Introducing Canon’s First Photographer Matching Service, Plus a Photo Culling Plug-in for Adobe Lightroom Classic
MELVILLE, NY, January 7, 2020 – Helping photographers boost their business and productivity, while helping to build trust and customer confidence, Canon U.S.A.
Inc., a leader in digital imaging solutions, today announced the beta version of the Company’s first photographer matching service Image Connect, making the process of finding and hiring a photographer that you can trust that much simpler.
The company also launched a Photo Culling plug-in for Adobe Lightroom Classic to support the workflow needs of photographers.
“With a deep rooted heritage in imaging expertise, our company has built a trusted reputation in providing tools and services to professional photographers that help better their craft and support them in building their business with confidence,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc.
“Services, such as Image Connect, will provide professional photographers with a great value proposition, offering reliability and peace of mind for their customers that can in turn increase their business opportunities as well as their productivity.”
Image Connect is a new photographer matching service, offered through the RAISE photo community platform, that connects customers with professional photographers, so that the customer can focus on the moment while the photographer captures it.
The beta version of the service will be available in a limited number of markets in Connecticut, Florida, New Jersey, New York, Pennsylvania, and Texas.
Image Connect will initially focus on family events like newborn portraits, birthday parties, family portraits, religious events, and engagements.
Here is how Image Connect will work:
Through the platform, customers can provide basic details for the job, such as event type, location, and date
Once photographers are matched with the customer through the platform, customers review photographer profiles and invite those they like to bid on the job
Photographers create an offer which allows them to set their own price (rather than adhering to standardized pricing) and allows them to communicate their rates and value to customers
Once an offer is accepted, the job is booked through the platform
Following the event, images are delivered electronically to the customers through a Canon customer portal
This service will also be brand agnostic, opening up the portal for all photographers to use no matter the brand of equipment.
Photo Culling Plug-in
Powered by the Canon Computer Vision AI engine, the new Photo Culling Plugin for Adobe Lightroom Classic can save photographers countless hours in post-production by using technical models to cull for image sharpness, noise, exposure, contrast, closed eyes, and red eyes.
Analyzed images will be flagged with different colored flags to remain true to the native Adobe Lightroom Classic experience*.
The photographer also has the ability to customize the settings within each technical model to remain in complete control.
The Photo Culling plug-in will be available exclusively on the Adobe Exchange App Marketplace for a monthly subscription.
Both services are currently scheduled to be available in Q1 2020.
Approximately 70 Percent of Press Photographers at the Games used Canon ILC Cameras and Lenses
MELVILLE, NY, November 12, 2019 – During the 2019 Rugby World Cup imaging professionals from around the world gathered across Japan to shoot all of the exciting and history-making action of the tournament’s knock out stage.
Canon Inc., is excited and proud to announce that approximately 70 percenti of those imaging professionals used Canon ILC cameras and lenses to capture the timeless memories and moments of the most celebrated Rugby tournament in the world.
Canon understands that in order for professional photographers to be able to reach their goals at these world class events they need the support of digital imaging companies, like Canon.
The company provided state-of-the art technology, top performance and most importantly customized and comprehensive on-site service and support.
Canon Professional Services (CPS) was active behind the scenes at the tournament assisting photographers with their equipment needs to help ensure they had “zero downtime” and never missed the opportunity to capture the defining moments of the tournament.
At each of the tournament venues, CPS was able to provide efficient and timely maintenance and repair of equipment.
Additionally, CPS was able to go above and beyond and provide on-site emergency repair and equipment loans to professional photographers in need.
“Getty Images was delighted for the opportunity to continue working with an official Rugby World Cup Partner, such as Canon Inc.
Our photographers demand cutting edge technology and a camera they can rely on,” said Paul Gilham, Director of Getty Images “Canon’s amazing service and support during the tournament in Japan helped to ensure our photographers were equipped to capture the images that will tell the story of the Rugby World Cup, creating a lasting legacy of the iconic moments.”
Canon will continue to strive towards the goal of providing powerful and reliable digital imaging products and world class service and support at sporting events across the globe.
This commitment Canon believes will help to further advance the photographic vision of imaging professionals today and in the future.
If you have used Canon's Map Utility lately, you've likely seen the following warning message (thanks Henri):
"Map displaying service of Map Utility will be terminated by the end of Oct. 2019."
We reached out to Canon Technical Advisor Rudy Winston to ask what prompted the change. While the reason behind the change remains unclear, Rudy did let us know that Canon's Map Utility is reaching the end of its product life cycle and another Canon-developed program has taken its place, albeit without some of Map Utility's functionality (specifically, the mapping feature utilizing Google Earth imagery).
From Rudy Winston:
"Basically, the current Canon Map Utility software is in the process of being discontinued. We don’t know the reasons, so there’s little point in my speculating about possible causes of this. However, the good news is that there is a replacement Canon software available, to work with GPS Log files – it’s called Canon GPS [Log File] Utility, and it was posted on the Canon USA web site as a free download in February.
It's not literally the same as the previous Canon Map Utility – it’s basically a *retrieval* and conversion software, and does NOT have “mapping” functionality itself. What it does do is convert Canon GPS Log files into Google Earth-compatible .KMZ files – which can then be used and read by numerous third-party mapping software programs. So it loses the display portion of the previous Map Utility, but again, that should pose little problem for most users, since various 3rd-party solutions to display the Canon-generated .KMZ files on a map are readily available.
There’s reportedly no change in GPS tagging capability either (that is, creation of specific spots where a given image was taken) ... again, you just need a compatible 3rd-party mapping software to display them."
Newsday has reported that 60 employees – formerly of Canon USA's Melville, NY location and primarily in the camera division – have been laid off.
The site goes on to say:
Canon employed 1,569 people in Melville in 2017, according to the most recent state records.
It must report its local employment annually to the state and to Suffolk County, both of which aided in the construction of Canon’s $500 million headquarters near Exit 49 of the Long Island Expressway.
The company moved from Lake Success to Melville in 2013 after a 25-year search for a new home.
It has exceeded the employment promises made to the state and Suffolk so far.
State records show Canon's employment cannot fall below 1,360 people or it would have to pay back some of the grant money and tax-break aid it has received.
New AI-Integrated Platform Can Help Photographers Advance Their Craft, Save Time with an Improved Workflow as well as Easily Organize and Share Their Photos
MELVILLE, NY, February 27, 2019 – In 2017, approximately 1.2 trillion photos were taken; turning millions of people into prolific photographers1, who are spending a tremendous amount of time arranging and searching through their library of photos.
To help photographers streamline their workflow and continually improve their craft, Canon U.S.A., a leader in digital imaging solutions, today announced the company’s first online photo-community platform – RAISE.
This new platform utilizes artificial intelligence (AI) to help photographers organize and categorize their photos through auto-tagging.
Features and benefits of RAISE include:
Organize – Through the use of Canon’s AI engine, photos uploaded to the platform can be auto-tagged through category and subject tags, as well as photo-centric tags such as the composition, style, emotion and color. Users can upload high-resolution JPEG images to the platform and all photographers retain ownership of all images uploaded to RAISE.
Explore – Photographers can receive insights from the RAISE community to learn and help improve their skills to step-up their photography. They can also draw inspiration from the platform with a feed personalized for them based on their own uploaded photos, tags and preferences.
Share – Photographers can create Collections within RAISE to privately share with current and prospective clients as well as loved ones, who may not be a part of the RAISE community. A photographer’s work can also be shared publically within the community to receive recognition as well as photo-centric compliments from other photographers, like “great lighting,” beautiful composition,” etc.
An Adobe Lightroom plugin version of RAISE, which is compatible with Adobe Lightroom Classic CC, is currently scheduled to be released next month.
This will further enhance the usability of the RAISE features such as auto-tagging images within a user’s Lightroom library through RAISE collections in the platform.
“Creativity is born from community – from collaboration with like-minded individuals,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc.
“With RAISE, we are building that community for photographers.
Through this new platform, photographers from all different professional backgrounds and skill sets can come together to share their talents and connect with others in the community.
Simply put, we hope RAISE will inspire the next generation of photographers to RAISE the bar and propel their creativity to new heights.”
The new platform along with Canon’s latest solutions will be showcased at this year’s Wedding Portrait & Photography Show (WPPI) in Las Vegas from February 27 - March 1 in the Canon booth #121.
For more information about RAISE and/or to join the community, please stop by the Canon booth at WPPI or visit, raise.usa.canon.com.
MELVILLE, NY, February 5, 2019 – On February 3rd, Canon U.S.A., a leader in digital imaging, was proud to see an estimated 70 percent1 of professional photographers in the Atlanta stadium captured the Big Game between Los Angeles and New England with Canon cameras and lenses.
The sidelines were filled with Canon’s iconic white barrels from the opening kickoff to the final whistle.
In addition to the sports photographers using Canon camera systems throughout the stadium, an extensive array of Canon HD and 4K UHD broadcast lenses were used to help deliver the live telecast to over 100 million viewers.
“As one of the premier sporting events in the world, the Big Game has become an iconic piece of American culture,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc.
“The opportunity that these photographers have on such a large stage is one that can launch a career with the push of the shutter.
Canon is proud to help support these photographers on this important assignment, while also helping to broadcast every inch and angle of the game for viewers to enjoy at home.”
A fixture at major sporting events throughout the year, the knowledgeable staff from the Canon Professional Services (CPS) team was on site at the stadium in the week leading up to game day to assist photographers in a multitude of ways.
The CPS team kicked off preparations by bringing in loaner gear to supplement the arsenal of cameras and lenses owned by Canon professionals.
On site, credentialed photographers were able to bring their gear to CPS for a thorough clean and check to help ensure their equipment was in peak condition and ready to go.
Right before game day, the CPS team hosted a Canon-sponsored luncheon dedicated to photographers capturing the Big Game.
A Canon broadcast lens technician was also on site at the stadium in the days leading up to the Big Game, providing cleaning and maintenance services to help ensure optimal image quality could be achieved for the vast television viewing audience.
For veteran sports photographer and Canon Explorer of Light Damian Strohmeyer, Canon and CPS have always been a great resource throughout his career.
Strohmeyer has shot the Big Game for 33 years, with 2019 marking his 31st consecutive year.
“Each year, CPS pulls out all of the stops for the Big Game,” said Strohmeyer.
“But quite honestly, CPS service and support is phenomenal all year round.
My Canon gear is incredibly important to help me get the job done.
I always know what is going on with my gear, and I’m always supported if I need a replacement or want to try something new.
Knowing that I have CPS behind me gives me great peace of mind – especially at an assignment as important as the Big Game.”
In 2019, Canon Professional Services will be on site to assist professional photographers at over 25 engagements, including major sporting, auto racing, Hollywood and political events.
For more information about Canon’s extensive lineup of professional imaging products, please visit pro.usa.canon.com.
MELVILLE, NY, January 25, 2019 – Canon U.S.A. Inc., a leader in digital imaging solutions, returns as a Sustaining Sponsor to the 2019 Sundance Film Festival (January 24 - February 3) in Park City, Salt Lake City, and Sundance, Utah.
Canon will celebrate filmmakers with programming at the Canon Creative Studio, located at 592 Main Street.
At least 61 of the 241 films and projects that will screen as part of this year’s slate – over 25% percent -- are shot using Canon equipment.
Festival projects filmed using Canon cinema cameras include Paddleton, Tigerland, This Is Personal, Ask Dr. Ruth, Raise Hell: The Life and Times of Molly Ivins, American Factory, Hail Satan?, Lorena, The Great Hack and others.
“The Sundance Film Festival is home to bold filmmaking, driven by filmmakers who push the boundaries of technology to better the art form,” said Kazuto Ogawa, president and COO, Canon U.S.A.
“We take great pride in celebrating the incredible talent behind the lens, and leave Park City every year inspired and honored that so many select our products when forging new expressions in visual storytelling.”
Canon will host Sundance Film Festival attendees for hands-on, interactive displays of Canon equipment, panel discussions curated by American Cinematographer, and refreshments at the Canon Creative Studio (592 Main St; Open Friday, January 25th - Monday, January 28th, from 11am-7pm).
Inside the studio, guests can touch-and-try the latest Canon gear, including the EOS C700 FF cinema camera, CN-E 20mm lens, and the new EOS R, which is Canon’s first full-frame mirrorless camera.
Also on hand will be the EOS C200 Cinema Camera, which features Canon’s innovative Cinema RAW Light 4K technology as well as Canon’s CINE-SERVO, COMPACT-SERVO, EF and RF lenses.
Guests can have their headshots taken by professional photographer Michael Ori, who will be shooting with the EOS R.
