Canon Product Advisories RSS Feed for Canon Product Advisories

 Wednesday, April 17, 2019
Canon Canada has made Canon EOS R Firmware Version 1.2.0 available (Windows | Mac).
 
Firmware Version 1.2.0 incorporates the following fixes and enhancements:
 
  1. Eye-detection AF
    • Supports Servo AF when shooting still images.
    • Now available when shooting movies regardless of "Movie Servo AF" setting.
  2. Small AF Frame Size
    • Supports Servo AF when shooting still images.
    • Now available when shooting movies regardless of "Movie Servo AF" setting.
  3. Under certain conditions the electronic level displayed in the electronic viewfinder did not display properly.
  4. Under certain conditions information displayed in the electronic viewfinder was not properly rotated.
  5. Under certain conditions updating the firmware for the wireless file transmitter WFT-E7 was not possible.
More Information: Canon EOS R Review
 
Canon EOS RB&H | Adorama | Amazon US
 
Thanks Marco!
 Thursday, March 28, 2019
From Canon:
 
Canon is currently developing Firmware Version 1.2.0, which is expected to be available in the middle of April 2019.
 
Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.0. If the camera's firmware is already Version 1.2.0, it is not necessary to update the firmware.
 
If you have not already done so, please register the EOS R. By registering, we will be able to notify you via email about future announcements.
 
Firmware Version 1.2.0 incorporates the following fixes and enhancements:
 
Enhancements
 
  1. Eye-detection AF
    • Supports Servo AF when shooting still images.
    • Now available when shooting movies regardless of "Movie Servo AF" setting.
  2. Small AF Frame Size
    • Supports Servo AF when shooting still images.
    • Now available when shooting movies regardless of "Movie Servo AF" setting.
Fixes
 
  1. Under certain conditions the electronic level displayed in the electronic viewfinder did not display properly.
  2. Under certain conditions information displayed in the electronic viewfinder was not properly rotated.
  3. Under certain conditions updating the firmware for the wireless file transmitter WFT-E7 was not possible.
Canon EOS R - B&H | Adorama | Amazon US
Posted to: Canon News
Post Date: 3/28/2019 6:26:23 AM CT   Posted By: Sean
 Monday, March 18, 2019
From Canon:
 
Thank you very much for using Canon products.
 
We would like to inform you of the firmware for the interchangeable lens “EF 400mm F2.8L IS III USM” and “EF 600 mm F4L IS III USM” for SLR cameras, which will be released soon.
 
Products
 
  • EF 400mm f/2.8L IS III USM
  • EF 600mm f/4L IS III USM
The following fixes will be incorporated into the firmware (Version 1.0.8), which will be released soon.
 
  • Corrects the phenomenon where the exposure may flicker slightly if recording a movie with the camera shooting mode set to M or Av in combination with select cameras*
* EOS-1D X Mark II, EOS-1D X, EOS-1D C, EOS-1D Mark IV, EOS 5D Mark IV (Ver. 1.0.2 or later), EOS 5D Mark III, EOS 5D Mark II, EOS 5Ds, EOS 5Ds R, EOS 7D Mark II, EOS 7D, EOS 6D, EOS 80D, EOS 60D, EOS 60D, EOS 60Da, EOS 8000D, EOS Kiss X 90, EOS Kiss X 90, EOS Kiss X 80, EOS Kiss X 50, EOS Kiss X 8i, EOS Kiss X X7i, EOS Kiss X7, EOS Kiss X6i, EOS Kiss X5, EOS Kiss X4, EOS M, EOS M2
 
How to avoid this phenomenon
 
  1. When shooting movies, set the camera's shooting mode to P or Tv mode.
  2. When using the lens alone or with the EXTENDER EF 2x, set the exposure setting step to 1/2 or 1/1 with the camera's custom function, even if the camera shooting mode is M or Av.
Posted to: Canon News
Post Date: 3/18/2019 6:13:04 AM CT   Posted By: Sean
 Wednesday, June 6, 2018
From Canon USA:
 
Thank you for using Canon products.
 
We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.
 
Preparations are underway to incorporate improvements/revisions for the phenomenon into the latest Firmware for the EOS C200 / C200B. Once this Firmware is available for download, we will make an announcement on our website.
 
We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.
 
Phenomena
 
Image quality degradation, such as color misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:
 
  • recording format XF-AVC
  • frame rate 59.94i / 50.00i
  • 1920x1080 resolution
Workaround
 
Users should use a configuration that does not include the settings listed above, although we acknowledge that this may not be possible for all users.
 
