In a world where Canon has a strong foothold in the consumer imaging (camera) and office imaging (printer) markets, Canon has decided to create a product that fills a niche where the two markets converge. Meet the hdAlbum.
Our first reactions when reading the press release – "Where are they going with this?" and "I'm not too sure about that printer name."
So, what do you think about this announcement from Canon? Where do you think they're going with this? Do you think the printer could be better named?
Let us know in the comments
From Canon: Customizable Photo Books Printed on Canon DreamLabo 5000 Offer Vivid Colors and High-Detail Imagery MELVILLE, N.Y., January 6, 2015
- Dedicated to preserving memories, Canon U.S.A., Inc., a leader in digital imaging solutions, today announced hdAlbum, a new premium and professional lay-flat photo album service that allows professional photographers and consumers to create customizable photo albums. Printed exclusively on the Canon DreamLabo 5000, hdAlbum enables users to share memories from special events, vacations and life's special moments with family and friends in a memorable keepsake.
"Canon is committed to providing individualized experiences to our customers through the use of our high-quality technology and service," said Junichi Yoshitake, senior vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. "The new hdAlbum service is a user-friendly platform that will allow customers to capture and share their memories and experiences with their loved ones for years to come."
After downloading the free hdAlbum creation software on their computer, users have the ability to layout each photo with ease by using the auto-arrange feature or custom-design option. The pages are then printed on the DreamLabo 5000, Canon's inkjet production photo printer that uses FINE high-density printhead technology. To achieve high-quality images and help users' favorite memories come to life, the device prints with seven dye-based inks at up to 2,400 dots per inch to provide a wider spectrum of colors, sharp details and photo-realistic production.
Unique Photo, one of the largest privately owned photographic supply distributors in the world is the first retailer to offer hdAlbums to its customers.
"Offering an hdAlbum has allowed us to expand our product line to offer premium photo albums at reasonable prices," said Matt Sweetwood, president, Unique Photo. "The high-quality and craftsmanship of an hdAlbum is impressive. Our customers claim they have never seen a photo book this good."
There are five album sizes available, including portrait, eight inches by 11-inches; landscape, 11-inches by eight inches; and square, eight inches by eight inches, 10-inches by 10-inches, and 12-inches by 12-inches. With paper selections of Premium Canon Luster or Glossy inkjet media, all albums utilize a post printing hinge-style binding process and can include up-to-100 pages. To enable full customization, users have a diverse selection of backgrounds, layouts, and templates to make the album a one-of-a-kind piece.
Post Date: 1/6/2015 9:36:59 AM CT Posted By: Sean
From Adorama: New wireless speedlight flash units with all the benefits of an external battery pack are available in full manual, Canon TTL and Nikon TTL models, along with the Zoom Li-on Flash Commander Transmitter and Receiver Set, and other accessories New York, NY – January 6, 2015
– Adorama, one of the world’s largest photography, video, imaging and electronics retailers, has expanded the Flashpoint lighting line once again with the launch of Zoom Li-on, a collection of on- and off-camera flash products with internal lithium ion batteries, providing all the benefits of an external battery pack. The Li-on line offers a range of high-power flash units and lighting accessories in easily transportable packages. Products include the Zoom Li-on speedlight Flash (available in manual, Canon TTL and Nikon TTL models), and the Zoom Li-on Flash Commander Transmitter and Receiver Set, all directed at bringing the best flash options to the studio or on location in an affordable package. Zoom Li-on Flash (Available in Manual, Canon TTL and Nikon TTL Models)
The Zoom Li-on speedlight flash is a miniature powerhouse that runs off an internal lithium ion battery. It is no bigger than a traditional speedlight, delivering all the benefits of an external battery pack without the messy cables. It has a full power recycle time of less than 1.5 seconds, allowing for near-instant continuous shooting. One battery charge holds up to 650 full power shots, and even more for lower-powered use.