Canon will provide guests with an 8” x 10” copy of their portrait, printed on-site with the Canon imagePROGRAF PRO-1000 Professional Inkjet Printer.
All portraits will be available online at orimedia.com/sundance after February 15, 2019.
On Sunday, January 27th, Canon will toast creativity behind the lens at the seventh annual invite-only Raise Your Glass with Canon cocktail party.
The Canon Creative Studio will feature three nights of Magic Hours, co-hosted by the AFI Conservatory (January 25th), Francis Ford Coppola Winery (January 26th), and Adorama (January 28th).
Each event presents opportunities to network with companies and organizations that share Canon’s mission to support filmmaking.
Canon will also continue its partnership with American Cinematographer, the world’s leading publication dedicated to motion imaging and the art and craft of professional cinematography.
The monthly international journal published by the American Society of Cinematographers marks its centennial this year and Canon will honor its history and industry expertise with several on the ground partnerships.
The magazine’s editors will be on-site at the festival and several of its contributors will moderate a series of six in-depth panel discussions at the Canon Creative Studio.
The panels will be streamed through Facebook Live via American Cinematographer’s page, allowing viewers the opportunity to engage with the panelists.
American Cinematographer’s website, ascmag.com, will also feature a series of online interviews with Sundance cinematographers, along with additional articles exploring cinematography trends at the festival, all sponsored by Canon.
On Wednesday, January 30th at 3:00 pm MT, Canon will present a panel titled “Demystifying the Technical Process: Where Art Meets Technology,” featuring experienced filmmakers and Canon U.S.A.
During the discussion, panel participants will share how Directors of Photography and directors can best collaborate to craft the visual aesthetic of a film.
They will speak to their experiences on recent films to lend real-world context to their insights.
The panel will take place at The Box at The Ray, 1768 Park Ave., Lower Level.
For a full schedule of events for Canon's activities at the 2019 Sundance Film Festival and to request access to attend, please visit canonatsundance19.splashthat.com.
Patented Sensor Technology Now Available for Industrial Vision Applications
MELVILLE, N.Y., November 1, 2018 – Image sensors are an important driving force behind many of today’s successful brands, ranging from consumer products to industrial solutions.
Today, Canon U.S.A, a leader in digital imaging solutions, announces that it is now offering select CMOS (complementary metal-oxide semiconductors) sensor products for sale to the industrial marketplace.
Manufacturers, solutions providers and integrators who are searching for advanced components to create their own unique products and solutions can now utilize Canon’s patented technology to help them create these products and solutions and expand their business potential.
“For several decades, Canon has been a leader in developing and manufacturing advanced CMOS sensors with state-of-the-art technologies, which until now, were for exclusive use in Canon products,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc.
“It was a natural evolution to expand into a new business platform that leverages our expertise in sensor manufacturing to target the growing market demands for high-quality industrial imaging solutions.”
Launching this new business, Canon will be showcasing its CMOS sensors at VISION, the world’s leading trade fair for machine vision, on Tuesday, November 6 through Thursday, November 8, 2018, in Stuttgart, Germany.
Attendees are invited to visit Hall 1 - Stand 1G74 to explore Canon’s CMOS sensor products and the variety of applications that can potentially be enhanced, including machine vision, inspection, surveillance, drones, traffic-monitoring systems and other industrial applications.
Canon sensors on display include:
3U5MGXS CMOS Sensor - with an electronic global shutter, and an all pixel progressive reading at 120fps, the Canon 3U5MGXS CMOS 5MP sensor offers fast image capture with low power consumption. This helps to accurately capture images of subjects moving at high speeds without distortion to meet such industrial needs as medical imaging and inspecting parts during the manufacturing process. The Canon 3U5MGXS is now available.
35MMFHDXSCA CMOS Sensor - featuring an enormous 19um pixel pitch, the 35MMFHDXSCA CMOS sensor is capable of capturing color images in exceptionally low-light environments where the naked eye struggles to distinguish objects. Using new pixel and readout circuitry technologies that deliver a 2.76 megapixel resolution, these sensors can support a wide range of applications which require ultra-high sensitivity image capture, including defense, astronomy, surveillance and industrial operations. The Canon 35MMFHDXSCA is now available.
120MXS CMOS Sensor - by incorporating close to the same number of pixels as photoreceptors in the human eye, the Canon 120MXS CMOS sensor delivers ultra-high 120 MP resolution at 9.4fps in a compact APS-H format. This sensor targets the needs of the inspection, aerial mapping, life sciences, digital archiving and transportation industries. The Canon 120MXS is now available.
2U250MRXS CMOS Sensor – with a readout speed of 1.25 billion pixels per second, the prototype 2U250MRXS CMOS sensor, delivers ultra-high 250MP resolution in a compact APS-H format. Through advancements in circuit miniaturization and enhanced signal processing, this sensor delivers high resolution with incredible sensitivity and low noise.
MELVILLE, N.Y., October 24, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, will be showcasing its latest in high-quality digital imaging products, including the Company’s first full-frame mirrorless camera, the EOS R, at PhotoPlus Expo 2018.
The brand-new EOS R is the latest revolution in the company’s long history of innovative and award-winning camera systems, featuring the newly designed RF mount, which uses groundbreaking RF lenses and has full compatibility with the existing range of EF lenses.
Canon will also have its complete line of digital imaging solutions on display, including EOS DSLRs, EF Lenses, PowerShot Digital Cameras, Digital Camcorders and imagePROGRAF PRO Professional Inkjet Printers.
Additionally, Canon will host educational seminars and will have its Canon Professional Services team on-site in the Jacob K.
Javits Convention Center in New York City, October 25 – 27, 2018 in booth #121.
“The unique and interactive setting of PhotoPlus Expo serves as an opportunity for the photography community to come together to experience firsthand the newest technology in the industry,” said Kazuto Ogawa, president and COO, Canon U.S.A., Inc.
“Canon is excited to welcome attendees into our booth and provide hands-on time with the products that help to capture and commemorate cherished memories, as well as exhibit the many ways Canon supports photographers through educational workshops and our world-class service and support.”
For many visitors to the Canon booth, PhotoPlus Expo will serve as their first opportunity to experience the EOS R camera and RF lenses.
Attendees will be able to test the new camera system through various shooting opportunities, mini workshops and educational sessions with Canon technical specialists and trainers in the Canon Live Learning studio.
Canon trainers are also leading five Midtown-area Photo Walks throughout the Expo; spots are limited (register here).
Canon Explorers of Light and other imaging professionals will be on the Canon stage for live-shoots and lectures featuring the best Canon digital imaging solutions.
There will also be an in-booth gallery featuring images by Explorers of Light printed on the imagePROGRAF PRO-1000.
In addition, Explorers of Light Lindsay Adler, Jimmy Chin and Joel Grimes will each sign 100 custom printed photographs for attendees, which will be available on a first come, first served basis.
New to the Canon booth, the state-of-the-art aRchive gallery will feature work from cultural influencers and storytellers like Nicole Issacs, Jake Guzman and Katie Goldie, using augmented reality technology to add to the experience.
In order to view the gallery, visitors will need to download the aRchive app from the Google Play or Apple App stores.
Visitors to the Canon Professional Services counter will have the opportunity to learn more about the industry-leading program and offerings supporting photographers, including repair discounts, expedited service and evaluation loaners for CPS Gold, Platinum and Cinema members.
Guests who renew or sign up for a paid CPS membership during the show will receive a 10 percent discount and free show-exclusive gift.
To learn more about Canon Professional Services, please visit www.usa.canon.com/aboutcps..
The CPS Lounge will be open again this year, where Platinum, Gold, Cinema and Enterprise CPS members can have their Canon equipment (up-to-two current Professional DSLR bodies or lenses) cleaned and checked during Expo hours on Thursday, Oct. 25, and Friday, Oct. 26, in Room 2D12.
Visit the CarePAK PLUS counter to learn more about the current promotion for free 13 months of accidental damage protection with the purchase and registration of select Canon cameras and lenses through January 5, 2019.
Exclusive for PhotoPlus Expo, visitors can get their badge scanned to enter for the chance to win a free upgrade to 49 months coverage plus Image Recovery.
Follow Canon throughout the PhotoPlus Expo show @CanonUSApro.
To see the full details of Canon’s presence at PhotoPlus Expo, including the Canon stage speaker schedule, please visit: usa.canon.com/photoplus2018
“Get Carried Away” at the Canon Tent with all the Latest Products, Including the New EOS R Camera
MELVILLE, N.Y., October 5, 2018 – The sky is the limit as Canon U.S.A., Inc., a leader in digital imaging solutions, returns as the presenting sponsor of the 47th annual Albuquerque International Balloon Fiesta taking place from October 6-14, 2018.
The sponsorship solidifies Canon’s commitment to engaging and educating visitors at the festival through 2020, while also supporting the city of Albuquerque, which Canon calls home to one of its two U.S.
customer support centers.
"There are certain moments in life that are so vivid and memorable, that they simply must be captured,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc.
"The Albuquerque International Balloon Fiesta is one of those moments.
We are honored to continue to assist attendees through our sponsorship in visually capturing, sharing, and printing the wonderment as hundreds of balloons take to the skies."
Featuring more than 500 hot air and gas balloons across 78-acres at Balloon Fiesta Park, the Albuquerque International Balloon Fiesta is one of the most photographed events in the world.
To bring the theme of this year’s Fiesta to life, “Get Carried Away,” Canon will be on site hosting a variety of hands-on activities within their booth located in the center of Main Street.
Attendees will have the opportunity to test and try a wide array of Canon products such as the new mirrorless EOS R camera and latest lenses as well as:
Take a photo with the Canon hot air balloon basket photo prop and have the photo printed on a PIXMA TS8220 as well as share socially on-site via their mobile device and preferred social media platforms
Engage with Canon street team members who will be walking throughout Balloon Fiesta Park taking photos and printing them on-the-spot with the new IVY mini photo printer
Print fiesta photos on the Canon PIXMA TS8220, SELPHY CP1300, and the IVY Mini Photo Printer1 as well as learn how to create a Canon hdAlbum
Sign up for photo walks provided by Canon photography experts.
To view the schedule please visit: canon.us/aibfphotowalks
Speak with Canon experts to get advice on how to capture once-in-a-lifetime photos and videos
Receive free camera and lens clean and checks from Canon’s expert Service and Support team ensuring they are ready to help you capture breathtaking images
Four Cinema EOS Cameras Selected as Netflix Post Technology Alliance Products
MELVILLE, N.Y., September 15, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce the company will be joining Netflix’s brand-new Post Technology Alliance, which brings together industry leaders committed to working closely with Netflix to innovate production workflows and support creatives globally.
As a part of the Post Technology Alliance program, products to receive the Post Technology Alliance designation logo – a mark of quality, service, and support. The logo signals that a product meets Netflix technical and delivery specifications and will continue to do so in the future.
Four Canon Cinema EOS cameras have been selected for the program, including Canon’s first full frame cinema camera, the EOS C700 FF, along with the EOS C700, EOS C300 Mark II, and EOS C500. These cameras have been chosen by the filmmakers behind many Netflix Originals, including the Academy Award-winning documentary Icarus, feature film Our Souls at Night, and Emmy-nominated series Grace and Frankie. Other Netflix Originals shot on Canon include Afflicted, Abstract: The Art of Design, Chelsea, Hot Girls Wanted, Strong Island, The Confession Tapes, The Mars Generation, and The Ritual, with more currently in production.
“Netflix’s Post Technology Alliance program aligns perfectly with Canon’s steadfast commitment to providing state-of-the-art, high-quality products and service and support programs,” said Kazuto Ogawa, president and chief operating officer, Canon U.S.A., Inc. “We are delighted to continue working closely with Netflix to support filmmakers and their dedication to storytelling and creativity.”
“At Netflix, empowering our creative partners is incredibly important, and the Post Technology Alliance will build a more seamless experience from production through post-production,” said Chris Fetner, director of post partnerships & integrations at Netflix. “Products that bear the logo are committed to better interoperability and faster innovation cycles, which will allow artists to focus their energy on what matters most—the storytelling.”
With the shared goal of supporting filmmakers through the Post Technology Alliance, Canon and Netflix will continue to serve the evolving needs of the production and post-production community.
MELVILLE, N.Y., June 25, 2018 – The average smart phone user has 630 photos stored in their phones1 – that’s a lot of memories captured with no place to go. Creating photo books to showcase all those memories is a great idea and thoughtful gift but the process can often feel daunting and time-consuming without the right application. Today, Canon U.S.A. Inc., a leader in digital imaging solutions, is excited to announce the launch of the new hdAlbum EZ v2.0 app, using our proprietary EAGiAL-M2 technology to automatically arrange images directly from your compatible mobile device3 to make the photo book creation process a fun hobby and creative outlet.
