”) may be displayed.

Affected Product

A small number of units of the EF 50mm f/1.2 L USM interchangeable lens for digital SLR and mirrorless cameras that were manufactured in 2022 are affected. If the first four digits of the 10-digit serial number imprinted on the lens body are “1840”, “1940”, “2040”, “2140”, or “2240”, the lens is affected.

*Units with serial numbers imprinted on the mount are not affected.

Support

A free repair service will be offered to customers with the affected lenses.

Period of Accepting Free Repairs

On or before 31 March 2026

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 3/30/2023 10:12:11 AM ET   Posted By: Bryan
 Friday, September 23, 2022

From Canon Marketing Japan Inc. (translated):

To customers using the continuous recording function for professional video cameras and digital cinema cameras

Thank you for using Canon products.

We have found that the following phenomenon rarely occurs in the professional video camera "XF605" under specific usage conditions. We have also confirmed the possibility of this phenomenon occurring in the EOS C70 and EOS R5 C digital cinema cameras equipped with the same functions. There have been no reports of this phenomenon occurring with the EOS C70 and EOS R5 C.

We sincerely apologize for any inconvenience and concern caused to customers using this product. In the future, we will continue to implement thorough quality control so that our customers can use our products with peace of mind. Thank you for your understanding.

Phenomenon

Repeatedly starting and stopping normal recording while the constant recording function is set may occasionally cause the camera to become inoperable. In addition, it has been confirmed that phenomena such as "FAN error" display and media access lamp blinking may occur at the same time as the operation becomes impossible.

* This phenomenon does not occur if the constant recording function is not set.

The constant recording function is a function that can be set only when MP4 is selected as the main recording setting, and constantly records images on one SD card without interlocking the REC switch. Products

Professional video camera "XF605": Products whose serial number has a "2" or earlier in the seventh digit from the left

* The digital cinema cameras "EOS C70" and "EOS R5 C" that may cause this phenomenon are as follows.

"EOS C70": Products with firmware version 1.0.3.1 or earlier

"EOS R5 C": Products with firmware version 1.0.1.1 or earlier

About correspondence

We apologize for the inconvenience, but please download the latest XF605 firmware and update it.

In addition, we are preparing to release firmware that corrects the above phenomenon for the two models of digital cinema cameras.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 9/23/2022 6:52:28 AM ET   Posted By: Bryan
 Thursday, July 28, 2022

From Canon AU:

For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras

28th July 2022

Canon Australia and Canon New Zealand have recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C.

We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this issue, and we ask for your ongoing patience as we work to resolve this issue.

Issue

If normal recording is performed repeatedly while the continuous recording function* is enabled, the camera may, in rare instances, become inoperable. While the camera is inoperable, fan error may be displayed, or the card access lamp may blink.

The continuous recording function is a setting that is enabled only when MP4 is selected as the recording format. It is a function that allows continuous footage recording to an SD card and operates independently from the REC button.

If the continuous recording function is not used, this issue will not occur.

Products

Canon Professional Camcorder XF605 Serial Number Location

Canon Professional Camcorder XF605 Serial Number

Professional Camcorder XF605: 7th digit from the left in its serial number is “2” or earlier

Canon Digital Cinema Camera EOS C70 Serial Number Location

Canon Digital Cinema Camera EOS C70 Serial Number

Digital Cinema Camera EOS C70: 7th digit from the left in its serial number is “5” or earlier

Canon Digital Cinema Camera EOS R5 C Serial Number Location

Canon Digital Cinema Camera EOS R5 C Serial Number

Digital Cinema Camera EOS R5 C: 7th digit from the left in its serial number is “3” or earlier

Our action

We are working to release a firmware update that incorporates fixes for the issue outlined above. For users who plan to use the continuous recording function, please contact the Canon Customer Support Centres.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 7/28/2022 8:25:00 AM ET   Posted By: Bryan
 Wednesday, March 25, 2020

From Canon USA:

Future Firmware: EOS-1D X Mark III

Thank you for using Canon products.

