Sony Service Notices RSS Feed for Sony Service Notices

 Tuesday, June 16, 2020
From Sony:
 
"Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
* The camera compatible with video speed class V60/V90 etc. as recommended recording media."
 
Visit Sony's service notice page to identify and replace affected cards.
Post Date: 6/16/2020 7:26:06 AM CT   Posted By: Bryan
 Saturday, November 23, 2019
Sony USA has issued a service advisory for the Sony FE 16-35mm f/2.8 GM Lens:
 
Dear Valued Sony Customer,
 
Thank you for your interest in Sony products.
 
Some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached.
 
To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Lenses, we will repair your Affected Lens, free of charge, until March 31, 2023.
 
We apologize for any inconvenience this may cause, and thank you for your understanding and cooperation.
 
Symptoms

  • The camera may not operate while the lens is attached.
  • The camera's rear screen may not display correctly while the lens is attached.

Affected Lenses

  • Some SEL1635GM E-mount lenses with serial numbers between 1800502 and 1823192.
  • Note: Not all lenses within the serial number range are affected.

Use the form below to check the serial number of your SEL1635GM lens to see if it is affected by this issue.

Posted to: Sony News   Category: Sony Service Notices
Post Date: 11/23/2019 10:21:43 AM CT   Posted By: Bryan
   
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