The Zoom Li-on Flash is designed for sleek, easy use, with simple controls and a large, bright LCD screen. The flash head is incredibly versatile. It rotates 360 degrees and tilts over 90 degrees to work with any type of bounce or modifier, and the head zooms from 24mm to 105mm to ensure the necessary coverage without wasted spill. With numerous modes – manual, two optical slave modes and a stroboscopic mode, and remote power control using a Flashpoint Commander and Receiver, the Zoom Li-on Flash works on the fly for both on- and off-camera work.
In addition to TTL automatic output, the Zoom Li-on models for Canon or Nikon TTL offer all the extra features of proprietary TTL strobes, such as HSS, exposure compensation, exposure bracketing, automatic zooming and flash exposure lock. Additionally, they offer complete integration with proprietary TTL strobe IR remote control systems, and can be used to control or be controlled by Canon or Nikon flashes as a master or slave, as well as for group control.
The Zoom Li-on Flash comes with a li-ion battery pack, battery charger, mini stand, protective case and instruction manual. Zoom Li-on Flash Commander Transmitter and Receiver Set
The Commander Transmitter and Receiver Set is the perfect companion to the Zoom Li-on Flash, and is backwards-compatible with the Flashpoint Streaklight line. It allows remote power control from 150+ feet, allowing users to view and change flash output at any time. Other flash functions can also be adjusted remotely. With 16 channels and 16 groups, you can remotely control individual units or groups no matter how many units you use, and avoid interfering with other photographers.
The Zoom Li-on Flash Commander Transmitter and Receiver Set comes with a transmitter and a receiver featuring sync cord triggering exclusively designed for Zoom Li-on Flash products. Pricing and Availability
The Flashpoint Zoom Li-on Flash
is available now in three models – manual
(99.95 USD), Canon TTL
and Nikon TTL
(179.95 USD). The Flashpoint Zoom Li-on Flash Commander Transmitter and Receiver Set
is now available for 69.95. Additional batteries
(49.95 USD) and battery charger
(19.95) for the Zoom Li-on Flash can be purchased separately from Flashpoint.
Post Date: 1/6/2015 9:53:45 AM CT Posted By: Sean
The Determining the Age of a Canon Lens
serial number chart has been updated to include the year 2015. This chart appears to be holding out correctly (or minimally within 1 month of correct) for the latest Canon lenses I have been receiving, so I added the new year to this popular page.
Here is the page to bookmark for future reference: http://www.the-digital-picture.com/Canon-Lenses/Canon-Lens-Aging.aspx
Post Date: 1/6/2015 9:26:34 AM CT Posted By: Bryan
From the B&H YouTube Channel:
Join Joseph W. Carey as he demystifies Speedlight photography.
JC goes over the basics of how to set up the lights, get them off camera for dynamic results, figure out proper exposures, and get great images with one or two flashes.
This class focuses on the Nikon Creative Lighting System but many of the tips will be useful to all flash photographers.
Post Date: 1/6/2015 9:06:45 AM CT Posted By: Sean
A high priority for my fall photo trip to Colorado was to capture the beauty of aspen tree trunks. There is little challenge to finding an aspen grove in Crested Butte. Aspen trees, with their beautiful white (or gray) trunks, are the predominant flora in the 10+ miles west of the small ski town of Crested Butte, through Kebler Pass and beyond. The big challenge is finding the right grove of trees to create ordered complexity in an image.
Of the thousands of trees observed in this area, I found some of the most-photographically-cooperative at a strong curve in the road just east of Kebler Pass. Especially missing at this location were the deadfalls that are so common and interfere with the vertical lines I wanted to emphasize.
For this image, I wanted the viewer to feel like they were part of the scene. I attempt to convey that feeling by moving in close to a large, featured foreground tree and using a moderately wide angle focal length. This location allowed one aspen tree trunk to become large in the frame while a couple of other clumps of trunks staggered into a great mass of trunks filling most of the background. All of this while the camera remained level, keeping even the tree trunks in the border of the frame parallel with the sides of the frame.
The 31mm focal length was wide enough to allow everything in the frame to stay sharp at f/11, yet not so wide that the background trees became tiny. Cloud cover reduced the contrast, evening out the light on this scene. A complete lack of wind (something I'm not used to at high elevations) allowed for sharp foliage even with the .8 second exposure. The yellow-green foliage color requires a late Sep or early Oct-timed visit to this location.