We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website.

We would like to offer our sincere apologies to users of these products who may have been inconvenienced by this issue

Phenomenon

When the camera is used with the electronic level set to “Show” in the viewfinder display, in rare cases, the camera may not perform normally when operating the AF-ON button or shutter button.

Affected Product

EOS-1D X Mark III (Firmware version 1.0.0)

Workaround

Use the “Hide” setting for the “Electronic level” in the “Viewfinder display”.

Setting procedure:

Menu / Set-up 2 tab / Viewfinder display / Electronic level* [Hide]

*Default setting: [Hide]

Support

In early-April 2020, we plan to release a firmware update to address the phenomenon listed above. Once the new firmware is ready, we will make an announcement on the Canon U.S.A website.

In the interim, please follow the steps provided in the workaround.

If you have not already done so, please register the EOS-1D X Mark III. By registering, we will be able to notify you via email about future announcements.

Check out our full Canon EOS-1D X Mark III review and order yours now.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 3/25/2020 8:46:15 AM ET   Posted By: Bryan
 Monday, December 23, 2019

From Canon USA:

Thank you for using Canon products.

It has been confirmed that when using the RF 70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly front-focused.

New firmware with improved focus accuracy is scheduled for release in the beginning of Jan. 2020, and once the preparations are completed, we will post the information on our Web site.

Note: New firmware being released at this time is for lenses equipped with firmware version 1.0.5 or earlier. The lens firmware version can be checked in the camera’s menu.

Canon RF 70-200mm F2.8 L IS USM Lens - B&H | Adorama | Amazon US

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Post Date: 12/23/2019 6:04:26 AM ET   Posted By: Sean
 Saturday, August 10, 2019

Looks like we are going to see a large number of firmware updates in the near future. From Canon USA:

Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.

Thank you very much for using Canon products.

An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-ID:CVE-2019-5994, CVE-2019-5995, CVE-2019-5998, CVE-2019-5999, CVE-2019-6000, CVE-2019-6001)

Due to these vulnerabilities, the potential exists for third-party attack on the camera if the camera is connected to a PC or mobile device that has been hijacked through an unsecured network.

At this point, there have been no confirmed cases of these vulnerabilities being exploited to cause harm, but in order to ensure that our customers can use our products securely, we would like to inform you of the following workarounds for this issue.

  • Ensure the suitability of security-related settings of the devices connected to the camera, such as the PC, mobile device, and router being used.
  • Do not connect the camera to a PC or mobile device that is being used in an unsecure network, such as in a free Wi-Fi environment.
  • Do not connect the camera to a PC or mobile device that is potentially exposed to virus infections.
  • Disable the camera’s network functions when they are not being used.
  • Download the official firmware from Canon’s website when performing a camera firmware update.

Models Affected

These vulnerabilities affect the EOS-series digital SLR and mirrorless cameras PowerShot SX740 HS, PowerShot SX70 HS, PowerShot G5X Mark II.

Firmware Update

There is an increased use of PCs and mobile devices in an unsecure (free Wi-Fi) network environment where customers are not aware of the network security. As it has become prevalent to transfer images from a camera to a mobile device via Wi-Fi connection, we will implement firmware updates for the following models that are equipped with the Wi-Fi function.

ModelEstimated Firmware availability
EOS-1D X *1 *2Tbd
EOS-1D X Mark II *1 *2 Tbd
EOS-1D C *1 *2Tbd
EOS 5D Mark III *1Tbd
EOS 5D Mark IVTbd
EOS 5DS *1Tbd
EOS 5DS R *1 Tbd
EOS 6DTbd
EOS 6D Mark IITbd
EOS 7D Mark II *1Tbd
EOS 70DVersion 1.0.3 is available for download
EOS 80DTbd
EOS M10Tbd
EOS M100Tbd
EOS M3Tbd
EOS M5Tbd
EOS M50Tbd
EOS M6Tbd
EOS RTbd
EOS RPTbd
EOS Rebel SL2Tbd
EOS Rebel SL3Tbd
EOS Rebel T6Tbd
EOS Rebel T6iTbd
EOS Rebel T6sTbd
EOS Rebel T7Tbd
EOS Rebel T7ITbd
PowerShot G5X Mark IITbd
PowerShot SX70 HSTbd
PowerShot SX740 HSTbd

*1 These models require a WiFi adapter or a Wireless File Transmitter to support WiFi connectivity.