The imaging experts at Canon have completely redesigned the hdAlbum EZ app with the v2.0 update for a virtually seamless customer experience, allowing users to navigate the mobile interface with ease and convenience. The redesigned software creates attractive layouts for the user, creating beautiful photo books using 20 to 50 of their favorite images. It can also be linked to Facebook, Instagram and Verizon Cloud accounts.
“Canon is committed to offering time-saving solutions and creating intuitive platforms for imaging creation,” said Kazuto Ogawa, president and COO, Canon U.S.A., Inc. “The newly redesigned hdAlbum EZ v2.0 software provides a streamlined user experience for consumers to capture and share their memories with friends and families while leveraging the high-quality printing capabilities Canon is known for delivering.”
Starting at $14.99, Canon photo books take less than a week (approx. 3-5 business days) for production. Canon hdAlbums are ideal gifts or keepsakes for life’s biggest moments such as graduations, family vacations, newborns, engagements, weddings and more – you can learn more about the photo books and the redesigned app by visiting the dedicated website.
MELVILLE, N.Y., May 31, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, will showcase its newest digital cinema products in Booth #12 at Cine Gear Expo 2018 in Los Angeles.
Visitors to the Canon booth will have the opportunity to experience the full range of Canon Cinema cameras and lenses, 4K reference displays, and DSLR cameras and lenses, including the recently announced EOS C700 FF Cinema Camera.
Available in EF or PL mount, the EOS C700 FF features a 5.9K full-frame sensor with built-in anamorphic de-squeeze capabilities and RAW capture.
The camera will be on display paired with the CN-E20mm T1.5 LF F lens, the latest addition to Canon’s line of CN-E prime lenses.
Canon’s newest 4K HDR reference display, the 24-inch DP-V2421, will also be available for hands-on demonstrations, showcasing on-set HDR functionality.
Cine Gear attendees will be able to learn more about Canon’s CarePAK PRO Extended Service Plan, which recently expanded to include professional video and cinema products.
Canon CarePAK PRO offers coverage from accidental damage such as drops, spills and power surges, protecting customer investments from unforeseen repair costs and excessive downtime.
Conditions and restrictions apply*.
In addition to showcasing products and professional service and support offerings, Canon will host a series of panel discussions and educational seminars.
On Saturday, attendees** will have the opportunity to see the new EOS C700 FF in action with a screening of Dishful of Dollars, a short film directed by Nigel Dick and shot by Nancy Schreiber, ASC.
* See terms and conditions for details located at: https://shop.usa.canon.com/shop/en/catalog/carepak-pro-terms
** Space is limited. Available to Cine Expo 2018 attendees on a first come, first served basis.
Providing Accidental Damage Protection, CarePAK Plans Now Offer Coverage for Cinema, Video and Professional Printer Equipment
MELVILLE, N.Y., May 30, 2018 – Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the expansion of its CarePAK PRO and CarePAK PLUS service and support offerings for imaging professionals.
The current CarePAK PRO program, which now includes accidental damage protection, has been restructured to meet the needs of the professional cinema, house of worship, and in-house corporate video production industries, among other professional video markets, and now covers Cinema EOS Cameras, Cinema Lenses, and Professional Camcorders.
Additionally, the popular CarePAK PLUS plan, which currently includes professional SLR camera systems among other consumer products, has been expanded to cover Canon imagePROGRAF PRO-1000, PIXMA PRO-100, and PIXMA PRO-10 professional inkjet printers.
“Providing yet another solution to our customers, the CarePAK program expansion allows us to extend our services to more of Canon’s professional customers, implementing a worry-free ownership experience to help visual story-tellers focus and bring forth their creative visions,” said Kazuto Ogawa, president and COO, Canon U.S.A., Inc.
With CarePAK, customers can feel confident that their investment is covered by Canon’s world-class service and support.
In addition to accidental damage protection from drops, spills, power surges, and other unforeseen events, CarePAK PLUS and CarePAK PRO provide normal wear and tear coverage for hardware and include Image Recovery*, designed to retrieve lost or corrupted images or videos from cameras, camcorders and printers with a memory card slot (only for use with a removable memory card).
Additional CarePAK benefits include:
Priority service for fast, reliable repairs and minimal downtime
Service and support direct from Canon using only genuine Canon parts
$0 deductible for any repair or replacement
Free shipping to and from Canon for all service and repairs
Ability to transfer the plans during the coverage period to a new owner
Under a CarePAK plan, a damaged product will be repaired to good working condition or replaced with the same or an equivalent product, a feature that is unique to Canon and currently not available from other providers.
CarePAK PRO and CarePAK PLUS will be available for Canon Cinema Cameras, Cinema Lenses, Professional Camcorders, and Professional Inkjet Printers beginning June 1 and can be purchased at the time of product purchase, or for up to 90 days thereafter.
For more information, please visit usa.canon.com/carepak.
For those in attendance at this year’s Cine Gear Expo, stop by the Canon booth (number 12) to learn more about Canon’s service and support offerings, including CarePAK PRO.
The home for motion picture professionals looking for education, training, testing and networking with industry colleagues. From lens to camera through post workflow to display, our state of the art facility features a complete edit suite, 4K color finishing suite, twin camera prep and test bay and a lit shooting space. Canon Burbank also serves as a hub for expedited repairs performed by on-site certified Canon technicians.
Melville, NY—To promote awareness regarding the safety risks of using counterfeit accessories, such as batteries, chargers and external flashes, as well as how to avoid counterfeit products, Canon and the National Crime Prevention Council (NCPC) announced a call for submissions for the Stop Fakes video contest.
Entrants are asked to create an original video demonstrating their creative interpretation of one or more of Canon’s top 10 anti-counterfeit tips. A full list of tips can be found here: https://stopfakescontest.ncpc.org/contest-details. Entries will be judged based on creativity, originality, effectiveness and clarity of the Stop Fakes theme based on at least one of the top 10 tips to avoid counterfeits.
Moreover, the video submissions must be 27 seconds long, contain all original content and be less than 50MB. In addition, they must be in one of these file formats: MPG, MPEG, MPEG-2, MP4, WebM, MOV, FLV. Entrants can submit one new original video per day. However, all videos must be uploaded by 12:00 p.m. ET on April 23, 2018 for a chance to win.
Stop Fakes Contest Prizes
Furthermore, entrants will have the chance to win one of three Canon prizes, including:
Grand Prize: EOS 5D Mark IV EF 24–105mm f/4L IS II USM Kit
First Runner-Up: EOS M50 Video Creator Kit
Second Runner-Up: PowerShot G7X Mark II Video Creator Kit
In addition, the grand prize winner could have their video featured as part of the nationwide anti-counterfeit consumer awareness campaign. For official rules and to enter the contest, visit https://stopfakescontest.ncpc.org/rules.
MELVILLE, N.Y., April 3, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that Mr. Yuichi Ishizuka, the company’s president and chief operating officer, has taken a new assignment as president and chief executive officer of Canon Europe, Middle East and Africa (EMEA) as of April 1, 2018. This announcement marks the culmination of a thirty-three year tenure with Canon Americas for Mr. Ishizuka, who also holds the position of managing executive officer for Canon Inc. in Japan.
Canon U.S.A. has announced that Mr. Kazuto Ogawa will succeed Mr. Ishizuka in the role of president and chief operating officer. Mr. Ogawa comes to Canon U.S.A. from Canon China, where he served as executive vice president. Mr. Ogawa brings with him over three decades of experience with Canon, including positions across the globe.
“I’d like to thank Mr. Yuichi Ishizuka for his strong leadership, visionary spirit and tireless dedication to Canon U.S.A., where he provided the same innovative direction that he will bring to his new role overseeing Canon Europe, Middle East and Africa,” said Joe Adachi, chairman and chief executive officer, Canon U.S.A., Inc. “It is with great honor that I announce the appointment of Mr. Kazuto Ogawa to the position of president and chief operating officer of Canon U.S.A. On behalf of the company, I welcome Mr. Ogawa to our team and look forward to working alongside him as we continue to cement our status as an imaging leader.”
A graduate of Waseda University in Tokyo, Japan, Mr. Ogawa began his career with Canon Inc. in 1981. Between the years of 1995 and 2005, Mr. Ogawa held positions with Canon Singapore, Canon Hong Kong and Canon China before returning to Canon Singapore to serve in the role of president and chief executive officer. In 2008, Mr. Ogawa was named president and CEO of Canon Canada. Following that, he was named as an executive officer of Canon Inc. in 2011. He was later appointed executive vice president of Canon China in February 2014, and became a managing executive officer of Canon Inc. in April 2016.
Association Will Help Elevate the Voices of Female and Non-binary Photographers
MELVILLE, N.Y., March 8, 2018 – In conjunction with International Women’s Day (IWD), the global day celebrating the social, economic, cultural and political achievements of women, Canon U.S.A., Inc., a leader in digital imaging solutions, is excited to announce their association with Women Photograph, a movement created to promote the representation of female photojournalists. Canon will work with Women Photograph to aid their travel grant program which funds female and non-binary photographers to attend workshops, hostile environment trainings, festivals, and other developmental opportunities.
Launched in 2017 and founded by photojournalist Daniella Zalcman, Women Photograph is an initiative to shift the gender makeup of the photojournalism community. A private database that includes more than 700 independent female documentary photographers based in 91 countries, any commissioning editor or organization can utilize the database for their photojournalistic hiring needs.
“I can’t think of a better way to celebrate this year’s IWD than to support an initiative that is enriching the professional advancement of female and non-binary photojournalists,” said Elizabeth Pratt, director of professional client development and support and Canon Professional Services. “Women Photograph has created a home for professional women photojournalists to showcase their work for potential clients and Canon is honored to help continue the momentum of this initiative.”
Canon Professional Services will host a Women Photograph Workshop at the Canon Customer Experience Center in Orange County, CA in December. Dates and details will be provided by Women Photograph.
“Canon is an ideal strategic partner as we ensure that our industry’s chief storytellers are as diverse as the communities they hope to represent,” said Daniella Zalcman, founder and director of Women Photograph. “So much of breaking into the photojournalism industry relies on networking and professional development events that can be prohibitively expensive and the generous support from Canon will help our photographers access these resources.”
For more information about Women Photograph or to learn more about the travel grant program and the upcoming workshop, log onto: https://www.womenphotograph.com/.
Imaging company celebrated as “single largest funder of wildlife conservation and research” in Yellowstone National Park
MELVILLE, N.Y., March 5, 2018 – In celebration of its robust corporate social responsibility program, Canon U.S.A., Inc., a leader in digital imaging solutions, has been recognized with a 2018 Partnership Award from the Public Lands Alliance for the company’s role as the single largest funder of wildlife conservation and research in Yellowstone National Park as part of its support of the park’s nonprofit partner: Yellowstone Forever. For its efforts, Canon was awarded the Corporate Stewardship Award, which recognizes companies that work to help enhance the experience of visitors at public lands within the United States.
“We take great pride in our longstanding partnership with Yellowstone Forever and applaud the numerous initiatives that help further wildlife education and environmental research,” said Christine Sedlacek, senior director and general manager, Corporate Communications, Canon U.S.A., Inc. “It is with great pride that I, on behalf of Canon U.S.A., thank the Public Lands Alliance for the honor of receiving the Corporate Stewardship Award for our work with Yellowstone Forever, which we look forward to continuing for years to come.”
The Public Lands Alliance is a nationwide nonprofit organization whose mission it is to foster and preserve the wellbeing of America’s public lands and national parks. The organization consists of a network of over 130 member organizations who serve more than 600 public lands. The members of the Public Lands Alliance together contribute over $250 million dollars every year to help preserve and improve guest experience in those areas.
“We congratulate Canon U.S.A., Inc. on this honor, and we are proud to celebrate their incredible commitment to Yellowstone Forever and Yellowstone National Park,” said Heather White, president and chief executive officer, Yellowstone Forever. “Their generous partnership over the past twenty years has supported critical education and research projects, helping to ensure that Yellowstone’s awe-inspiring wilderness remains for generations to come.”