A larger version of this image is available on Google+
Camera and Lens Settings
31mm f/11.0 .8s ISO 100 5760 x 3840px
Post Date: 1/6/2015 8:29:45 AM CT Posted By: Bryan
(via AllNewShop) has the Canon EOS 5D Mark III DSLR Camera
) available for $2,299.20 with free shipping. Compare at $2,799.00 after $300.00 mail-in rebate. Note:
This is likely a grey market camera and not technically eligible for a Canon USA warranty or service.
Post Date: 1/5/2015 3:17:53 PM CT Posted By: Sean
From SanDisk: SanDisk SSD Plus and SanDisk Ultra II mSATA SSD Designed to Bring New Life to Computing Devices
LAS VEGAS, Jan. 5, 2015 – SanDisk Corporation (NASDAQ: SNDK), a global leader in flash storage solutions, continues its momentum in the consumer SSD space by introducing two new offerings: the SanDisk SSD Plus, a 2.5” entry-level drive, and the SanDisk Ultra II mSATA SSD, a new form factor for the SanDisk Ultra II SSD product line. The SanDisk SSD Plus targets laptop and desktop PC users who want to significantly improve system performance. The SanDisk Ultra II mSATA SSD is for laptop and tablet users looking to increase the capacity and overall performance of their mSATA-enabled systems. The two new solutions are being unveiled at the 2015 International Consumer Electronics Show, the world’s gathering place for all who thrive on the business of consumer technologies.
Building on SanDisk’s impressive line-up of SSD offerings, these new drives are designed to bring all the benefits of flash memory technology—faster speeds, extended battery life and upgraded systems—to users at an affordable price. With speeds of up to 23x the performance of a typical hard drive, the SanDisk SSD Plus will deliver faster boot and load times as well as better overall system performance, eliminating the need to completely replace a slow laptop or desktop PC. The SanDisk Ultra II mSATA SSD delivers competitive performance, with read speeds of up to 550MB/s, while adding up to 512GB of capacity so users can get more out of their mSATA-enabled notebooks and tablets.
“Today’s information-hungry, always on-the-go consumers are constantly looking for faster, better-performing computing devices that provide data in an instant, but they don’t necessarily want to replace their entire system in order to get that boost,” said Philippe Willams, director of retail storage, SanDisk. “At SanDisk, we are focused on providing SSD solutions that give users improved performance on their existing PC, laptop or tablet with faster speeds, greater durability and higher capacities, all with a simple upgrade from a brand they can trust.”
Unlike traditional hard disk drives, SanDisk SSDs deliver a low power and quiet experience, while achieving faster boot-up and shutdown, application launch and data transfer speeds1. These latest additions to the SanDisk consumer SSD portfolio also boast impressive durability. They are engineered, tested and proven to be shock- and vibration-resistant, as well as resilient to extreme temperatures, giving users the peace of mind that their drive is protected even if their computer is dropped or damaged.
As an added benefit, the SanDisk SSD Plus and SanDisk Ultra II mSATA SSD include a downloadable SanDisk SSD Dashboard application, which provides management tools such as drive performance and health monitoring, manual or scheduled TRIM, notifications for firmware updates, and tips on how to maintain the drive at its peak operation. Additionally, the SSD Dashboard highlights a broad array of useful application offers including the Apricorn EZ Gig IV cloning software to help users easily transfer their data to the new SSD, the TrendMicro Titanium antivirus software to keep their data safe, and the Absolute Lojack software to recover their laptop if it is misplaced or stolen. Pricing and Availability
The SanDisk SSD Plus comes with a 3-year warranty and will be available in Q1 2015 in a 2.5” form factor at capacities of 120GB ($69.99) and 240GB ($109.99).
The SanDisk Ultra II mSATA SSD also includes a 3-year warranty and will be available in Q1 2015 in select regions in capacities of 128GB ($73.99), 256GB ($115.99) and 512GB ($220.99). B&H
carries SanDisk Solid State Drives
Post Date: 1/5/2015 2:29:49 PM CT Posted By: Sean
has the Canon EF 100-400mm f/4.5-5.6L IS II USM Lens
) in stock with free expedited shipping.