*2 Ethernet connections can also permit these vulnerabilities.

Firmware update information will be provided for each product.

Support

If you have not already done so, please register your Canon Product. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the

Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON 1-800-652-2666
TDD: 1-855-270-3277
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

Thanks for bringing this to our attention, Scott!

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 8/10/2019 3:39:26 PM ET   Posted By: Bryan
 Tuesday, July 16, 2019

From Canon:

Service Notice: EOS M50 EF-M 15-45mm IS STM Kit may contain an incorrect battery charger (LC-E17)

An incorrect battery charger (LC-E17) may be included in some M50 EF-M 15-45mm IS STM Kits.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue.

Support

If you received the LC-E17 battery charger in the EOS M50 EF-M 15-45mm IS STM Kit please contact our Customer Support Center, using the information below. Canon will replace the LC-E17 with the correct battery charger, LC-E12, free of charge.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register the EOS M50. By registering, we will be able to notify you via email about future announcements.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 7/16/2019 7:40:09 AM ET   Posted By: Bryan
 Monday, May 11, 2015

Canon U.S.A has just posted a new product advisory for the original Canon EOS 5D. This is not regarding a new problem, but is a reminder that the end of service life for the 5D is scheduled for later this year:

Thank you for using Canon products.

Please note that the after-sales service period (service reception period) for this product will end on September 30, 2015. The free repairs are also scheduled to end on the same day.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products

EOS 5D Digital SLR cameras whose main mirror has detached.

User Support

We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

Canon EOS 5D Mirror Detach

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 5/11/2015 8:46:13 PM ET   Posted By: Bryan
 Monday, December 23, 2013

From Canon:

Thank you for using Canon products.

The rubber of the viewfinder of some units of the Canon PowerShot SX50 HS compact digital camera may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The rubber section of the viewfinder of some PowerShot SX50 HS digital compact cameras produced in certain lots from September 1 through November 15, 2013 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and internal analysis that the white substance is zinc bis (N,N’- dimethyldithiocarbamate).

Zinc bis is not used in the production of this product. The reason for the depositing of this material was the use of an improper rubber accelerator by the manufacturer of the rubber viewfinder. As a result the rubber section of the viewfinder may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’- dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Canon PowerShot SX50 HS Digital Camera Viewfinder

Affected products
Only a small fraction of the PowerShot SX50 HS compact digital cameras – the ones containing the improper rubber accelerator – are affected by this phenomenon.

This phenomenon may occur in cameras of which the first and second digits from the left in the serial number are “69”, “70”, or “71” and the sixth digit of the serial number is “1”.
(Example serial numbers of cameras that may be affected: “69xxx1xxxxxx”, “70xxx1xxxxxx”, “71xxx1xxxxxx” (‘x’ can be any number))

Canon PowerShot SX50 HS Digital Camera Safety Recall Serials

Caution on use
The amount of zinc bis (N,N’-dimethyldithiocarbamate) deposited on the affected units is minimal. However, depending on one’s health and physical condition, in rare cases it is possible for zinc bis to cause allergic reactions, such as a rash, when it comes in contact with the skin of sensitive persons. In addition, if the eyes make contact with the substance, symptoms such as red eyes may develop.

As a precautionary measure, thoroughly wash your hands and rinse your eyes with water if they have come into contact with the rubber part of a viewfinder that has turned white. If any medical symptoms develop, please consult your physician immediately.

