Canon Publishes Official Product Advisory Regarding AF Assist Beam and Canon EOS-1D X / 5D Mark III DSLR Cameras
On February 6, we highlighted a Canon Forums moderator's response acknowledging the Canon EOS-1D X and 5D Mark III cameras were slow to acquire focus when using a Speedlite's AF Assist Beam. Now, Canon has published an official product advisory regarding the issue:
From Canon:
Thank you for using Canon products.
Affected Products
EOS 5D Mark III Digital SLR Camera
EOS-1D X Digital SLR Camera
Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite's AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite's AF Assist Beam.
We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:
- EOS 5D Mark III: (estimated) Late April, 2013
- EOS-1D X: (estimated) Late May, 2013
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
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