This is proving to be a very popular lens – with limited supply, we don't expect it to stay in stock for very long.
Post Date: 1/5/2015 11:11:37 AM CT Posted By: Sean
Up until today, the only kit lens available for full-frame Canon DSLRs was the EF 24-105mm f/4L IS USM. In a move to satisfy cost-conscious consumers, Canon is now offering an EOS 6D with EF 24-105mm IS STM Lens Kit
which is priced $200.00 below the 24-105 L kit's MSRP.
There's only one problem – the EOS 6D + 24-105 L IS kit
is actually cheaper right now after a $300.00 mail-in rebate
Granted, when this rebate program ends and the next one begins, both kits will likely qualify for rebates bringing the 24-105mm IS STM kit's price more in line with expectations. But for right now, the L-glass is the way to go. [Sean]
Post Date: 1/5/2015 9:35:06 AM CT Posted By: Sean
From Canon UK: United Kingdom, Republic of Ireland, January 5, 2015
– Canon today announces the Connect Station CS100, a unique photo-storage device that allows you to quickly and easily save, view and share your photos and movies, all from one single accessible location. Effortlessly transfer your favourite moments – from cameras and smart devices
Acting as a central hub for up to 1TB of content in the home, the Connect Station CS100 makes worrying about which memory card or device your images are stored on a thing of the past. All your photos and movies can be easily imported from NFC-enabled Canon cameras and camcorders with a single touch.
Your favourite content can also be transferred to the Connect Station CS100 from a range of devices. Occasions captured on other cameras can be imported through a USB wired connection, or directly from a memory card. Spontaneous moments shot on smartphones or tablets can be transmitted using Wi-Fi, via a web browser, making it easier than ever before to bring together all your images or videos. Enjoy and manage your images on the big screen
Once stored, the Connect Station CS100 is the perfect way to relive your special moments – from holidays to weddings – with your friends and family at home. The Connect Station CS100 can connect to large screen TVs via HDMI, allowing you to display and enjoy your images and movies in stunning Full HD resolution, the way they deserve to be viewed. For more casual viewing, you can also wirelessly view albums on your smartphone, tablet or computer via a web browser.
The Connect Station CS100 also makes it easy to organise your image libraries via your TV – using the dedicated infrared remote control you can view content in date order or create themed albums. Built for sharing
Friends and family can also be kept up to date with your latest adventures. Using CANON iMAGE GATEWAY, your Connect Station CS100 lets you easily share your images and movies to a range of social media sites – as well as to irista, Canon’s cloud-based image management platform – for everyone to enjoy wherever they are. Albums can also be sent in full resolution to other Connect Station CS100s, allowing you to share with friends and families around the world, so they can enjoy and print at a later date. You can even print stored images, without the need for a PC, using a connected PictBridge via Wireless LAN compatible printer.
The Connect Station CS100 will be available in 11 languages. Connect Station CS100 key benefits:
Pricing and availability
- Simply touch your NFC camera to transfer photos and movies
- Enjoy photos and movies from your different devices in one place
- Share images to social media, the cloud or another Connect Station
- Print straight from your Connect Station to your wireless printer
- Transfer to and from memory cards or connect your camera via USB
The Connect Station CS100 is available from June with an SRP of £199/€239/$299.99.  Connected using PTP (Picture Transfer Protocol). Compatible with Canon cameras and camcorders released in 2010 and later
 Images stored in a folder compliant with the DCIM or AVCHD folder structure are imported.
 Japanese, English, French, Italian, German, Spanish, Simplified Chinese, Russian, Korean, Traditional Chinese, Portuguese (Portugal)
 This function is intended for Canon cameras and camcorders featuring an NFC function supporting the Connect Station CS100
 Some features require a CANON iMAGE GATEWAY account. CANON iMAGE GATEWAY may not be supported in some countries or regions. Please visit www.canon-europe.com/cig for more information
 PictBridge via wireless LAN compatible printer
 Enjoy photos and movies from your different devices in one place Adorama
has the Canon Connect Station CS100
available for preorder.
