Canon Japan Issues Service Notice for Select Speedlite EL-5 Flashes

From Canon Japan (translated):

Information on free repairs for the Speedlite EL-5 strobe

Thank you for your continued patronage of Canon products.

We have discovered that the following phenomenon occurs with the Speedlite EL-5 flash. We would like to inform you of the details of this issue and our response.

We sincerely apologize to customers who use this product for any inconvenience caused. We will implement even more thorough quality control measures in the future so that customers can use our products with peace of mind, and we appreciate your understanding.

phenomenon

Some parts of this product may consume battery power quickly when the power is turned off. If a fully charged battery is inserted and the power is turned off, the battery may run out in about two days.

Selected products

The affected products are the "Speedlite EL-5" flash units with a "0" as the fourth digit from the left of their serial numbers and which are experiencing the above-mentioned issue.

Response

If the product in question exhibits this phenomenon, we will inspect and repair it free of charge. However, please note that there may be a charge for inspection and repair of the product in question for any other phenomena not mentioned above.

Free repair acceptance period

Until September 30, 2026

About application For repair requests, please click the "Go to application form" to apply. Our designated courier will deliver the necessary packaging materials at the date and time you specify, so please use them to pack and ship the equipment.

When making a request, please only bring the strobe body. Please keep all other accessories such as batteries, battery chargers, and accessories (strobe cases, etc.) on hand.
 

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