by Sean Setters
Last week we posted about Arca-Swiss's change in manufacturing which now makes their ballhead quick-releases non-replaceable (at least by the consumer). According to the Arca-Swiss representative we spoke to, the only way to replace the quick-release clamp on a newly manufactured Arca-Swiss monoball (like my Z1) and keep the warranty intact was to have Precision Camera Works perform the replacement. We were told there was a $30.00 flat fee for the procedure.
However, Precision Camera Works has just updated their Arca-Swiss QR clamp replacement policy. The updated policy means you may qualify for a QR clamp replacement at no charge. Details are as follows:
While on the subject of Arca-Swiss ballheads, Precision Camera Works wanted me to reiterate an important point – never use lubricants, cleaners (like WD-40), acetone or alcohol on your ballhead. Doing so will damage the head and void your warranty. For more information on how to care for your monoball, check out Precision Camera Works's page titled "The Care and Feeding of Your ARCA-SWISS Monoball Head."
Also, if you decide to send in your Arca-Swiss Monoball for a QR clamp replacement or for service, be sure to include your full contact information and return shipping address on the inside the box (I almost forgot to include my own return shipping address). Failing to do so will certainly delay the usually speedy service. ;-)