Post Date: 1/5/2015 9:15:52 AM CT Posted By: Sean
From Canon USA: Three New PowerShot SX Series Digital Cameras Feature Super-Zoom Lenses for High-Impact Imaging and Two New PowerShot ELPH Series Digital Cameras Offer Easy-to-Use Features in Sleek, Compact Bodies MELVILLE, N.Y., January 5, 2015
- Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the addition of three new super-zoom cameras to its PowerShot SX line up: the PowerShot SX530 HS, the PowerShot SX710 HS and the PowerShot SX610 HS digital cameras. The company also added two new stylish and compact cameras to its PowerShot ELPH series: the PowerShot ELPH 170 IS and PowerShot ELPH 160 cameras. The PowerShot SX models provide users with high-quality imaging, advanced features and fast focusing, while the PowerShot ELPH models have improved operability to help produce beautiful images and video housed within stylish, slim bodies that can easily fit in a pocket or purse.
"As our customers' desire for superb imaging devices to help them create amazing images and video grows, Canon U.S.A. is dedicated to providing digital cameras that have the features and functions to easily capture their most important moments," said Yuichi Ishizuka, president and COO, Canon U.S.A., Inc. "With these five new PowerShot digital cameras, Canon hopes that users will capture and share their favorite moments, without compromising image quality."
The three new PowerShot SX series cameras (the PowerShot SX530 HS, the PowerShot SX710 HS and the PowerShot SX610 HS) feature optical zoom ranges of 50x, 30x and 18x, respectively - making them powerful enough to capture images close-up as well as from a distance. The built-in Wi-Fi and NFC connectivity options in the new PowerShot SX cameras allow users to easily share beautiful images online with family and friends by connecting to a compatible smartphonei, tablet or Wi-Fi enabled computer. Experiencing the power of a printed image is also easy when users connect and print to a Canon wireless PictBridge certified printer, like the Canon PIXMA MG7520. And for even more convenience, the cameras are compatible with the new Canon Connect Station CS100 - a dedicated device for easy and safe image and video viewing, sharing and storage.
The new PowerShot ELPH 170 IS and PowerShot ELPH 160 digital cameras are easy to take along almost anywhere. Providing users with great imaging quality, the new PowerShot ELPH cameras feature 12x and 8x Optical Zoom lenses, respectively, and 720p HD video - making them perfect for busy parents or an on-the-go college student. The PowerShot SX530 HS
The PowerShot SX530 HS digital camera builds on the features included in the PowerShot SX520 HS digital camera. With a 50x Optical Zoom lens (equivalent to 24-1200mm) and Canon's Optical Image Stabilization, the camera is ideal for those with active lifestyles who want to take high-quality close-up shots of their travel adventures or weekend getaways. And with Wi-Fi and NFC capabilities, users can easily share and print their special images wirelessly. In addition to featuring a powerful optical zoom range and wireless options, the SX530 HS digital camera combines a16 Megapixelii High-Sensitivity CMOS sensor and Canon's DIGIC 4+ Image Processor to create the Canon HS System allowing for excellent low-light performance.
Giving users the ability to capture life in motion, the camera features a dedicated movie button so users can easily record 1080p Full HD video utilizing the camera's full 50x Optical Zoom capability. In addition, Intelligent IS enables the camera to automatically choose the best settings to help optimize image stabilization for virtually shake-free images and video in various shooting conditions. The camera's high-speed AF allows users to autofocus quickly to help capture every shot with ease. The PowerShot SX530 HS digital camera's advanced Zoom Framing Assist feature intelligently controls the lens, making it easy to identify the main subject of the shot, even when the subject is moving.
The PowerShot SX530 HS also features Canon's Creative Shot mode, Smart AUTO technology and Hybrid AUTO. The PowerShot SX530 HS digital camera is scheduled to be available in February 2015 for an estimated retail price of $429.99. The PowerShot SX710 HS
Based on the successful PowerShot SX700 HS model, the PowerShot SX710 HS digital camera features Wi-Fi and NFC connectivity with an impressive 30x Optical Zoom lens (equivalent to 25-750mm). The 20.3-Megapixelii High-Sensitivity CMOS sensor and Canon's DIGIC 6 Image Processor work together to create the Canon HS System allowing for excellent low-light performance. In addition, the camera's Intelligent IS helps optimize image stabilization in a variety of shooting conditions whether shooting stills or video.
