Canon Issues EF-S 18-55mm f/3.5-5.6 IS II and EF-S 18-55mm f/3.5-5.6 III Lens Service Notice

From Canon USA:

Service Notice: Free Repairs for EF-S 18-55mm f/3.5-5.6 IS II and EF-S 18-55MM F/3.5-5.6 III Lenses for Digital SLR and Mirrorless Cameras

Thank you for using Canon products.

It has been confirmed that some units of the EF-S 18-55mm f/3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below.

Customer support for this issue is stated below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue.

We are committed to taking steps needed to help ensure that our customers are confident in our products.

Issue

When shooting in One-Shot AF mode in low-temperature environments, an issue, in which focus cannot be achieved and the focus lens operates continuously, occurs.

Please note that the frequency of this issue depends upon the temperature of the area the camera is being operated. As the temperature of the shooting environment increases, the frequency of occurrence decreases.

Affected Units

Units of the EF-S 18-55mm f/3.5-5.6 IS II and EF-S 18-55MM F/3.5-5.6 III that were manufactured in 2023 are affected.

Even if your lens is within the scope of affected units, please note that there are lenses that are not affected by this issue even when shooting in low-temperature environments.

Certain units that exhibit the following numbers in the first four digits of the 10-digit serial number listed on the lens are affected.

EF-S 18-55mm f/3.5-5.6 IS II: "2969******", "3069******"

EF-S 18-55MM F/3.5-5.6 III: "2969******"

The issue occurs on some units that were manufactured within the period listed above.

To verify whether your lens is affected, please read through the details under “How to check if your lens is affected”.

How to check if your lens is affected:

(1) Click the [Search] button below to display the serial number input screen.

(2) Input your lens’ serial number (10 digits) and then click the [Submit] button.

(3) One of the following three messages will be displayed.

“Your lens is not an affected product.”

“Your lens is an affected product.”

“Invalid number”

Search * The list of affected units will be updated on a regular basis as needed.

Support

Please note that if your unit is within the scope of affected units as described above, but is experiencing an issue other than the one described herein, a fee to repair your unit may apply.

Please make sure that the lens cap and dust cap are attached to your lens when sending it in for repair, and kindly note that we will only accept your lens alone (not the camera).

If you have not already done so, please register the EF-S 18-55mm f/3.5-5.6 IS II and the EF-S 18-55MM F/3.5-5.6 III. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

CONTACT US

Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account.

Period of Accepting Free Repairs

Until 10/31, 2026