Support
If the camera meets the serial number criteria listed above, the product will be inspected and repaired free of charge. If you own one of the affected cameras please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-226-3277
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 12/23/2013 7:09:55 AM ET   Posted By: Sean
 Monday, June 17, 2013

From Canon USA:

Thank you for using Canon products.

This notice is to proactively inform our customers of the details of the phenomena described below along with Canon’s support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improving product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.

Affected Products

EOS-1D X Digital SLR Camera
EOS-1D C Cinema EOS Camera

Phenomena

In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

  1. AF searches but does not lock in on the subject. (Caused by minute particles produced by wear mentioned above.)
  2. The image shown in the viewfinder is “blurry” or “not steady”. (Occurs if wear progresses.)

Potentially Affected Products

  1. EOS-1D X: If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.
  2. EOS-1D C: If the sixth digit of the serial number is “1”, the phenomena described above may occur.

NOTE: If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.

Markings of UNAFFECTED cameras

Canon EOS-1D X and C Service Notice

An "A" mark or a black mark on the silver bracket

Support

Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS-1D X and the EOS-1D C. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Canon EOS-1D X Digital SLR Camera
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666, TDD: 1-866-251-3752
Email: carecenter@cits.canon.com

Canon EOS-1D C Cinema EOS Camera
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free), 1-855-246-3367, TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 6/17/2013 8:38:08 PM ET   Posted By: Bryan
 Wednesday, February 20, 2013

On February 6, we highlighted a Canon Forums moderator's response acknowledging the Canon EOS-1D X and 5D Mark III cameras were slow to acquire focus when using a Speedlite's AF Assist Beam. Now, Canon has published an official product advisory regarding the issue:

From Canon:

Thank you for using Canon products.

Affected Products
EOS 5D Mark III Digital SLR Camera
EOS-1D X Digital SLR Camera

Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite's AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite's AF Assist Beam.

We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:

  • EOS 5D Mark III: (estimated) Late April, 2013
  • EOS-1D X: (estimated) Late May, 2013

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com

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Posted to: Canon News   Categories: Canon USA News, Canon Service Notices
Post Date: 2/20/2013 7:06:24 AM ET   Posted By: Sean
 Wednesday, December 5, 2012

From Canon USA:

Thank you for using Canon products.

Phenomenon

We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR Cameras from being played back on YouTube.

Affected Product

EOS 6D Digital SLR Camera

Support

While we continue to investigate this phenomenon, please follow the instructions outlined below to upload Canon EOS 6D movie files to YouTube. After our investigation is complete, we will make an update to this announcement.

  1. Download the movie file(s) from the EOS 6D camera to your computer.
  2. Start ImageBrowser EX, an application bundled with the EOS 6D.
  3. After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
  4. “MovieEdit Task” will start. Save the movie using the [Save] menu on the screen.
  5. Upload the saved movie to YouTube.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 6D. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 12/5/2012 10:11:40 PM ET   Posted By: Bryan
 Monday, December 3, 2012

From Canon USA:

It has been confirmed that auto-focusing may not function at f/8 aperture on some Canon EOS-1D X Digital SLR Cameras with firmware Ver. 1.1.1. We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. The support measures for this phenomenon are described below.

Phenomenon

Firmware Ver. 1.1.1 enabled the center AF point to autofocus when the camera is used with lens/extender combinations whose combined maximum aperture is f/8. On some of the cameras with firmware Ver. 1.1.1, auto-focusing does not function at f/8 aperture. *This phenomenon does not occur with a camera which firmware has been updated by a user, or by Canon service center.

Affected Product

Canon EOS-1D X Digital SLR Cameras with the sixth digit from the left in the body number (serial number) is 4 or 5 are affected.

Example: Body No. xxxxx4xxxxxx or xxxxx5xxxxxx ([x] represents any optional number.)

Canon EOS-1D X Service Notice Serial Numbers

*Even if the sixth digit from the left in the body number (serial number) is 4 or 5, the following cameras are not affected units.