Zoom Framing Assist helps make it easier to keep distant subjects in the field of view, even if the subject is in motion. The camera also records high-quality 1080p Full HD video at up to 60 frames per second through a dedicated movie button. Hybrid AUTO automatically recognizes the scene and optimizes camera settings to capture the high image quality for still photos while simultaneously creating a great looking highlight reel in 720p HD video.
The PowerShot SX710 HS digital camera also features Creative Shot mode and Short Clip mode for artistic and creative photos and videos. Using Story Highlights mode, the camera creates a highlight reel of selected images using a range of optional special effects such as Fast Motion and Slow Speed, creating a unique imaging experience perfect for sharing with family and friends. The images can be selected automatically based on events, date, Face ID, or the selection can be customized based on photos hand-picked by the user. The result is an exciting highlight reel that can be accompanied by music options provided with the camera, without the use of external editing software.
The PowerShot SX710 HS digital camera is scheduled to be available in February 2015 for an estimated retail price of $349.99. The PowerShot SX610 HS
The PowerShot SX610 HS digital camera features Wi-Fi and NFC connectivity options as well as an impressive long-zoom range in a compact point-and-shoot body. The Power Shot SX610 HS camera's powerful 18x Optical Zoom lens (equivalent to 25-450mm) provides users with high-quality optics in a pocket-sized camera body. The PowerShot SX610 HS camera combines a 20.2-Megapixelii CMOS sensor and Canon's DIGIC 4+ Image Processor to create the Canon HS System allowing for excellent low-light performance. With Auto Zoom mode enabled, the camera will automatically frame the subject of a shot by zooming in and out to produce a crisp, clear image with pin-sharp focus.
The PowerShot SX610 HS digital camera is scheduled to be available in February 2015 in red, white or black for an estimated retail price of $249.99. The PowerShot ELPH 170 IS and PowerShot ELPH 160
The PowerShot ELPH 170 IS digital camera is slim and stylish boasting a 12x Optical Zoom lens (equivalent to 25-300mm) and 20-Megapixelii CCD sensor, enabling users to take photos and video that deliver a powerful and share-worthy story. With Intelligent IS, users have the ability to capture images that are virtually shake-free in a variety of shooting situations. The PowerShot ELPH 170 IS digital camera also captures crisp, smooth 720p HD video footage quickly and simply by pressing the dedicated movie button.
With Smart AUTO mode, the camera automatically chooses the optimal settings to help ensure the best possible image is taken, and with creative effects like Fisheye, Toy Camera and Monochrome users can take images to a new artistic level. For those who are constantly on the move, the camera is outfitted with ECO mode to help extend battery life allowing more photos to be taken over a longer period of time.
The PowerShot ELPH 160 digital camera also delivers high-quality imaging capabilities with a powerful 8x Optical Zoom lens (equivalent to 28-224mm) and 20-Megapixelii CCD sensor. Like the PowerShot ELPH 170 IS, the PowerShot ELPH 160 digital camera features smooth 720p HD video capabilities with a dedicated movie button, Smart AUTO mode and ECO mode to preserve battery life.
The PowerShot ELPH 170 IS digital camera is scheduled to be available in February for an estimated retail price of $149.99 in a variety of colors - blue, silver and black.
The PowerShot ELPH 160 digital camera is also scheduled to be available in February for an estimated retail price of $119.99 in four colors - black, white, silver and red. B&H
has the Canon PowerShot ELPH 160
, ELPH 170 IS
, SX 530 HS
, SX610 HS
and SX710 HS
available for preorder.
Post Date: 1/5/2015 8:58:06 AM CT Posted By: Sean
by Sean Setters
To be perfectly blunt, I'm addicted to L-brackets. Ever since getting one for my EOS 5D Mark III, I've grown to loath shooting without the convenience of a well-made L-bracket. When upgrading cameras, I always budget for the purchase of a battery grip and an L-bracket to go along with it. They are essential accessories to me.
