Sony Product Advisories RSS Feed for Sony Product Advisories

 Monday, December 10, 2018

From Sony Asia:

Thank you for using Sony products.

It has come to our attention that the following issues may occur with our a7R III and a7 III interchangeable lens digital cameras.

  • In rare cases, your a7R III or a7 III model may stop functioning while writing RAW data onto an SD card that has already been used multiple times.
  • With the a7R III, taking a picture while using the Auto Review function, may occasionally cause the camera to stop responding.

Notes:

  • This may also cause abnormalities in the files managing the images, preventing the images from displaying on the camera
  • No image data in the memory card will be corrupted or deleted aside from data that was being written at the time the interruption occurred
  • If images no longer display on the camera, follow the steps below to use "Recover Image DB" feature:
    • Select MENU -->(Setup) --> [Recover Image DB] --> desired memory card slot --> [Enter]
    • Then, when taking a picture, back up the data on a PC or other device, and format the memory card on your camera.

We will provide an update to the system software addressing to the above issues in mid-December. Until then, please take the following precautions:

While we are preparing to provide new system software, we will no longer offer updates to the current system software.

  • Before taking any pictures, format the memory cards in both slots on the camera, or use a new memory card.
  • Ensure the Auto Review function is off when taking pictures.

We would like to apologize for any inconvenience caused while using the affected products and thank you for your understanding.

Posted to: Sony News   Category: Sony Product Advisories
Post Date: 12/10/2018 9:24:51 AM CT   Posted By: Sean
 Tuesday, February 13, 2018

Thank you for your interest in Sony products.

In certain shooting conditions an out of focus issue may occur with some 24-105mm F4 Full-frame E-mount G (SEL24105G) lenses.

To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Lens, we will repair your Affected Lens, free of charge, through March 31, 2020.

We apologize for any inconvenience this may cause, and thank you for your understanding and cooperation.

Symptoms

These symptoms may occur under certain shooting conditions:

  • The lens may not focus when using autofocus with close aperture
  • The lens may be out of focus when changing the aperture after using manual focus

Check Whether or Not Your Lens is Affected

This only applies to SEL24105G lenses with certain serial numbers.

The SEL24105G serial number is on the side of the lens near the base.

To see if your lens is affected type your serial number in the box on this website, and then click the Check Serial button.

If you have further questions, please contact Product Support for assistance.

Posted to: Sony News   Category: Sony Product Advisories
Post Date: 2/13/2018 12:42:38 PM CT   Posted By: Sean
   
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