Note: This Phenomenon only affects internally recorded footage. Output signals from the output terminals are not affected.
 
Affected Products
 
  • EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version 1.0.3.1.00 are affected.
Support
 
Firmware Version 1.0.3.1.00 has been removed from Canon’s Web site. The new Firmware is scheduled to be released mid-June 2018.
 
If you have not already done so, please register the EOS C200/C200B. By registering, we will be able to notify you via email about future announcements.
 
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Posted to: Canon News
Post Date: 6/6/2018 11:25:05 AM CT   Posted By: Sean
 Friday, March 30, 2018
From Canon:
 
What is the Sensor Change Service?
 
Canon’s sensor change service offers EOS C700 & EOS C700 PL owners the opportunity to convert their standard sensor for the Global Shutter sensor. The Global Shutter sensor offers incredible performance at 4.2K Resolution with 14 stops of resolution at its base ISO.
 
Canon EOS C700 Global Shutter Conversion Table

Pricing*
 
ModelPriceNote
C700$3,700 The cost of the conversion from EF to PL lens mount is included in the $3,700 price
C700 PL$2,500 
*All pricing is subject to change
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
 


Canon’s Lens Mount Replacement Service offers EOS C300 Mark II and EOS C700 PL owners the opportunity to convert to Cinema Lock EF Mount or back to the original mount*.
 
*If you would like to reverse to the original mount, please include the returned parts with the camera to our service facility.
 
Pricing
 
Service Options for EOS C300 Mark II & EOS C700 PL
Mount Replacement Service **Includes Mount kit, Shim Kit, and laborEF Mount with Cinema Lock$2,170
**Does not include taxes or shipping fees
***All pricing is subject to change
 
Downloads
 
EOS C700 User Guide contains information on how to use Cinema Lock.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
 
B&H carries the Canon EOS C700 Cinema Cameras.
Posted to: Canon News
Post Date: 3/30/2018 6:37:43 AM CT   Posted By: Sean
 Friday, February 9, 2018
From Canon USA:
 
On February 6, 2018 we revised the availability of future Firmware from late February to a late March 2018 release.
 
We would like to inform you that release of firmware to enhance functions of the EOS 5D Mark IV, which was originally scheduled for November 29 at the same timing as the firmware updates for six other models (EOS-1D X Mark II: Ver.1.1.4; EOS-1D X: Ver.2.1.0; EOS 5D Mark III: Ver.1.3.5; EOS 5DS: Ver.1.1.2; EOS 5DS R: Ver.1.1.2; EOS 6D Ver. 1.1.8), has been postponed until late March 2018 for reasons related to firmware preparation. We would like to offer our sincere apologies to users of this product who have been inconvenienced.
 
In the firmware to enhance functions of the EOS 5D Mark IV, we are planning to incorporate the following enhancements:
 
  • Support will be added for chromatic aberration correction, peripheral illumination correction, distortion correction, and Digital Lens Optimizer when using Digital Photo Professional to process RAW images captured with the following TS-E lenses: TS-E 17mm f/4L, TS-E 24mm f/3.5L II, TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO.
  • Support will be added to fix a phenomenon* in which standard exposure may not be obtained, or an irregular exposure may result, when Silent LV (Live View) shooting with the following TS-E lenses: TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO.
  • Support for Exif 2.31 will be added.
*This phenomenon occurs when tilt or shift is applied on a TS-E lens (TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO) during LV shooting when Silent LV shooting is set (set to Mode 1 or Mode 2 on the menu). For this reason, until the firmware update, when performing viewfinder shooting or LV shooting, please shoot with the Silent LV shooting set to [Disable].
 
Support
 
If you have not already done so, please register the EOS 5D Mark IV. By registering, we will be able to notify you via email about future announcements.
 
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 2/9/2018 5:47:18 AM CT   Posted By: Sean
 Friday, December 1, 2017
Canon has issued a product advisory for the EOS 5D Mark IV to alert customers of a delay in the release of a firmware update.
 
From Canon USA:
 
We would like to inform you that release of firmware to enhance functions of the EOS 5D Mark IV, which was originally scheduled for November 29 at the same timing as the firmware updates for six other models (EOS-1D X Mark II: Ver.1.1.4; EOS-1D X: Ver.2.1.0; EOS 5D Mark III: Ver.1.3.5; EOS 5DS: Ver.1.1.2; EOS 5DS R: Ver.1.1.2; EOS 6D Ver. 1.1.8), has been postponed until late February 2018 for reasons related to firmware preparation. We would like to offer our sincere apologies to users of this product who have been inconvenienced.
 
