Jason Fligman, Director of Service Operations, centric to ITCG product quality assurance/control, business development, refurbishing operations, service parts management, technical training, and field event support. Employed at Canon for 10 years.What typical circumstances lead to an item being processed by Canon’s refurbished department?
When items are returned to Canon, primarily through customer stock balance returns, they are inspected and if they meet specific criteria, directed into our refurbishing operations.Which Canon facility handles refurbishment of its EOS cameras, EF/EF-S/TS-E/MP-E/EF-M lenses and Speedlite flashes?
Canon products returned to Canon USA, and judged by Canon USA to be eligible for refurbishing, undergo a rigorous refurbishment process. Our trained Canon technicians perform comprehensive quality assurance inspections, replacing any needed components with genuine Canon parts. Before being offered for sale by Canon USA, the refurbished product is subjected to a comprehensive technical evaluation, which includes functional testing and assessments against quality control standards by Canon USA’s trained technical staff. Refurbished products are then packaged with the appropriate manuals, cables, and accessories. All refurbished products are backed by our standard 1-Year limited warranty.When asked if Canon could go into even more detail, we were told that several of the steps in the refurbishment process involve proprietary information which could not be disclosed.
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