Canon EOS-1D X Service Notice White Dot

<There is a white dot in the battery compartment.>

Support

Overwriting the firmware activates auto-focusing at f/8 aperture. To accomplish this, please download the firmware Ver. 1.1.1 available for download from Canon Web site, and overwrite the firmware of the camera.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS-1DX. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 12/3/2012 8:41:10 PM ET   Posted By: Bryan
 Tuesday, August 14, 2012

The U.S. Consumer Product Safety Commission has announced a voluntary recall on the Canon EOS Rebel T4i DSLR.

This is once again regarding the rubber grip - and is a proactive move by Canon:

"Incidents/Injuries: Canon U.S.A., Inc. has received one report of a consumer who developed a minor rash after contact with a surface where the camera had been."

Here is the full CPSC release:

FOR IMMEDIATE RELEASE

August 14, 2012

Release #12-246
Firm's Recall Hotline: (855) 902-3277
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908

Canon Recalls for Repair EOS Rebel T4i Digital Cameras Due to Risk of Allergic Reaction

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: EOS Rebel T4i Digital SLR Cameras

Units: About 68,200

Importer: Canon U.S.A., Inc., of Lake Success, N.Y.

Hazard: A chemical used in the camera's rubber grips can result in a reaction that changes the grips from black to white and poses a risk of skin irritation to the consumer.

Incidents/Injuries: Canon U.S.A., Inc. has received one report of a consumer who developed a minor rash after contact with a surface where the camera had been.

Description: This recall involves EOS Rebel T4i digital SLR cameras with a 12-digit serial number that contain a second digit that is a "3" or "4" and a sixth digit that is a "1." Serial numbers are printed on the bottom of the camera. The Canon logo and the model name are printed on the front of the camera.

Sold at: B&H Photo, Best Buy and camera and mass merchandise stores nationwide and Amazon.com and other online retailers between June 2012 and July 2012 for between $850 and $1,200.

Manufactured in: Japan

Remedy: Consumers should immediately stop using the recalled cameras and contact Canon U.S.A. to have replacement rubber grips installed free of charge.

Consumer Contact: For additional information, contact the firm toll-free at (855) 902-3277 between 8 a.m. to midnight ET Monday through Friday, 10 a.m. to 8 p.m. ET Saturday, or visit the firm's website at www.usa.canon.com

(thanks Brett)

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 8/14/2012 2:38:43 PM ET   Posted By: Bryan
 Monday, August 6, 2012

From Canon USA:

To Users of the EF40mm f/2.8 STM Interchangeable Lens for Canon Digital SLR Cameras

Thank you for using Canon products.

It has been confirmed that the autofocusing function of the EF40mm f/2.8 STM lens, which was released in June 2012, may not operate correctly.

The details of this phenomenon are described below.

Affected Product

EF40mm f/2.8 STM

Phenomenon

If pressure is applied to the lens barrel while the lens is mounted to the camera (pressure can be applied even while attaching the lens cap or while carrying the camera with the lens attached in a bag), the autofocusing function of the lens may stop working.

*This phenomenon does not occur during normal shooting.

*This phenomenon does not result in a malfunction of the lens.

Workaround

When the above phenomenon occurs, detach and reattach the lens, or remove and reinsert the camera battery to restore the operations.

Market Support

The firmware to address this phenomenon will be available for download in late August, 2012.

Once this firmware is ready, we will make an announcement on our Web site.

Support

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

 
Note From the Review

This problem does not appear to affect all lenses - I tried to force my 40 STM to create this problem while creating the Canon EF 40mm f/2.8 STM Lens Review, but could not induce the issue.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 8/6/2012 10:01:50 PM ET   Posted By: Bryan
 Friday, August 3, 2012

Additional serial numbers have been added to the Canon EOS Rebel T4i Grip color advisory. You can check your serial number here.

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Posted to: Canon News   Category: Canon Service Notices
Post Date: 8/3/2012 5:12:22 PM ET   Posted By: Bryan
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