In the firmware to enhance functions of the EOS 5D Mark IV, we are planning to incorporate the following enhancements:
 
  • Support will be added for chromatic aberration correction, peripheral illumination correction, distortion correction, and Digital Lens Optimizer when using Digital Photo Professional to process RAW images captured with the following TS-E lenses: TS-E 17mm f/4L, TS-E 24mm f/3.5L II, TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO.
  • Support will be added to fix a phenomenon* in which standard exposure may not be obtained, or an irregular exposure may result, when Silent LV (Live View) shooting with the following TS-E lenses: TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO.
  • Support for Exif 2.31 will be added.
*This phenomenon occurs when tilt or shift is applied on a TS-E lens (TS-E 50mm f/2.8L MACRO, TS-E 90mm f/2.8L MACRO, or TS-E 135mm f/4L MACRO) during LV shooting when Silent LV shooting is set (set to Mode 1 or Mode 2 on the menu). For this reason, until the firmware update, when performing viewfinder shooting or LV shooting, please shoot with the Silent LV shooting set to [Disable].
Posted to: Canon News
Post Date: 12/1/2017 3:04:17 PM CT   Posted By: Sean
 Wednesday, August 30, 2017
From Canon USA:
 
Thank you for using Canon products.
 
We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.
 
We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.
 
Phenomenon
While in AF or MF mode, when the focus position is moved from the infinity end to the close-up end, the focus operation stops near the area shown in the dotted circle below.
 
Canon EF 50mm f 1.4 USM Service Advisory Focus Malfunction

Possibly Affected Products
If the first four digits (from the left) in the serial number on the lens body (see image below) are “4918”, “5018”, “5118”, “5218”, “5318”, or “5418” then your lens may possibly be affected.
 
Canon EF 50mm f 1.4 USM Serial Number Identification

Support
Potentially affected products will be inspected and if necessary repaired free of charge. If you own one of the potentially affected products please contact our Customer Support Center.
 
When preparing your lens for inspection please be sure to attach the lens cap and the dust cap to the lens.
 
If you have not already done so, please register your Canon Product. By registering, we will be able to notify you via email about future announcements.
 
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
Posted to: Canon News
Post Date: 8/30/2017 6:35:43 AM CT   Posted By: Sean
 Thursday, April 20, 2017
From Canon:
 
Workaround for Malfunction During Use of VPG130 CFast Card
 
Thank you for using Canon products.
 
For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.
 
We are currently making preparations to correct this phenomenon with the release of a firmware update in mid-May. In the meantime, please use the method described in the workaround below.
 
We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.
 
Phenomenon
 
When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
 
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery)
 
Workaround
 
If you experience this phenomenon please follow the steps below:
 
  1. Detach the camera from the power supply or remove the battery.
  2. Remove both CFast cards from the card slots.
  3. Use two of the same type of CFast cards: Either VPG130 or non VPG130.
Note: If there is only one CFast card inserted, you may continue use with no issues.
 
Affected Products
 
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).
 
Support
 
We are planning to release updated firmware in mid-May 2017.
 
If you have not already done so, please register the EOS C300 Mark II and EOS C300 Mark II PL. By registering, we will be able to notify you via email about future announcements.
 
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
 
Thank You,
Customer Support Operations
Canon U.S.A., Inc
 Thursday, June 25, 2015
We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These counterfeit products have not been designed or manufactured by Canon, but fraudulently display the Canon logo, and may also fraudulently display other Canon and third party trademarks. Furthermore, these counterfeit products have not been manufactured or tested under the safety standards established by Canon, so we are unable to make representations concerning their safe operation, and there is a possibility that using one of these counterfeit products may cause adverse affects such as generation of fire and/or smoke.
 
The safety of our consumers is our utmost concern. Unlike genuine Canon products, counterfeit products may not meet government and industry safety standards. To ensure that you’re buying genuine Canon products, we recommend purchasing from a Canon Authorized Dealer or directly from Canon. Please be advised that Canon is not responsible for any malfunction, accident, or damage related to the use of any counterfeit product.
 
It has also been confirmed that the radio transmission wireless shooting function incorporated into genuine Canon Speedlite 600EX-RT flashes is not incorporated into the counterfeit product. This missing feature will limit the performance of the counterfeit flash, as compared with a genuine Canon Speedlite 600EX-RT flash.
 