Unfortunately, there were no L-brackets available for the EOS 7D Mark II and BG-E16 battery grip when the pair first hit my doorstep in November. In fact, L-brackets have only recently become available for the 7D II camera + battery grip combo. Having been thoroughly satisfied with the Kirk L-bracket I purchased for my 5D Mark III, I opted for picking up the Kirk model for my new 7D II and battery grip (BL-7D2G
The weeks spent using the 7D II with a standard Arca-Swiss compatible camera plate attached left me wishing the L-bracket would be available sooner rather than later. I had forgotten how much I had grown to rely on the convenience it afforded me. Finally, my long awaited bracket arrived late one Friday afternoon. I eagerly tore open the box, ripped apart the packaging and immediately paired the bracket to my camera. And... IT.... DIDN'T.... FIT.
I was crestfallen. No matter what I did, I couldn't get the bracket to fit the way it was supposed to. It had the right model number laser engraved on it, but it simply wasn't right. I took a few images to help illustrate the fitting problem I was experiencing.
The following Monday I called Kirk to let them know there was an issue with the bracket I received. I was happy to find an actual person on the other end of the line after only the first IVR (Interactive Voice Response) option. As I was explaining the issue to the friendly service person on the phone, I emailed them a few images to help them understand how bad the L-bracket fit was. After only a few minutes of cordial back-and-forth, what the lady on the phone said left me astonished...
She told me they would be overnighting me a replacement that included a return shipping label for the incorrectly fitting bracket. She went on to explain that they would be sending me the very L-bracket they had just used to create the official product pictures for their site (which were not live yet) so there would be no doubt that I would receive a correct fitting replacment.
Keep in mind that the person on the other end of the line had no idea that I worked for The-Digital-Picture.com. To her, I was just a random guy who was dissatisfied with his L-bracket. And the speed and efficiency with which she handled my call left me awestruck.
If I hadn't talked to Kirk after that, I would have been amazed at their efficient and satisfactory customer service. Shortly after the call I received a shipping notification email generated from the shipping label that had been created for my replacement. About two hours after that, I received a phone call from Kirk...
Another technician had called me to offer an explanation of what they thought had happened. The following is recounted from the best of my recollection:
"Hi Sean, I think we figured out what happened. The 7D II + battery grip bracket looks almost identical to the bracket for the _______ camera and battery grip. It looks like a small batch of them were laser engraved with 7D II + battery grip model number on them because the operator mistook them for the 7D II brackets, but they weren't. We apologize for the issue, and your replacement is on its way."
Before I began working for The-Digital-Picture.com, I worked for a business that owned several manufacturing firms. As such, I've seen a lot of things that went wrong on a factory floor that led to orders being sent out incorrectly. It shouldn't happen, but it does. So I can understand how two parts that look nearly identical could be mislabeled. But Kirk didn't have an obligation to tell me what went wrong; but they did. And that type of communication, being open and honest about how things might have gone awry, is somewhat rare (but very appreciated). I love the fact that they called me back to explain what they thought happened; it shows a level of caring (about their end customers) that many businesses fail to display.
The next day my replacement L-bracket arrived....and it fit perfectly (it's shown at the top of this post). I sent the incorrect bracket back to them (at no cost) using the shipping label they provided me.
In short, Kirk really impressed me with the way they handled my order. True, the product I received was wrong; it didn't work. However, they did everything they could to resolve the issue, and even went above and beyond by personally calling me back to tell me what led to the problem in the first place.
Defense may win championships, but good customer service wins customers for life. B&H
has the Kirk L-Brackets for the EOS 7D Mark II
available with free shipping.
Post Date: 1/5/2015 6:33:12 AM CT Posted By: Sean
For those of you who were able to completely check out between the Christmas and New Year holidays (we envy you), make sure that you catch the latest review now live on the site, the Canon EF 100-400mm f/4.5-5.6L IS II USM
Canon may have taken their time in upgrading the venerable 100-400 L, but we think the replacement was worth the wait. Check out the full review
to see why.
Post Date: 1/5/2015 6:16:27 AM CT Posted By: Sean