The U.S. Government’s recent Executive Order regarding Venezuela prohibits almost all transactions and services between U.S. companies and entities and individuals in Venezuela. In order to remain complaint, Adobe will be deactivating all accounts in Venezuela, with the exception of Behance, on October 29, 2019. Customers who purchased directly from Adobe will be refunded by the end of the month for any paid, but unused services. We are working with our partners on the same. We regret the difficulties this causes our customers. We will share more details about how our operations and customer activities might be impacted, as they become available.
How long will the Executive Order be in effect?
Executive Order 13884 was issued with no expiration date – the decision to rescind it rests solely with the U.S. Government. We will continue to monitor developments closely and will make every effort to restore services to Venezuela as soon as it is legally permissible to do so.
Where can I find more information on Executive Order 13884?
You can find further information here.
You’ve charged me, when will I get my refund?
If you purchased directly from Adobe, we will refund you by the end of the month for any paid, but unused services. We are working with our partners on the same.
For more information, check out this Adobe Support page.