We truly appreciate your attention to this matter and thank you for being a valued Canon customer.
 
The following tips may help you to identify a counterfeit Speedlite 600EX-RT flash. Please note, however, that other counterfeits may display other, or additional, differences from genuine Canon products. As such, you should contact Canon using the contact information below if you have any questions about whether you are using a genuine Canon Speedlite 600EX-RT flash.
 
Canon Speedlite 600EX RT Counterfeit Overall View
  • The counterfeit product fraudulently displays the Canon logo and may fraudulently display other Canon and third party trademarks.

Canon Speedlite 600EX RT Counterfeit Foot Lock
  • The position to release the mounting foot lock lever is different.
  • The position to release the mounting foot lock lever on a genuine unit is towards the left (see the green arrow), and the position to release the mounting foot lock lever on a counterfeit unit is towards the center (see the red arrow).

Canon Speedlite 600EX RT Counterfeit LCD
  • The display on the Custom Function screen is different. Follow the steps in the Speedlite 600EX-RT Instruction Manual to access the Custom Function screen.

Thank you for using Canon products.
 
Customer Support Operations
Canon U.S.A., Inc
 
B&H sells genuine Canon Speedlite flashes.
Posted to: Canon News
Post Date: 6/25/2015 9:23:44 AM CT   Posted By: Sean
 Thursday, January 15, 2015
From Canon:
 
Thank you for using Canon products.
 
The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon is taking to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.
 
Phenomenon
In rare instances, it is possible that units of the Potentially Affected Products listed below may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.
 
  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.
Potentially Affected Product
Please confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.
 
ProductLocation of serial numberPotentially Affected units
PowerShot ELPH 135Canon PowerShot ELPH 135 Serial NumberProducts whose sixth digit from the left is “0” may be affected.
PowerShot ELPH 150 ISCanon PowerShot ELPH 150 IS Serial Number.pngProducts whose sixth digit from the left is “0” may be affected.
PowerShot ELPH 340 HSCanon PowerShot ELPH 340 IS Serial Number.pngProducts whose sixth digit from the left is “0” may be affected.
PowerShot SX280 HSCanon PowerShot SX280 HS Serial Number.pngProducts whose sixth digit from the left is “0” to “4” may be affected.
PowerShot S120Canon PowerShot S120 Serial Number.pngProducts whose sixth digit from the left is “0” or “1” may be affected.
PowerShot ELPH 140 ISCanon PowerShot ELPH 140 IS Serial Number.pngProducts whose sixth digit from the left is “0” may be affected.

Among products with the serial numbers described above, if there is a marking inside the battery cover like the ones in the images below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.
 
ProductExample ImageMarking Position
PowerShot ELPH 135Canon PowerShot ELPH 135 Inside Battery Cover.pngMarking is on the inside of battery cover.
PowerShot ELPH 150 ISCanon PowerShot ELPH 150 IS Inside Battery Cover.pngMarking is on the inside of battery cover.
PowerShot ELPH 340 HSCanon PowerShot ELPH 340 HS Inside Battery Cover.pngMarking is on the inside of battery cover.
PowerShot SX280 HSCanon PowerShot SX280 HS Inside Battery Cover.pngMarking is on the inside of battery cover.
PowerShot S120Canon PowerShot S120 Inside Battery Cover.pngMarking is on the inside of battery cover.
PowerShot ELPH 140 ISCanon PowerShot ELPH 140 IS Inside Battery Cover.pngMarking is on the inside of battery cover.

Support
If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced with a refurbished product (in Canon’s sole discretion), free of charge. Moreover, if you paid repair fees to have your camera repaired specifically for this phenomenon, Canon will refund the fee paid, subject to Canon's confirmation that the repair was performed. If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact our Customer Support Center.
 
Please note that the support above will be available until the end of 2019 only.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 1/15/2015 6:37:58 AM CT   Posted By: Sean
 Monday, November 17, 2014
From Canon USA:
 
Affected Product
Speedlite 600EX-RT
 
Phenomenon
When the flash is powered on with the bundled Color Filter Holder SCH-E1 already attached, there are instances where the low battery icon appears and the flash does not power on, even if the batteries have sufficient power.
 