Canon U.S.A.’s contributions to Yellowstone Forever have supported numerous educational and scientific research efforts geared towards better understanding the environmental impact on Yellowstone Park’s wildlife and ecosystem. Through Eyes on Yellowstone, Yellowstone Forever’s research and education platform, Canon U.S.A. has helped park employees respond to park ecological issues through mitigation, adaptation and communication with the public. Canon U.S.A.’s funding for Yellowstone Forever assists with important scientific research in conservation, endangered species protection and the application of cutting-edge science and technology essential to managing Yellowstone National Park wildlife and ecosystems.
Canon equipment supports the live online feed of the Old Faithful geyser, as well as online roving and a series of education web videos and podcasts. The Yellowstone Wolf Project uses Canon digital cameras in its aerial radio-tracking flights within Yellowstone National Park as a method to enhance its data collection, while the content and media on the park’s official website brings science and education together to help preserve and protect this area of national significance.
MELVILLE, N.Y., February 13, 2018 – As a testament to the company’s strong standing as a good corporate citizen and its proactive approach to corporate social responsibility initiatives, Canon U.S.A., Inc., a leader in digital imaging solutions, has been recognized as one of the 2018 World’s Most Ethical Companies by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices. This recognition is based on a variety of factors including: measuring and improving culture, leading with integrity and committing to transparency, diversity and inclusion. In 2018, 135 companies were recognized across 23 countries and 57 industries.
“I’d like to thank the Ethisphere Institute for this honor, which Canon takes great pride in,” said Kenneth Sharpe, Vice President, Corporate Audit, Ethics and Business Consultation, Canon U.S.A., Inc. “To be named as one of the World’s Most Ethical Companies is a true reflection of the values, culture and leadership that drive our organization. This distinction speaks to the integrity that is present throughout every level of our organization and represents the hard work and dedication of our cherished colleagues who work to meet this high standard every day.”
“While the discourse around the world changed profoundly in 2017, a stronger voice emerged. Global corporations operating with a common rule of law are now society’s strongest force to improve the human condition. This year we saw companies increasingly finding their voice. The World’s Most Ethical Companies, in particular, continued to show exemplary leadership,” said Timothy Erblich, Chief Executive Officer of Ethisphere. "I congratulate everyone at Canon U.S.A., Inc. for being recognized as one of the World's Most Ethical Companies."
The World's Most Ethical Companies assessment is based upon the Ethisphere Institute’s Ethics Quotient (EQ) framework, which offers a quantitative way to assess a company’s performance in an objective, consistent and standardized manner. The information collected provides a comprehensive sampling of definitive criteria of core competencies, rather than all aspects of corporate governance, risk, sustainability, compliance and ethics. Scores are generated in five key categories:
Ethics and compliance program (35%)
Corporate citizenship and responsibility (20%)
Culture of ethics (20%)
Leadership, innovation and reputation (10%)
Research by the Ethisphere Institute has found that, when indexed, companies listed among the “World’s Most Ethical” outperformed the U.S. Large Cap Index over five years by 10.72 percent and over three years by 4.88 percent. Ethisphere refers to this as the Ethics Premium.
Canon to Assist NBC Olympics in Providing Viewers with Outstanding HDTV Picture Quality and Long-Zoom Image Detail
MELVILLE, N.Y., February 8, 2018 – NBC Olympics, a division of the NBC Sports Group, has selected Canon U.S.A., Inc., a leader in digital imaging solutions, to provide a wide variety of HDTV Field, Portable and Studio lenses for its broadcast of the XXIII Olympic Winter Games, which take place in PyeongChang, South Korea, from February 8 - February 25. The announcement was made today by Chip Adams, VP of Venue Engineering, NBC Olympics, and Yuichi Ishizuka, President and COO of Canon U.S.A., Inc.
Over 70 Canon broadcast lenses will be used, including the DIGISUPER 95 TELE long-zoom field lens featuring a focal length of 1178mm (2356mm with 2x Extender); the DIGISUPER 27 studio lens providing crisp HD imagery in a studio environment; the HJ14ex4.3B wide-angle HD lens capturing a panoramic 96.3 degrees angle-of-view; and the HJ24ex7.5B HDTV field telephoto zoom lens, providing a remarkable 7.5-180mm zoom range in a compact, portable body.
“A Winter Olympics production can be tough on equipment and especially lenses,” said Adams. “Canon lenses have always proven themselves in difficult conditions. The images, equipment and the support we get from Canon are always exceptional.”
“We are honored to once again be chosen as the broadcast lens provider for NBC” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc.
New Addition Brings 18 Years of Professional Photography Experience to the Prestigious Program
MELVILLE, N.Y., February 8, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce the addition of photographer Susan Stripling to its renowned Explorers of Light program. Susan adds to the already impressive ranks of Canon's program, expanding its wide range of talented professionals that impact imaging culture and influence the way their audiences see the world. She will be at the Canon Booth (#121) at WPPI Expo 2018, February 26-28 at the Mandalay Bay Hotel and Casino in Las Vegas, NV and will be presenting on the Canon stage on Monday, February 26 at 2:15pm and Tuesday, February 27 at 12:15pm*. For more information about events in the Canon booth at WPPI Expo 2018, please visit usa.canon.com/wppi2018.
Susan Stripling is a Triple Master Status professional wedding, theater and portrait photographer based out of Brooklyn, NY. Susan believes in giving back to the photo industry that she loves and cares for deeply. In 2016 Susan started The Wedding School, an online educational resource for wedding photographers featuring books and videos to help guide them with their photographic skills and growing their businesses. Susan has won multiple WPPI 16x20 inch Print Competition Awards, including the Grand Award in Wedding Photojournalism in 2010 and the Grand Award in Weddings in 2016. In addition, Susan has previously been an educator at PhotoPlus Expo, WPPI Expo, and PPA Imaging USA Expo.
“It is an honor to join so many of my talented peers already in the Canon Explorer of Light program,” said Susan Stripling “Canon’s equipment provides me with the tools that help my visions come to life, and I am looking forward to the opportunity to educate and inspire photographers to reach their creative potential.”
“We are excited to welcome Susan Stripling to the ranks of this select family. Her expertise, combined with her passion for educating aspiring photographers, makes her a great asset to our program,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “It’s a privilege to see how passionate our Explorers of Lights are about inspiring eager audiences of photo professionals, hobbyists, and enthusiasts to further inspire them to reach their creative potential."
Since the creation of the program in 1995, Canon's Explorers of Light have been leaders in their respective fields, and have garnered awards and accolades for their work. These individuals work with Canon extensively as representatives, ambassadors, educators, and role models for aspiring creative artists. They participate in workshops, seminars, gallery showings and personal appearances throughout the United States.
MELVILLE, N.Y., February 6, 2018 – In 2017, Canon U.S.A., a leader in digital imaging, was the number one selling Full-Frame Interchangeable Lens Camera (ILC) brand and APS-C ILC brand in the U.S., according to The NPD Group. Canon has been number one worldwide in these camera segments for the last 14 years, based on a global Canon survey. February 4th showed that 2018 is off to a great start for Canon, as top sports photographers from across the country gathered in Minnesota to cover the big game between the teams from Philadelphia and New England. An estimated 80 percent4 of the photographers in the stadium used Canon EOS DSLR cameras and EF lenses, and Canon’s iconic white lenses filled the sidelines from the opening kickoff to the final whistle. In addition to the photographers on the sidelines, Canon’s line of HD broadcast lenses were also used extensively to help deliver the game to nearly 110 million television viewers.
“Canon understands there are many equipment options for photographers and we are honored to be the primary choice for both the pros capturing the nail-biting moments of the big game and for people capturing the important moments of their lives,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “As an industry leader, we also recognize the important role that service and support plays in keeping our customers satisfied, whether at our award-winning service centers throughout the country or on-site at major global events.”
A full complement of friendly and knowledgeable staff from the Canon Professional Services (CPS) team, a fixture at major sporting events throughout the year, were on site at the stadium for most of the week leading up to game day providing comprehensive equipment maintenance, extensive equipment loans and expert technical support to the major photo agencies and individual professional (or media) photographers covering the game.
For veteran sports photographer and Canon Explorer of Light Peter Read Miller, this was his 40th time covering the big game as a professional, and he was well stocked with Canon cameras and lenses.
"CPS has been a great support to me throughout the years, especially at a game like this where I get real time technical and equipment support. They've been instrumental in my success over the years."," said Miller. “40 years of shooting the big game is an amazing experience. Photographers are just as competitive as the athletes, and it’s great to know that I can count on Canon equipment and support to help me get the winning shot."
In 2018, CPS will be proudly attending to professional photographers at over 22 locations, including major sporting, auto racing, Hollywood and political events.
MELVILLE, N.Y., February 6, 2018 – Canon U.S.A. Inc., a leader in digital imaging solutions, returned as a Sustaining Sponsor to the 2018 Sundance Film Festival (January 18th–28th in Park City, Utah). Canon celebrated filmmakers working behind the camera with daily programming at the Canon Creative Studio, located at 592 Main Street.
At least 63 of the 239 films and projects that premiered as part of this year’s slate – over 26 percent -- were shot using Canon equipment. Festival projects filmed using Canon cinema cameras include Generation Wealth, The Adulterers, The Sentence, Robin Williams: Come Inside My Mind, Crime + Punishment, The Trade, The Price of Everything, This is Home, and Awavena.
“Each year, we return to the Sundance Film Festival to connect with the filmmaking community,” said Yuichi Ishizuka, president and COO, Canon U.S.A. “In Park City this year, we celebrated innovative projects from the minds of some of the world’s best filmmakers, as well as the bold new technology that help make these projects possible.”
Canon welcomed 2018 Sundance Film Festival attendees to the Canon Creative Studio (open January 19th–22nd, from 11am-7pm) for interactive displays of Canon equipment, live panel discussions, and a relaxing lounge stocked with coffee and snacks. Guests were invited to take a hands-on tour of Canon’s newest cinema camera, the EOS C200, and learn about Canon’s innovative Cinema RAW Light 4K video format. Guests also explored Canon’s flagship cinema camera, the EOS C700, as well as Canon’s line of Cinema, CINE-SERVO, COMPACT-SERVO, and EF lenses.
The Canon Creative Studio also hosted cinematographers, directors, editors, producers, and crew at the invite-only Raise Your Glass To Cinematography cocktail party, Canon’s sixth annual celebration toasting the filmmakers of the Festival.
In 2018, the Canon Creative Studio featured new programming called Magic Hours, co-hosted by IMDbPro (Friday, January 19th), the AFI Conservatory (Saturday, January 20th), and VER (Monday, January 22nd). Each evening event, which were held from 5-7pm, featured an opportunity to network with companies and organizations that share Canon’s mission to support filmmaking.
Canon also introduced a new media partnership with American Cinematographer, the world’s leading publication dedicated to motion imaging and the art and craft of professional cinematography; the monthly international journal, published by the American Society of Cinematographers, is now in its 99th year. The magazine’s editors were on-site at the festival, and several of its contributors moderated a series of six in-depth panel discussions at the Canon Creative Studio, discussing topics such as lens choice, documentary cinematography, and shooting cinematic VR.
The panels were streamed through Facebook Live via American Cinematographer’s feed, accessible to those who could not attend the Festival, giving professional and aspiring cinematographers alike the opportunity to engage with the panelists. American Cinematographer’s website, ascmag.com, also features a series of online interviews with Sundance cinematographers, along with additional articles exploring cinematography trends at the festival, all sponsored by Canon.
Photographer Michael Ori returned to shoot professional headshots of Creative Studio guests. Ori took his photographs with the Canon EOS 5D Mark IV camera. Canon provided guests with an 8” x 10” copy of their portrait, printed on-site with the Canon imagePROGRAF PRO-1000 Professional Inkjet Printer.
In the second year of Canon’s popular collaboration with IMDbPro, the essential resource for entertainment industry professionals, IMDbPro Members were able to instantly upload their newly snapped portraits to their profiles, which reach entertainment industry decision-makers and hundreds of millions of fans worldwide on IMDb, IMDbPro, and Amazon Video. The IMDbPro station was open January 19th-22nd, from 11am-5pm, and guests were also able to experience IMDbPro’s new iPhone app, which empowers members with a convenient way to search the profiles of more than 4 million people, access the latest industry news, get contact and representation details for more than 300,000 industry professionals, and tap through to call or email directly.
On Monday, January 22nd, Canon presented a workshop called “Backpack Filmmaking with the EOS C200,” featuring the versatile and cinematic EOS C200 camera. Canon’s Loren Simons and cinematographer Shana Hagan (Generation Wealth, Inventing Tomorrow, Lenny) led attendees through an experiential session that demonstrates you can shoot cinéma vérité and lit, sit-down interviews with only what you can fit in a backpack. The workshop allowed filmmakers to get better acquainted with the EOS C200 camera’s Cinema RAW Light workflow -- from capture through post.
