Sony Service Notices

From Sony Japan (translated):

Notification of free repairs and apology to customers who use CFexpress Type A memory cards CEA-G series

Thank you for using Sony products. We have discovered that in some CFexpress Type A memory cards in the CEA-G series, there are rare cases where the card is not recognized or writing does not finish in low-temperature environments near the lower limit of operating temperature (-10°C).

Therefore, we will repair the affected products free of charge during the free repair period listed below. If you are using an affected memory card product, please check whether your product is eligible for free repair, and if so, please apply via the website below or contact us at the address listed below. We apologize for any inconvenience caused to customers using the affected products. We appreciate your continued patronage of our products.

Products CFexpress Type A memory cards CEA-G series
CEA-G80T / CEA-G160T / CEA-G320T / CEA-G640T that have the specific numbers listed below printed on the back of the product How to check for applicable items The following numbers are printed on the back of the product.
*Please take a photo of the number on the back of the product using your smartphone or other device, enlarge it, and check the number.

(1) CEA-G80T:

Products with 8-digit numbers 22030050 to 23050157, except for products with the following numbers: 22030077, 22030094 , 22040022, 22050028, 22050067, 22070075, 22110010, 22110015, 22110029, 22110037, 22110103 Products with the nine-digit number 220300500 to 230501570

(2) CEA-G160T:

Products with 8-digit numbers 22030127 to 24029999,
except for products with the following numbers:
22040025, 22040068, 22050029 , 22050068, 22070076
Products with a 9-digit number between 220301270 and 240299990

(3) CEA-G320T:

Products with 8-digit numbers between 22090001 and 24029999
Products with a 9-digit number between 220900010 and 240299990

(4) CEA-G640T:

Products with 8-digit numbers between 23010001 and 24029999
Products with a 9-digit number between 230100010 and 240299990

Free repair period

Until June 29, 2029

Confirmation of applicable items by number

Enter the number in the "Apply online" [Japan] section below and press the "Proceed to confirmation/application screen" button to check whether or not your product is eligible for free repair.

at B&H.

From Sony:

"Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
* The camera compatible with video speed class V60/V90 etc. as recommended recording media."

Visit Sony's service notice page to identify and replace affected cards.

Sony USA has issued a service advisory for the Sony FE 16-35mm f/2.8 GM Lens:

Dear Valued Sony Customer,

Thank you for your interest in Sony products.

Some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached.

To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Lenses, we will repair your Affected Lens, free of charge, until March 31, 2023.

We apologize for any inconvenience this may cause, and thank you for your understanding and cooperation.

Symptoms

• The camera may not operate while the lens is attached.
• The camera's rear screen may not display correctly while the lens is attached.

Affected Lenses

• Some SEL1635GM E-mount lenses with serial numbers between 1800502 and 1823192.
• Note: Not all lenses within the serial number range are affected.

Use the form below to check the serial number of your SEL1635GM lens to see if it is affected by this issue.