Support
Workaround
When the phenomenon described above occurs, follow the procedure below:
 
  1. Detach the Color Filter Holder SCH-E1
  2. Power on the flash
  3. Re-attach the Color Filter Holder SCH-E1. If the phenomenon still occurs after the above workaround has been performed, please contact your nearest Canon service center.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 11/17/2014 8:37:04 PM CT   Posted By: Sean
 Wednesday, November 5, 2014
From Canon:
 
Thank you for using Canon products.
 
Firmware Version 2.1.3.1.00 incorporates the following improvements and fixes:
 
  1. Supports exFAT file system of CF cards over 128 GB, which decreases the waiting time required for accessing the card before being able to record footage.
  2. Simplifies the process when fine-tuning the preset White Balance values.
Note: Firmware Version 2.1.3.1.00 is only for EOS C300 cameras with the Dual Pixel CMOS AF Feature Upgrade (DAF) applied. If the EOS C300 camera does not have DAF Feature Upgrade applied, please download Firmware Version 1.1.3.1.00
 
Firmware Version 2.1.3.1.00 is for EOS C300 cameras with Firmware Version 2.1.2.1.00. If your camera’s firmware is already version 2.1.3.1.00, it is not necessary to update the firmware. Once the camera is updated to the latest firmware version, it cannot be restored to a previous version.
 
Support
Download Firmware Version 2.1.3.1.00 for the EOS C300.
 
For further details, please refer to the latest version of the instruction manual for this product, which will be released at the same time as this firmware update.
Download the new version of the Instruction Manual for the EOS C300 Cinema EOS Camera.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
If you have not already done so, please register your Canon EOS C300 Cinema EOS camera. By registering, we will be able to notify you via email about future service upgrades.
 
B&H carries the Canon EOS C300 Cinema camera.
Posted to: Canon News
Post Date: 11/5/2014 10:11:15 PM CT   Posted By: Sean
 Tuesday, November 4, 2014
Thank you for using Canon products.
 
Canon has released a firmware update for the WFT-E7A Wireless File Transmitter.
 
Details
Firmware Version 1.1.0 incorporates the following improvement:
Support has been added for the EOS 7D Mark II. Please note interface cable is required in order to update the WFT-E7A to firmware Version 1.1.0.
 
Eligible Models:
Only WFT-E7A models running firmware 1.0.4. Not applicable for WFT-E7A (Ver.2) models (which began selling in November 2014).
 
Connection Requirements:
In order to connect the Canon WFT-E7A with the Canon EOS 7D Mark II the following items are needed:
 
ItemsWFT-E7A
Firmware Version installed1.1.0 or later
Interface CableIFC-150AB II or IFC-40AB II

 
Support
If your Wireless File Transmitter’s firmware is already version 1.1.0 or later, it is not necessary to update the firmware. When updating your Wireless Transmitter’s firmware, please review the instructions thoroughly before you update the firmware.
 
Download Firmware Version 1.1.0 for the WFT-E7A Wireless File Transmitter.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register the WFT-E7A Wireless File Transmitter.
By registering, we will be able to notify you via email when future firmware updates become available for download.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 11/4/2014 9:08:06 PM CT   Posted By: Sean
 Thursday, September 25, 2014
Canon has issued a product advisory for select PIXMA printers because one clever hacker shed light on a security loophole by installing DOOM on his own Canon printer using its unrestricted web interface.
 
From Canon USA:
 
Thank you for using Canon products.
 
Canon has released a firmware update for the eligible PIXMA printer models listed below to enable access to the security option to set the administrator password.
 
Details
 
This Firmware Update incorporates the following improvement:
The security option to set the administrator password has been added to the Remote UI* menu for eligible models.
 
By setting the administrator password, you can protect your printer settings from being changed by unauthorized persons other than the administrator.
If the printer is connected to a network, we recommend that the printer’s firmware be updated and the security password be configured.
 
*For more information on how to access and use Remote UI please, click here to access the model list. Choose the model. Type “Remote” into the Gooole Customer Search box. Press Enter for a list of results.
 
Eligible models:
 
Model NameCurrent Firmware version
MG7120Ver. 4.030 or later
MG6420Ver. 3.080 or later
MG5520 and
MG5522
Ver. 3.080 or later
MG3520 and
MG3522
Ver. 1.090 or later
MX532Ver. 3.060 or later
MX472 and
MX479
Ver. 3.060 or later
iX6820Ver. 1.050 or later
iP8720Ver. 1.050 or later

How to determine the Firmware Version of your printer
Print the nozzle check pattern to determine the firmware version the printer is running. The Firmware version will be listed on the bottom of the nozzle check pattern sheet. For instructions on how to print the nozzle check pattern sheet, please review the User Manual. Access to the Online Manual is available by clicking here and selecting the printer model.
 