MELVILLE, N.Y., January 19, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that Canon Inc., its parent company, has been named to FORTUNE Magazine’s “World’s Most Admired Companies” list for 2018, demonstrating its strong standing within the global business community. Called the “definitive report card on corporate reputations” by FORTUNE, Canon received positive marks for financial soundness, long-term investment value, social responsibility, global competitiveness and quality of products and services to earn this distinction, resulting in a rank of fourth in the Computer category.
“To be named as one of the ‘World’s Most Admired Companies’ is a true testament to Canon’s forward-thinking vision, solidifying the strength of our brand and speaking to our continued commitment to innovation,” said Christine Sedlack, senior director and general manager, Corporate Communications, Canon U.S.A., Inc. “Canon prides itself in developing leading-edge technology to help meet the needs of our customers while still staying true to our strong philosophy of corporate social responsibility. Receiving this honor is the result of the hard work and dedication of all Canon employees, as well as the devotion of the company’s loyal customers, for which we are incredibly grateful.”
Executive, directors and analysts from 680 companies in 29 countries around the world were asked to rate these companies based off of nine criteria categories: financial soundness, long-term investment value, people management, social responsibility, use of corporate assets, quality of management, quality of products/services, innovation and global competitiveness.
The Company Will Showcase Its Latest Digital Imaging Solutions for Professional Photographers and Feature Educational Presentations by Canon Explorers of Light
MELVILLE, N.Y., January 12, 2018 – Canon U.S.A. Inc., a leader in digital imaging solutions, is excited to announce that the company will launch a special pricing promotion for new and existing Canon Professional Service (CPS) members at the Imaging USA EXPO 2018 hosted by Professional Photographers of America (PPA). This exclusive promotion, offers 20 percent off new, renewed or upgraded CPS gold or platinum memberships for active PPA members. Imaging USA EXPO 2018 will take place through January 16th at theGaylord Opryland Resort & Convention Center in Nashville, TN.
“CPS members are among the most loyal and dedicated customers of Canon. Their passion, experience and knowledge are invaluable assets to the photo and video imaging community,” Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “Offering this special promotion to both new and existing CPS members is an exciting initiative for us. We want these photographers to continue to grow and succeed with Canon’s world-class service and support right alongside them.”
Beginning at Imaging USA and effective throughout 2018, active PPA members will have the opportunity to renew or upgrade their current CPS membership, while non-CPS members can open a new membership – both at a 20 percent discount off current prices. Attendees who sign up for a CPS membership at the show will also qualify for a free gift. PPA members who do not sign up at Imaging USA can call 1-844-58-CANON to also receive the 20 percent exclusive offer.
“PPA is always looking to provide our members with savings on their essential needs,” says Kristen Hartman, PPA’s Director of Member Value & Experience. “We are excited that Canon is offering this exclusive discount to our members and we look forward to working with Canon in the future.”
Canon Professional Services will also host the CPS Lounge where Gold, Platinum, Enterprise and Cinema CPS members can have their Canon equipment (up-to-two current Professional DSLR bodies or lenses) cleaned and checked. CPS members can also enter the CPS member photo contest for a chance to win a PIXMA PRO-10 printer. Restrictions apply. Stop by the lounge for more information.
At the booth, Canon will also showcase its latest digital imaging solutions for professional photographers, including its full line of cameras and lenses.
The Canon Imaging USA Live Stage in the booth will feature presentations from several Canon Explorers of Light (schedule subject to change without notice), including Lindsay Adler, Peter Hurley and Michele Celentano. For the complete speaking schedule, please click here.
Each day of the show, join Canon Live Learning for exciting Photo Walks. Participants will learn about portrait lighting with Speedlites, working with natural light and how to get the best results for nighttime portraits. Photo Walks are free and are available on a first come, first served basis. Each walk is limited to 25 Imaging USA attendees per walk. Pick your walk and register now: canon.us/imaging2018photowalks.
Follow Canon throughout the 2018 Imaging USA Expo @CanonUSApro. To see the full details of Canon’s presence at the Expo and details about the promotion, please visit: https://www.ppa.com/membership/
MELVILLE, N.Y., January 11, 2018 – Beginning the New Year with a celebration of teamwork and an appreciation for those who have contributed to the company’s continued success, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce new senior executive appointments and promotions, effective January 1, 2018. These personnel moves represent Canon’s commitment to elevating its own leaders and putting them in a position to succeed, both personally and professionally.
“Every year, it is a great honor of mine to announce the well-deserved promotions of some of our cherished Canon team members,” said Joe Adachi, chairman and chief executive officer, Canon U.S.A., Inc. “These individuals are truly representative of the valuable leadership and dedication that is prevalent in so many of our esteemed employees. Having shown a strong commitment to helping cement our company’s standing as an industry leader, I thank them for their continued service and wish them much success with their new responsibilities.”
Executive promotions for the New Year include:
Ross Held has been promoted from vice president and general manager to senior vice president and general manager, Imaging Technologies Communications Group, Canon U.S.A., Inc.
Richard Antaya has been promoted from senior director and general manager to vice president, Imaging Technologies Communications Group, Canon U.S.A., Inc.
Robert Poseno has been promoted from senior director and general manager to vice president, Imaging Technologies Communications Group, Canon U.S.A., Inc.
Peter Kowalczuk has been promoted from executive vice president and general manager to president of Canon Solutions America, a wholly owned subsidiary of Canon U.S.A.
In an event that flew under our radar when it occurred, Canon hosted a hackathon this past December called "Code Canon" where it invited developers to compete to create commercial solutions for its product lineup.
The winners, MochoPhoto, developed a realtime photo marketplace enhanced with artificial intelligence.
There's no word on whether or not this will become an ongoing annual or biennial event.
Company claims third most U.S. Patents, placing it ahead of fellow tech giants globally.
MELVILLE, N.Y., January 10, 2018 – As part of its mission to redefine the boundaries of innovation and expand the possibilities of imaging technology, Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that its parent company, Canon Inc., based in Tokyo, Japan, ranks third among U.S. patent holders in 2017.
According to patent results issued by IFI CLAIMS Patent Services, a leading producer of global patent databases, Canon was granted a total of 3,285 patents in 2017. This is the 32nd consecutive year that Canon Inc., has been ranked among the top five U.S. patent holders and for the 13th consecutive year, ranked first among Japanese companies for the number of U.S. patents granted. The patents granted demonstrate the company’s commitment to using a robust set of intellectual property rights to develop visionary consumer, business and medical solutions.
“Having landed once again among the top three patent holders, Canon’s longstanding and continued commitment to strategic research and development through continued innovation is evident,” said Seymour Liebman, executive vice president, chief administrative officer and general counsel, Canon U.S.A. Inc. “With 3,285 patents to our name, Canon is immensely proud of our strong standing among fellow tech giants as we continue to cement our role as a worldwide leader in imaging solutions in 2018 and beyond.”
In 2017, Canon U.S.A. imaging IP and technology innovation has earned Emmy recognition for its 4K cameras and lenses and opened up new research opportunities for wildlife habitats in the dark with its low light camera, the ME20. Ripples of Canon’s technological advancements were also felt in the production printing industry, where the company unveiled breakthrough new technology such as the Océ Colorado 1640 wide format printer, powered by Canon’s UVgel technology, which is the world’s first 64-inch roll-to-roll printer.
The patent news also comes on the heels of Canon’s innovation showcase at the 2018 Consumer Electronics Show (CES) where its “Visionaries Welcome” themed-booth featured previously-patented technologies integrations in manufacturing, retail, sports and entertainment and experiential marketing solutions.
Canon U.S.A., Inc., is excited to announce the launch of a CarePAK PLUS promotion just in time for the holidays. Now through January 6, 2018, 13 months free Canon CarePAK PLUS is included at no additional cost to customers who purchase select Canon cameras and lenses and register their product within 30 days. The list of eligible Canon products has been expanded to include the EOS 6D Mark II, EOS 80D, EOS 77D and the EF 85mm f/1.4L IS USM, giving even more Canon customers the opportunity to enjoy free accident protection.
All eligible Canon cameras and lenses include:
EOS-1D X Mark II Body
EOS 5D Mark IV Body
EOS 5D Mark III Body
EOS 5Ds Body
EOS 5DsR Body
EOS 6D Body
EOS 7D Mark II Body
EOS 6D Mark II Body
EOS 80D Body
EOS 77D Body
EF 16-35mm f/2.8L II USM
EF 16-35mm f/2.8L III USM
EF 17-40mm f/4L USM
EF 24-70mm f/2.8L II USM
EF 70-200mm f/2.8L IS II USM
EF 100-400mm f/4.5-5.6L IS II USM
EF 50mm f/1.2L USM
EF 85mm f/1.2L II USM
EF 85mm f/1.4L IS USM
EF 100mm f/2.8L Macro IS USM
CarePAK PLUS offers protection from accidental damage such as drops, spills, power surges, and more including normal wear and tear, beyond the standard warranty period. With a CarePAK PLUS, a damaged product will be repaired to good working condition or replaced with an equivalent product. Canon customers also enjoy service performed by Canon factory technicians using only genuine Canon parts, which no other service plan can offer.
B&H is an authorized Canon retailer and a highly recommended source for filling out your gear bag.
From Oct 29 2017 - Jan 6, 2018, purchase and register the products listed below and receive 13 months of accident protection from drops, spills & more! For further details, visit usa.canon.com/protection.
Canon U.S.A. Launches Bold New Expedited Service at PhotoPlus EXPO 2017
MELVILLE, N.Y., October 19, 2017 – Canon U.S.A., Inc., a leader in digital imaging solutions, continues its mission to deliver industry-leading speed and quality of service offered through Canon Professional Services (CPS), its award-winning service and support program for professional photographers. CPS Platinum members will now enjoy next-day service, with equipment serviced and shipped the business day after an estimate is approved. For repairs that will take longer, Canon will offer next-day loaner equipment. In addition, CPS Gold members' benefits will now be enhanced with two-day service turnaround.
“For professional photographers, sending equipment in for service can mean lost income while their gear is being repaired, and we are committed to do everything in our power to minimize their downtime,” noted Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “Canon has long been delivering fast, high-quality service and customer satisfaction, and this bold new level of performance sends a clear message to photographers that we remain dedicated to providing professional-level service and support.”
This next-day service will officially launch at PhotoPlus Expo 2017 in the Jacob K. Javits Convention Center in New York City, Oct. 26-28, 2017, where Canon U.S.A. is showcasing its latest in digital imaging products for photographers of all skill levels, in addition to hosting educational seminars from booth #121. At the Expo, Canon Professional Services will once again host its always-popular CPS Lounge where Platinum, Gold, and Cinema CPS members can have their Canon equipment (up-to-two current Professional DSLR bodies or lenses)2 cleaned and checked during Expo hours from Thursday, Oct. 26, through Saturday, Oct. 28, in Room 2D12.
In the Canon booth, attendees can observe factory-trained technicians performing Canon maintenance service, highlighting Canon’s commitment to providing world-class service and support for professionals. For more information on the Canon CPS program, including the new service times, please visit the CPS web page at: www.cps.usa.canon.com. For more information on Canon maintenance service, including a list of eligible products, visit usa.canon.com/maintenance.
Canon Products at the PhotoPlus EXPO
Also at the booth, will be the tradeshow debut of the brand-new Canon PowerShot G1 X Mark III, Canon’s first PowerShot Digital Camera to feature an APS-C CMOS Sensor and Canon’s revolutionary Dual-Pixel CMOS Auto Focus. As always, PhotoPlus Expo attendees will have the opportunity to touch and try Canon’s wide array of digital imaging solutions, including the recently announced EOS 6D Mark II DSLR Camera, EOS M100 Digital Camera and EF 85mm f/1.4L IS USM lens. The booth will also feature the full line of Canon EOS and PowerShot Digital Cameras, EF Lenses, imagePROGRAF PRO, PIXMA PRO, PIXMA and SELPHY printers and REALiS projectors.
Officially Licensed Merchandise from Canon
Canon will also showcase its line of “Canon Gear,” available for purchase to visitors of the Canon booth. This line will feature a collection of officially licensed Canon merchandise, including miniature Canon model cameras, Canon-branded thermal water bottles and backpacks, collectible photographer teddy bears and much more. The full line of Canon Gear is scheduled to be available for purchase on October 26 at shop.usa.canon.com.
