by Sean Setters
Last week we posted about Arca-Swiss's change in manufacturing
which now makes their ballhead quick-releases non-replaceable (at least by the consumer). According to the Arca-Swiss representative we spoke to, the only way to replace the quick-release clamp on a newly manufactured Arca-Swiss monoball (like my Z1) and keep the warranty intact was to have Precision Camera Works
perform the replacement. We were told there was a $30.00 flat fee for the procedure.
However, Precision Camera Works has just updated their Arca-Swiss QR clamp replacement policy. The updated policy means you may qualify for a QR clamp replacement at no charge. Details are as follows:
- If the user supplies the replacement clamp and the ballhead is one of Arca-Swiss's newly manufactured designs, then Precision Camera Works will discount the service if the user forfeits the ballhead's existing clamp. The value of the discount may fluctuate depending on the condition of the existing clamp, but the maximum value is a free replacement ($30.00 value).
- If you buy the replacement clamp from Precision Camera Works for your newly designed ballead, the QR replacement is free. You may elect to forfeit your current clamp for [up to] a $30.00 credit. Again, the condition of the current clamp will affect the value of the credit that is offered.
- If you have one of the old style Arca-Swiss ballheads with a captive clamp mechanism (distinguishable by a bolt that does not have a hexagonal/allen wrench fitting on top), there is a $98.00 QR replacement fee. The increased fee is due to the ballhead needing to be fully disassembled (and reassembled) for clamp replacement.
While on the subject of Arca-Swiss ballheads, Precision Camera Works wanted me to reiterate an important point – never use lubricants, cleaners (like WD-40), acetone or alcohol on your ballhead. Doing so will damage the head and void your warranty. For more information on how to care for your monoball, check out Precision Camera Works's page titled "The Care and Feeding of Your ARCA-SWISS Monoball Head."
Also, if you decide to send in your Arca-Swiss Monoball for a QR clamp replacement or for service, be sure to include your full contact information and return shipping address on the inside the box (I almost forgot to include my own return shipping address). Failing to do so will certainly delay the usually speedy service. ;-)