How to configure the Security password
 
  1. Update the printer’s firmware.
  2. Configure the Administrator password. Access the Remote UI: With the Remote UI, you can check information about the printer or use the printer utility programs via PC smartphone, or similar device.
  3. Choose the “Security” menu item.
  4. Choose “Administrator password setting”.
  5. “Register the administrator password?” Choose “Yes”.
  6. When you register an administrator password, password authentication will be required upon starting Remove UI.” Choose “OK”.
  7. Admin password registration - Enter an alphanumeric password no longer than 32 characters. The password is case-sensitive. Please save the password in a safe place as you may need it in the future.
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your PIXMA printer. By registering, we will be able to notify you via email when service updates are available.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (1-800-652-2666)
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
Posted to: Canon News
Post Date: 9/25/2014 10:57:23 AM CT   Posted By: Sean
 Wednesday, September 17, 2014
From Canon:
 
To the Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Canon Digital SLR Cameras
 
UPDATE:
Please see the changes to the “Identification Procedure” section below regarding the criteria for affected serial numbers. The identification procedure has been enhanced to include the first, second and third digits from the left in order to more precisely identify affected products.
 
Thank you for using Canon products.
 
Canon has released a firmware update for EF300mm f/2.8L IS II USM, EF400mm F2.8L IS II USM, EF500mm f/4L IS II USM and EF600mm f/4L IS II USM lenses. This firmware update will be performed by Canon Service Centers. Please contact us using the contact information listed at the bottom of this page.
 
Firmware changes:
Firmware Version 1.1.1 incorporates the following enhancement:
 
  • Changes the control algorithm of the focus drive, and enhances the drive’s responsiveness for more precise focus and adjustments. In particular, the new firmware enhances the AI servo AF capability of the lenses to track objects that move irregularly in sports events, such as soccer or rugby.
Affected Products:
Firmware Version 1.1.1 is for lenses with Firmware Version 1.0.0. If the lens’ firmware is already Version 1.1.1, it is not necessary to update the firmware.
 
Identification Procedure:
The first, second, and third digits from the left in the serial number (10 digits) for lenses equipped with Firmware Version 1.0.0 are as follows:
 
Lens nameSerial numbers of affected products
(x presents any optional numbers)
EF300mm f/2.8L IS II USM790xxxxxxx through 913xxxxxxx
EF400mm f/2.8L IS II USM790xxxxxxx through 913xxxxxxx
EF500mm f/4L IS II USM880xxxxxxx through 910xxxxxxx
EF600mm f/4L IS II USM880xxxxxxx through 910xxxxxxx

Lenses with serial numbers other than those listed above are equipped with Firmware Version 1.1.1 or later.
 
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register your EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM or EF600mm f/4L IS II USM. By registering, we will be able to notify you via email when future firmware updates become available.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
 Monday, June 23, 2014
From Canon:
 
UPDATE:
Please see the changes to the “Identification Procedure” section below regarding criteria for affected serial numbers. The identification method has been enhanced to include the first digit in the identification procedure in order to more precisely identify affected products.
 
Thank you for using Canon products.
 
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.
 
Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.
 
Affected Product
The phenomenon described above may occur in Canon EOS 5D Mark III Digital SLR Cameras whose first and sixth digits of the serial number are as set forth below.
 
Identification Procedure:
Serial Number: [XnnnnNnnnnnn]
"X"="0" and "N"="1" or "2"
"n" represents any digit.
Examples of affected serial numbers are: "0nnnn1nnnnnn" or"0nnnn2nnnnnn"
 
Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
Posted to: Canon News
Post Date: 6/23/2014 9:01:03 PM CT   Posted By: Sean
 Wednesday, February 19, 2014
From Canon:
 
Thank you for using Canon products.
 
The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon will take to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.
 
Affected products
PowerShot ELPH 330HS
 
PowerShot ELPH 330HS
In some PowerShot ELPH 330HS compact digital cameras, there is a possibility that the following operation errors may occur due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.

Support
If your camera exhibits the phenomenon described in this announcement, your camera and NB-4L battery will be inspected and repaired free of charge. If you own an affected camera, or if you have a question about whether your camera is affected, please contact our Customer Support Center.
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-226-3277
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com

Posted to: Canon News
Post Date: 2/19/2014 8:13:02 AM CT   Posted By: Sean
   
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