Canon Education and Galleries at PhotoPlus EXPO
The main stage in the booth will feature presentations from several Canon Explorers of Light (schedule subject to change), including one of the newest members of the program, Barbara Davidson, who will make her debut as a Canon Explorer of Light at PhotoPlus Expo. For the complete speaking schedule, please see below.
Thursday, Oct. 26
Friday, Oct. 27
Saturday, Oct. 28
Peter Hurley - “The Need For Speed…Lights” (Live Shoot)
Joel Grimes - “Tilt-shift Portraits” (Live Shoot)
Michele Celentano - “Family Photos Start to Finish” (Live Shoot)
Barbara Davidson - “On Location in India with the Canon EOS M5” (Lecture)
Roberto Valenzuela - “Make it Speedy! Speedlite Techniques on The Go” (Live Shoot)
Rick Sammon - “Wildlife Photography with Canon EOS” (Lecture)
Stephen Johnson - “The Craft of Photograph” (Lecture)
Lindsay Adler - "Macro Fashion Art" (Live Shoot)
Barbara Davidson - “Covering Conflict and Tragedy” (Lecture)
George Lepp - “Creative Wildlife Portraits” (Live Shoot)
George Lepp - “Canon Macro and Techniques” (Live Shoot)
Peter Hurley - “Shabanging Lenses for Headshots” (Live Shoot)
Enjoy a taste of the Canon Live Learning experience with free 45-minute sessions on the show floor. The sessions will have something for everyone—including portraits, lighting, macro, action and more. Each session features hands-on training by a pro photographer, inspiring subjects to capture, sample gear to try, a free print and a tote full of Canon swag. Space is limited to eight students per session; register here.
The booth will also feature a curated gallery of photographs by Explorers of Light, showcasing the skill and talent that earned them a place in this elite program. Included is a special collection of images from a campaign for the Too Young to Wed organization with Canon Explorer of Light Stephanie Sinclair telling the true story of young women across the globe—many still children—who are forced into marriage.
Follow Canon throughout the PhotoPlus Expo show @CanonUSApro. To see the full details of Canon’s presence at PhotoPlus Expo, please visit: usa.canon.com/photoplus2017.
Company Welcomes Barbara Davidson and Terrell Lloyd into its Revered Program
MELVILLE, N.Y., October 18, 2017 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce the addition of photographers Barbara Davidson and Terrell Lloyd to its renowned Explorers of Light program. These new members add to the already impressive ranks of Canon's program, expanding its wide range of talented professionals that impact imaging culture and influence the way their audiences see the world. Both Barbara Davidson and Terrell Lloyd will be on hand at the Canon Booth (#121) at PhotoPlus Expo 2017, October 26-28 at the Jacob Javits Convention Center in New York City. In addition, Barbara will be a member of a keynote panel at the Expo on Thursday, Oct 26 and will be presenting at the Canon booth on both Thursday, October 26 and Saturday, October 28th. At the Canon booth, she will share her work and experience of shooting with the EOS M5 camera as well as capturing emotional images of conflicts and tragedies. For a full schedule of PhotoPlus Expo events in the Canon booth, please visit usa.canon.com/photoplus2017.
Barbara Davidson is a three-time Pulitzer Prize and Emmy-award winning photojournalist best known for her work on victims of gang abuse in Los Angeles. As a long-time photographer at the Los Angeles Times, Barbara spent much of the past decade photographing women and children trapped in a culture of poverty and guns. “I am excited to be a part of this great program and look forward to sharing my years of experience with Canon users all over the world,” said Davidson.
Terrell Lloyd is known for his experience shooting professional and college sports. He is currently employed by the San Francisco 49ers as their full-time lead team photographer and managing all of the organization’s photography services. Over the past 25 years, Lloyd has diversified his business by photographing a multitude of events. “Being an Explorer of Light gives me the opportunity to help educate and inspire the next generation of image creators,” said Lloyd.
"Canon’s Explorer of Light program has enabled us to connect with and showcase the works of many amazing professional photographers and we are so pleased to welcome Barbara Davidson and Terrell Lloyd into this exclusive family,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “It’s a privilege to have our Explorers of Light share their photographic passions and technical expertise with eager audiences of photo professionals, hobbyists, and enthusiasts to further inspire them to reach their creative potential."
Since the creation of the program in 1995, Canon's Explorers of Light have been leaders in their respective fields, and have garnered awards and accolades for their work. These individuals work with Canon extensively as representatives, ambassadors, educators, and role models for aspiring creative artists. They participate in workshops, seminars, gallery showings and personal appearances throughout the United States.
MELVILLE, N.Y., October 5, 2017 – Travel and photography enthusiasts alike are called to Albuquerque, New Mexico, October 7-15, 2017, to check off the world’s largest hot-air balloon festival from their bucket lists. For the third consecutive year, Canon U.S.A. Inc., a leader in digital imaging solutions, will serve as the official imaging company and presenting sponsor of the Albuquerque International Balloon Fiesta. Attendees are invited to visit the Canon tent, and indulge in Canon’s unique and exciting offerings, exclusive to the festival.
“The nearly 600 hot air balloons that ascend into the sky together every sunrise make the Albuquerque International Balloon Fiesta a sight to be captured, shared and remembered by all attendees,” said Eliott Peck, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A., Inc. “We hope guests sign up for our photo walks1, test and try our professional products2 and leave with a few jealousy-inducing photos to print, share and look back on fondly with loved ones.”
New to this year’s event, McGruff the Crime Dog, of the National Crime Prevention Council, will celebrate Crime Prevention Month in October by making a guest appearance at the Canon tent for meet and greets and photo ops October 12-14. McGruff will speak with visitors at the Canon tent promoting awareness around the safety risks of using counterfeit products. Canon who recently renewed its partnership with the National Crime Prevention Council—is proud to welcome an iconic symbol of crime prevention.
Located in the center of Main Street, the Canon tent will offer attendees the chance to bring their experience to life via its wide array of products. Canon imaging experts will be on hand to provide tips to help attendees capture photos and videos like never before. Offers available in the Canon tent include:
Free camera and lens loans2
Free camera and lens clean and checks3
Educational photo walks around the fiesta grounds1
Free souvenir photo with friends and family
Exclusive discounts with on-site camera, lens and printer purchases
For Albuquerque International Balloon Fiesta video highlights, hot air balloon photography tips from Canon Explorer of Light, Ken Sklute, gear recommendations, ticket information and more, please visit here.
About Albuquerque International Balloon Fiesta
The Albuquerque International Balloon Fiesta is an annual festival of hot air balloons that takes place every October in Albuquerque, New Mexico, USA. It is the largest gathering of balloons and balloonists in the world. For details on events, schedule, entertainment and photographs visit our website www.balloonfiesta.com and follow us on Twitter @BalloonFiesta and Facebook.
1 Limited photo walk slots; available on a first-come, first-serve basis. There will be a walk every morning and evening from October 7 to October 13. The morning walk will meet at the Canon tent at 5:30 a.m. and the evening walk will meet in the same location at 5:00 p.m. The walks will last approximately 90 minutes. The Canon team will spend time familiarizing attendees with their cameras and teaching creative photography options using different camera features and photographic techniques. Attendees are welcome to bring their own camera or to borrow one from the Canon loaner program. Group sizes are limited, so sign up in advance at the “Ask the Expert Bar.”
2 Restrictions apply. Limited loan quantities available on a first-come, first-serve basis. Visit the Canon Tent for full terms and conditions.
3 Free camera and lens clean and checks will be held at a separate entrance on the side of the Canon tent. Please speak to a Canon representative in the Main Street location for details.
Canon Will Continue to Engage and Educate Visitors at One of the World’s Most Photographed Events Through 2020
MELVILLE, N.Y., September 21, 2017 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce a renewal of its partnership with world-renowned event, the Albuquerque International Balloon Fiesta, taking its role as presenting sponsor of the event through 2020. This renewed sponsorship marks Canon’s commitment to the Albuquerque community, an area where Canon calls home to one of the two U.S. support centers that service the Company’s customers. To mark this momentous three-year sponsorship renewal, Canon has and will continue to sponsor the opening Mass Ascension and closing Night Magic™ Glow events.
"It’s been a true honor to serve as the presenting sponsor of the Albuquerque International Balloon Fiesta since 2015,” said Eliott Peck, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A., Inc. "It is a place to let your imagination run wild and is truly awe-inspiring as colorful balloons fill the sky – making it the ideal setting for photographers and videographers to capture spectacular images.”
As one of the most photographed events in the world, the balloon fiesta offers many photo opportunities to create memories of a lifetime. This year’s 46th annual event will take place Oct. 7-15, 2017 in Albuquerque, New Mexico, featuring over 500 hot air and gas balloons, of which the Fiesta anticipates almost 100 of those to be special shaped balloons.
"We are thrilled to continue our partnership with Canon as the Fiesta’s Presenting Sponsor for the next three years,” said Balloon Fiesta board president, Mike Rice. “This event is a crux of the Albuquerque community and Canon’s support over the years has helped our guests create lasting memories.”
With this renewal, Canon will continue to host hands-on activities, allowing attendees to try its wide array of products to bring their experience to life. Attendees will have the opportunity to borrow the latest Canon equipment* from the Main Street booth where they can also sign up for photo walks and use Canon’s interactive photo booth. Canon imaging experts will also be on site to provide educational experiences to help attendees capture once-in-a- lifetime photos and videos.
MELVILLE, N.Y., September 5, 2017 – With massive flooding, thousands left homeless and communities in need of medical supplies, Canon U.S.A. Inc., a leader in digital imaging solutions, today announced it will be making a donation of $100,000 to Americares to be used toward the relief efforts from Hurricane Harvey.
“On behalf of all employees at Canon U.S.A., we extend our heartfelt thoughts and prayers to our customers, partners and all the people in the communities affected by Hurricane Harvey,” said Joe Adachi, chairman and CEO, Canon U.S.A. Inc. “May you have strength, peace and hope during this difficult time.”
Americares is a health-focused relief and development organization that responds to people affected by poverty or disaster with life-changing health programs, medicine and medical supplies. The organization responds to an average of 30 natural disasters and humanitarian crises worldwide each year, establishes long-term recovery projects and brings disaster preparedness programs to vulnerable communities. Americares has a long history of responding to severe storms in the United States including Hurricane Ike in 2008 and Hurricane Katrina in 2005.
CarePAK PLUS Now Includes Image Recovery For All Consumer-Level Canon Printers with a Memory Card Slot
MELVILLE, N.Y., August 24, 2017 – To provide that extra layer of security consumers are looking for when capturing or printing life’s treasured moments, Canon U.S.A. Inc., a leader in digital imaging solutions, announced that the Canon CarePAK PLUS accidental damage protection plan will now include Image Recovery for all consumer-level Canon printers with a memory card slot. Already included with CarePAK PLUS for Canon cameras and camcorders, Image Recovery is designed to help retrieve lost or corrupted images or video files that might otherwise be gone forever.
Image Recovery is a newly added benefit of the Canon CarePAK PLUS plan, which also offers protection for hardware from accidental damage such as drops, spills, power surges and more. Additionally, CarePAK PLUS covers normal product wear and tear beyond the standard warranty period. With Canon CarePAK PLUS, a damaged product will be repaired, or replaced with an equivalent product.
“Canon U.S.A. is committed to providing the robust support for a worry-free ownership experience. We want our customers to know that we are here for them by providing extensive solutions – even for the unexpected,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “The newly expanded Canon CarePAK PLUS coverage gives our customers even more reason to feel confident in choosing Canon.”
With Canon CarePAK PLUS, customers will enjoy service provided exclusively by Canon, which no other full-coverage service plan for Canon consumer-level cameras, camcorders or printers can offer. Coverage includes genuine Canon factory service using genuine Canon parts, rapid repair processing, and 100 percent U.S.-based tech support that is never outsourced.
The additional value Canon CarePAK PLUS gives customers peace of mind, thus allowing them to focus on enjoying their Canon product with confidence. For additional details about Canon CarePAK PLUS, please visit: usa.canon.com/carepak-plus
MELVILLE, N.Y., August 2, 2017 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to congratulate the team behind the National Geographic’s live television special “Earth Live”. The two-hour broadcast featured a live-production first, by using Canon’s ME20F-SH Multi-Purpose Camera along with a variety of Canon lenses, including the CINE-SERVO 50-1000mm T5.0-8.9 EF to show television viewers live images of illusive nocturnal wildlife from around the world at night, in color, without using artificial lighting. Hosted by award-winning actress Jane Lynch and award-winning television personality Phil Keoghan, the unprecedented two-hour event gave viewers an unfiltered, real-time broadcast feed to see Earth’s wildlife in various natural habitats with the use of 51 cameras shooting simultaneously in 25 different locations across six continents. The show premiered on National Geographic, Nat Geo WILD and Nat Geo MUNDO on Sunday, July 9, and aired in 171 countries and 45 languages.
Working closely with National Geographic, executive producer Al Berman’s idea for “Earth Live” involved several locations that were in total darkness during the live production and those dark locations would either require lights that would disturb wildlife, or the use of infrared or thermal cameras, which didn’t suit Berman’s idea. It wasn’t until 2015 when Canon debuted the ME20F-SH Multi-Purpose Camera that Berman saw the opportunity to broadcast undisturbed nocturnal wildlife in color. The announcement of this revolutionary four million ISO, full-frame sensor camera that can shoot full-color video in extreme low-light conditions, immediately caught the attention of Berman, who approached Canon U.S.A. with his idea. The Company’s technical support team worked closely with Berman and his crew to provide and test equipment to help bring this concept to life.
New Professional Service & Support Center in Burbank, Calif., Becomes Dedicated Location for Studios, Post-Production Facilities, Suppliers and Professional Organizations
MELVILLE, N.Y., July 13, 2017 – Continuing its support of professional clients in the filmmaking and still imaging communities, Canon today officially opened its doors to its newest Professional Technology & Support Center in Burbank, Calif. Evolving from what began at Canon’s original Hollywood facility, the new state-of-the-art Canon Burbank facility provides these customers with enhanced technical environments and accessible service and support.
Canon Burbank is poised to support Canon’s clients’ productivity through a dynamic mix of product evaluation and testing, product & workflow training, industry events and expedited repairs. Every aspect of the new facility's design and operation was made in consideration of improving customers' experience with Canon products from input to output, and in improving access to the highly trained Canon service and support team. Facility highlights include:
Enhanced on-site repair capabilities
Industry standard 4K projection and DI capabilities
Workflow Lab for software training and NLE workflows
Image lab for in-depth camera & lens testing, demonstration and troubleshooting
Fully equipped multipurpose room for training, events, demonstration and shooting
Immersive product showroom
“Since our 2011 launch of Cinema EOS, Canon has been steadfastly committed to exceeding the high expectations of our professional clients in the production community,” said Eliott Peck, executive vice president and general manager of the Imaging Technologies & Communications Group, Canon U.S.A., Inc. “Our new Burbank location represents the culmination of our commitment to listen to our clients, understand their needs and provide them with what they need to bring their artistic and passion projects to life. As Canon continues on its journey to support the production community and evolve with changes in this industry, our mission is now clearer than ever, to be a resource and a beacon for industry professionals.”
At Canon Burbank, customers may now take advantage of walk-in service Monday through Friday, with plenty of convenient parking. The location will feature a steady calendar of educational offerings from top professionals on the latest equipment and filmmaking techniques, the ability to color correct and screen content, and a lab for testing Canon cameras and lenses. The facility's multipurpose room is also configurable for industry gatherings and special events.
The new Burbank location is yet another extension of Canon Professional Services’ (CPS) powerful support network for the region’s professional photographers, filmmakers, and videographers. CPS members are invited to visit Canon Burbank for all of their service needs, Canon Live Learning sessions, and professional training tailored to their needs.
Two New Videos, “See Beyond Darkness” and “See the Light” Highlight Rare Biofluorescent Turtles, Bioluminescent Creatures Under the Sea, the Aurora Borealis and More
MELVILLE, N.Y., June 5, 2017 – Expanding viewers’ horizons through technology, Canon U.S.A., a leader in digital imaging solutions, is pushing its creative boundaries with two new “Canon See Impossible” videos that celebrate Canon’s commitment to making the seemingly impossible possible. Available for viewing now on the Canon U.S.A.website, these two new videos – “See Beyond Darkness” and “See the Light” – showcase the capabilities of Canon imaging technology which enables researchers, professional photographers, cinematographers and enthusiasts to shoot impactful clear and crisp imagery, even when masked in darkness due to extremely low-light conditions.
In “See Beyond Darkness,” the impossible assignment for Director of Photography Andy Casagrande was to record images of a rare biofluorescent turtle found only in the remote, unspoiled reefs of the Solomon Islands. The low-light capabilities of Canon’s ME20F-SH Multipurpose Camera and EOS-1D X DSLR camera enabled researchers to capture vivid images without disturbing the natural environment.
“To have Canon step in and facilitate an expedition like “See Beyond Darkness” is incredible. It’s the perfect marriage of cinema and science,” said Casagrande. “When you pair those two together, the opportunities are endless. You can inspire the world to care about the planet.”
“This technology allows us to see things that are beyond human perception. We’re seeing creatures and coral and turtles that we never knew existed,” said Klaus Obermeyer, Director of “See Beyond Darkness.” “We always knew the underwater world is something mysterious, but when you’re taking a camera in that can see in the dark, it’s truly, truly a rare opportunity.”
In “See the Light,” Canon’s technology captured the beauty of bioluminescent creatures under the sea, the grandeur of the extremely difficult-to-photograph Aurora Borealis (Northern Lights), and the wonder of the earth from far above it.
Each video cinematically illustrates Canon’s dedication to developing leading-edge technology that can provide creative thinkers the tools needed to teach, show, and capture for the world some of its most unexplored locations. The technology used by Canon to create these videos takes viewers to seemingly impossible dark places that were previously beyond what the human eye could see and technology could perceive. Specifically, the remarkable advancement in low-light technology found in the Canon ME20F-SH Multi-Purpose camera plays a feature role in the two new videos. Furthermore, Canon’s EOS C300 Mark II, ME20F-SH, and EOS C500 were used to capture all of the imagery in “See The Light.”
“Canon is proud to create products and technologies that support its customers in pushing the limits of what’s possible,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “It is our responsibility to our customers and our planet to look beyond today and imagine a better tomorrow.”
MELVILLE, N.Y., May 15, 2017 – Former Major League All-Star and New York Yankee, Mark Teixeira, swings back into action with Canon U.S.A., Inc., a leader in digital imaging solutions, in support of the Canon Little LeaguePhotoContest powered by PIXMA printers. This partnership means Teixeira will be on hand at the Little League Baseball World Series in South Williamsport, PA, on August 27 to meet the winners and unveil the winning photos.
“As a former MLB player, there are countless photos of me playing professionally, but as a father, I now appreciate the importance of capturing the early years – there’s nothing like that first Little League photo of your child,” said Teixeira. “I’m very excited to partner with Canon this year because I understand the power of printed images that can be shared of life’s most exciting moments for years to come.”
Fans are encouraged to make the season last a lifetime by submitting their favorite photos to the Canon Little League Photo Contest. By visiting www.littleleague.org/canonphotocontest and submitting photos through June 30, 2017 fans will have the chance to win one of three grand prizes (one for each theme) including a trip to join Mark in South Williamsport, PA and see their winning photos on display for up to one year in the World of Little League Museum in the Richard “Hank” Bauer, Jr. Little League Photography Exhibit in the World Series Gallery presented by Easton Foundations. “Canon is proud to partner with the Little League World Series and team up with generations of families hoping to capture the moment where their little leaguer’s hard work and character is put on display,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “Canon PIXMA Printers continue to support those looking to make these memorable action-packed moments sharable for generations to come.”
The Canon Little League Photo Contest powered by PIXMA Printers focuses on three themes:
Stepping Up To The Plate—an in-action game shot
Fandemonium—a photo that showcases fandom
Team Spirit—a photo that showcases team spirit
All images should capture the spirit of what it is like to be a baseball fan. Entries will be judged on the use of the theme (50 percent) and on the quality of the image (25 percent) and overall impression (25 percent).
“The Canon Little League Photo Contest serves as a celebration of treasured Little League memories each year,” said Liz DiLullo Brown, Little League’s vice president, marketing & Communications. “Those special moments, captured and cemented in time through photographs, help us to remember how treasured the Little League program is by families around the world.”
MELVILLE, N.Y., March 29, 2017 – Canon U.S.A. Inc., a leader in digital imaging solutions, announced today that its parent company, Canon Inc., announced that the Company’s interchangeable-lens digital cameras have maintained the No. 1 share of the global market for 14 consecutive years from 2003 to 2016*.
Canon Inc., which develops the key components featured in its interchangeable-lens cameras—CMOS image sensors, image processors and interchangeable lenses — employs these cutting-edge technologies across its entire product lineup, from entry-level models that achieve high-image quality with easy operation to professional-use flagship cameras, effectively responding to the needs of a wide range of users.
In 2003, the dawn of digital SLR cameras, Canon introduced its breakthrough EOS Digital Rebel. This groundbreaking camera, which was competitively priced and featured a compact, lightweight design, captured the top share of the global market and set the stage for growth in the digital SLR market. Since that time, Canon has continued to launch a range of epoch-making products, including the professional-model EOS-1D series and the EOS 5D series which paved the way for digital SLR video recording.
During 2016, Canon introduced an impressive lineup of interchangeable-lens camera products that supported the Company’s achievement of a 14th consecutive year at the top of the global market. In March, the Company released the EOS 80D for advanced-amateur users, which features excellent still image quality and superb operability when shooting video. Then in April, the Company released its flagship model, the EOS-1D X Mark II, ideal for sport photography thanks to its 14 frame-per-second continuous shooting capability. The EOS 5D Mark IV, capable of 4K video, was then released in September. Additionally, the Company’s interchangeable-lens camera lineup expanded with the introduction of the high-end EOS M5 compact-system camera in November.
Canon will continue to respond to the needs of its wide range of customers by further bolstering its lineup in 2017. Already this year, the Company launched three new interchangeable-lens cameras equipped with the highly accurate autofocus technology, Dual Pixel CMOS AF – the EOS M6 compact-system camera, the EOS 77D and EOS Rebel T7i.
MELVILLE, N.Y., March 10, 2017 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to congratulate O.J.: Made in America, ESPN Films’ five-part documentary directed by Ezra Edelman and shot by Nick Higgins on winning the 2017 Academy Award for Best Documentary Feature. The film blends archival video with new footage captured primarily with the Canon EOS C300 Digital Cinema Camera.
Cinematographer Nick Higgins chose the EOS C300 camera for O.J.: Made in America because of the small form factor and ability to capture long takes without stopping. Higgins said, “The EOS C300 was the best camera to shoot this documentary. I really appreciate the small form factor, and was able to roll for hours and hours with just two 64 GB cards and AC power.”
The ability to shoot for long periods of time with limited interruption was crucial. “Interviews for this film lasted at least three hours and were typically around five or six hours long; our longest was eight hours long,” Higgins explained. “The topic of conversation was always intense, and the flow would have been completely thrown off if I had to interrupt for the camera. That’s why the EOS C300 was so important to this project.”
In terms of lenses, Higgins’ relied on the Canon EF 50mm f/1.2L USM lens. “I shot the vast majority on the 50mm at an f2,” Higgins said. “That way, I could make the background abstract without fearing that the subject would go in and out of focus as they breathed.”
“When our skilled engineers develop cameras and lenses, it is our greatest hope that they end up in the hands of filmmakers like Nick Higgins and the team behind O.J.: Made in America,” said Yuichi Ishizuka, President and COO, Canon U.S.A., Inc. “We extend our congratulations on the Oscar win, from everyone at Canon.”
Canon U.S.A., Inc., is excited to announce the addition of Data Recovery to Canon CarePAK PLUS! The cost-effective and easy-to-use CarePAK PLUS accidental coverage plan provides up to four years of service and support from the date of purchase for Canon products including cameras, binoculars, camcorders, printers, and projectors.
Now, with every purchase of a CarePAK PLUS plan for cameras and camcorders that utilize a removable memory card, Data Recovery is also included – designed to retrieve irreplaceable images or videos otherwise lost or corrupted. And, as always, all CarePAK PLUS plans offer protection from accidental damage as well as additional hardware coverage for excessive wear and tear.
The addition of Data Recovery to CarePAK PLUS provides Canon customers with a unique coverage plan not available from other providers. With CarePAK PLUS, Canon customers also enjoy service performed by Canon factory technicians using only genuine Canon parts, which no other service plan can offer.
The additional value of Canon CarePAK PLUS provides peace of mind, so life can go right on being picture-perfect. You can find additional details about Canon CarePAK PLUS here.
MELVILLE, N.Y., February 7, 2017 – On February 5th, top sports photographers from across the country gathered in Houston to cover the Big Game between the teams from New England and Atlanta. With an estimated 75 percent* of the photographers in the Houston stadium using Canon EOS DSLR cameras and EF lenses, Canon’s iconic white lenses filled the sidelines from the opening kickoff to the final whistle. In addition to the EOS DSLR cameras and EF lenses on the sidelines, Canon’s line of HD broadcast lenses were also used extensively to help deliver the game to more than 110 million television viewers.
“It’s an honor to see yet another major sporting event where the country’s most talented and acclaimed sports photographers captured exciting moments with Canon equipment. These images will be seen by millions of people around the world and will forever be etched in sports history. We understand there are many equipment options for professional photographers and Canon is honored to serve these professionals and provide assurances that both our products and support live up to the requirements and expectations of our devoted customers,” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc.
A full complement of friendly and knowledgeable staff from the Canon Professional Services (CPS) team, a fixture at major sporting events throughout the year, were on site at the stadium for most of the week leading up to game day providing comprehensive equipment maintenance, extensive equipment loans and expert technical support to the major photo agencies and individual professional (or media) photographers covering the game.
For veteran sports photographer and Canon Explorer of Light Damian Strohmeyer, this was his 30th time covering the big game as a professional, and he was well stocked with Canon cameras and lenses. "Leading up to the game, I always make sure to meet with the Canon Professional Services team to run through my settings and firmware, and ensure that my gear is as ready for the big game as the players are," Strohmeyer said. "During the game, there's so much action that you can't be worried about how your equipment will perform. Depending on where the play is, I need to stay prepared for anything that may happen, with no time to switch lenses. For this reason, I used three EOS-1D X Mark II cameras, equipped with EF 400mm f/2.8L IS II USM, EF 70-200mm f/2.8L IS II USM, and EF 24-70mm f/2.8L II USM lenses. After the game, I switched to an EF 16-35mm f/4L IS USM wide angle lens for post-game reaction shots. Everything performed fabulously, and my images came out looking great!"
Canon Professional Services will be proudly attending to professional photographers at over 30 events this year including major sporting, auto racing, Hollywood, and political events throughout the year.
* Based on Canon U.S.A., Inc., survey and data, as of February 6, 2017.
Samples comprised of six photographs from Canon Explorers of Light printed on new Canon Photo and Fine Art media
MELVILLE, N.Y., January 26, 2017 – Demonstrating the quality of its large-format output, Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that customers will have the opportunity to receive fine art and photo media samples printed on imagePROGRAF PRO Series large-format printers with images taken by Canon’s Explorers of Light. With an opportunity to view finished output firsthand, those interested will be able to see with their own eyes the gallery quality of images printed on the PRO Series using its 11-color plus Chroma Optimizer ink system on six different media types.
By visiting www.usa.canon.com/imagePROGRAFprintsample, those interested can request samples printed on the imagePROGRAF PRO-1000, imagePROGRAF PRO-2000 and imagePROGRAF PRO-4000 devices using the following Canon media types: Photo Paper Pro Premium Matte, Premium Fine Art Bright White, Premium Fine Art Smooth, Premium Polished Rag, Photo Paper Pro Premium Platinum and Photo Paper Pro Luster. In addition to displaying the quality of Canon’s large-format output, this program is designed to help consumers make a more educated decision when shopping for printers and media types.
Canon’s Explorers of Light program is comprised of influential photographers and cinematographers from across the globe, each who focuses on their own creative specialty. Appearing at seminars, gallery showings and special events throughout the United States, the Explorers of Light share their photography and technical expertise with audiences of photo professionals, hobbyists, and enthusiasts. Customers who request samples will receive photographs shot using Canon EOS DSLR cameras from the following Explorers of Light: Michele Celentano, Darrell Gulin, Adam Jones, George Lepp, Ken Sklute and Jennifer Wu.
MELVILLE, N.Y., January 23, 2017 – Demonstrating the high quality of its capture-to-print solution, Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that it will be in attendance for the 18th Annual West Coast Art and Frame Expo and National Conference, held at the Paris Hotel & Casino in Las Vegas, Nevada from Monday, January 23rd to Wednesday, January 25th. Attendees visiting the Canon booth (#625) will have the opportunity to interact with the Company’s input-to-output solution, including the imagePROGRAF PRO-1000 and imagePROGRAF PRO-2000 printers, as well as an array of Canon cameras and lenses, with technical representatives available to provide a hands-on experience. In the booth, Canon representatives will be on-hand to educate photographers on how to get the most out of their camera and printer. Finished framed photography will be exhibited in the booth, demonstrating the quality of Canon’s capture-to-print solution.
Guests are invited to attend the “Fine Art Success with Canon” class, at no additional charge, on Monday, January 23rd from 9:00 AM to 11:00 AM, hosted by Canon U.S.A. Attendees will be walked through the process of digitizing artwork and printing captured images to both help improve their own skills and possibly expand their business offerings. The class will review technical aspects integral to the workflow of camera set-up to image capture and then techniques for color correction. In addition to the class, Canon representatives will be on-site in the booth to help provide hands-on assistance to booth visitors on the process of capture-to-print.
MELVILLE, N.Y., December 15, 2016 – Proof that good things do come in small packages, Canon U.S.A., Inc., a leader in digital imaging solutions, announced today four new PIXMA TS-series Wireless1 Inkjet All-In-One (AIO) printers. The PIXMA TS5020, PIXMA TS6020, PIXMA TS8020 and PIXMA TS9020 Wireless Inkjet All-In-One Printers are more compact than their predecessors, but pack a big, high-quality punch for users. Perfect for tech savvy gadget lovers, creative crafters, passionate image makers, family projects and household printing needs; these small, sleek and sophisticated printers can fit in with any home décor.
“Canon U.S.A. is excited to bring a new series of PIXMA printers into families’ lives, helping to make their day to day more productive than ever” said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. “By decreasing the size, but increasing efficiencies and delivering crisp and clear results, we’ve made the printers in this series must-haves for every home.”
While these printers preserve what is valued from the previous series of PIXMA All-In-One printers, the new models are easy-to-use and cost-effective delivering print reliability and high-quality images. Additional new and exciting features make these printers:
The new user interface (UI) includes a large, simplistic touch LCD screen making it easy to read and select functions such as copy, scan or print.
PIXMA TS9020 Wireless Inkjet All-In-One Printer – 5 inch screen with touch panel and on-screen buttons
PIXMA TS8020 Wireless Inkjet All-In-One Printer – 4.3 inch screen with touch panel and on-screen buttons
PIXMA TS6020 Wireless Inkjet All-In-One Printer – 3 inch screen with touch panel and off-screen buttons
PIXMA TS5020 Wireless Inkjet All-In-One Printer – 3 inch screen with off-screen directional pad and start/stop buttons
The size of each new PIXMA model has been minimized, making the printer easy to store and take up less space on a desk.
Each new PIXMA model in this series will be ready to print six seconds after it is turned on and the command is sent over from your laptop, smartphone or tablet. This is half the time than on select previous models.
Wireless printing means you don’t have to plug in to print. Each printer in this series features cloud printing capabilities through a compatible smartphone or tablet device, so PIXMA owners can print using the Canon PIXMA Cloud Link from virtually anywhere to link with various cloud services they use to print photos and documents. Further adding to the overall wireless capabilities of the PIXMA line of printers is Google Cloud Print, which allows users to send Gmail messages, file attachments and select Google Docs to the printer from any compatible devices.
After scanning a document or photo, the PIXMA TS9020, TS8020, TS6020, and TS5020 printers will show a reminder on the LCD screen to take the document with you to avoid misplacing important information.
The PIXMA TS9020 and TS8020 models are also able to print directly through NFC via Android devices further adding to the overall ease of use of these machines.
Helps foster your creativity!
Through the LCD screen, the PIXMA TS9020 printer allows users to enhance their images with creative filters including options such as Monochrome, Antique, Sepia and Cinema Style. The PIXMA TS5020 Wireless Inkjet All-In-One Printer, PIXMA TS6020 Wireless Inkjet All-In-One Printer and PIXMA TS8020 Wireless Inkjet All-In-One Printer can utilize the same creative filters through the free Easy Photo Print+ web based software.
Through PIXMA Cloud Link on the Canon PRINT app and the LCD screen on select models, Canon users can de-stress with a creative release by printing from over one hundred and twenty coloring pages available.
All of the printers are compatible with the new 5 inch by 5 inch paper option available today which is ideal for square prints and printing images from Instagram.
Along with the coloring pages available through PIXMA Cloud Link on the Canon PRINT app3, all Canon PIXMA wireless inkjet printers come with My Image Garden software. My Image Garden offers a variety of features designed to inspire and enhance creativity while empowering the sharing of images.
The PIXMA TS5020 Wireless Inkjet All-In-One Printer is $99.99 MSRP and the PIXMA TS6020 Wireless Inkjet All-In-One Printer is $149.99 MSRP. Both are available in black, white and gray. The PIXMA TS8020 Wireless Inkjet All-In-One Printer is $179.99 MSRP and is available in black, white, red, and brown and the PIXMA TS9020 Wireless Inkjet All-In-One Printer is $199.99 MSRP and is offered in two-tone red/black and white/black.
Canon U.S.A. Releases Survey Results Confirming Consumer Perceptions of Faster Service Times and Higher Tech Support Satisfaction Over Major Competitor
MELVILLE, N.Y., December 5, 2016 – Canon U.S.A., a leader in digital imaging solutions, announced today the findings from a nationwide third-party blind survey that compared customer perceptions concerning the speed of service and quality of tech support offered by Canon and Nikon. The survey was conducted among photographers (primarily professional, semi-professional, and advanced amateur) in November 2016 and found that customers perceive Canon’s service times to be faster than Nikon’s and that customer satisfaction with tech support is higher for Canon than it is for Nikon.
“Our customers need service they can count on,” said Yuichi Ishizuka, President and COO, Canon U.S.A., Inc. “We are very proud of our achievements in delivering world-class service and support. By making customer service an integral part of our business model, we are positioned to meet and exceed the changing needs and expectations of our customers.”
Key Survey Findings
Ultra-Fast Service: 76.9 percent of Canon customers who have had a service experience in the last 18 months indicated that the speed of their service was either ultra-fast or fast compared to 64.7 percent for Nikon.
Support Matters: 90.4 percent of Canon customers indicated that they were completely satisfied or satisfied with the technical support they received, as compared to 73.7 percent of Nikon's customers.
Canon has made significant investments in service and support programs and operations, starting with the opening of their first call center in Chesapeake, VA in 1995. The Company prides itself on providing 100 percent in-house U.S. technical support. When it comes to call center operations, keeping all tech support calls in-house allows the Company to tightly control the quality and depth of the tech support provided. Canon maintains full control of its customers’ repair transactions, unlike other industry players that may rely on local third-party service providers to augment their service processing. This is a key differentiator for Canon and is one of the factors that allows the brand to control quick turn-around times and quality service.
About the Ultra-Fast Canon Service & Support Team
Support Across the Country: Canon’s Service & Support Network spans from the East to the West Coast (reaching as far as Honolulu, HI) with 10 locations totaling more than 300,000 square feet of space devoted to serving customers. Canon has two call center locations – in Virginia and New Mexico – which boast an average wait time of only 78 seconds to talk to a live tech support representative. There are also three locations in key metropolitan areas that specifically cater to professional customers, in addition to four factory service locations that serve all customers. Canon also has a Customer Care Center, which offers a service drop-off point at its corporate headquarters located in Melville, NY. In the spring of 2017, the Canon Hollywood Professional Technology & Support Center will relocate to Burbank, CA. In this new location, Canon service and support will be enhanced even further to assist the growing number of professional filmmakers and broadcast production clients in Southern California.
It’s More Than Just Support: The Canon Experience Center located in Costa Mesa, CA, not only offers service, but is also home to Live Learning workshops and seminars that provide opportunities to learn the latest photography, video, and printing techniques. Additionally, both the Costa Mesa and Lyndhurst, NJ, locations house product showrooms where customers can explore the latest Canon products.
100 Percent U.S.-Based Team: Canon provides 100 percent U.S.-based tech support that is completely in-house staffed with over 600 “all Canon” employees. Canon’s combined nationwide service and support network is comprised of over 1,100 expert service and support team members who maintain full control of service quality and speed of repair transactions.
In addition to announcing the results of this survey, Canon has also launched a new digital advertising campaign that highlights the Company’s knowledgeable tech support staff and efficient service times that average 2.82 days (1.59 days for Canon Professional Services (CPS) Platinum members)1.
About the Survey
A blind survey was conducted between the dates of November 17-22, 2016, resulting in over 2,300 responses from photographers, primarily professional, semi-professional and advanced amateurs. The methodology and results were validated by a third-party expert, Dr. William Bleuel, Ph.D.