Sony Adds 24/7 Call Center Support to Imaging PRO Benefits
NEW YORK, September 12, 2017 – Sony Electronics, a worldwide leader in digital imaging and the world’s largest image sensor manufacturer, has today announced several updates related to their Sony Imaging PRO Support organization.
Sony’s organization to support working professional photographers and videographers now features a domestic 24/7 call center and new walk-in service centers in New York City and Los Angeles. Additionally, Sony Imaging PRO Support has launched a full in-the-field technical team to support professionals across all of North America. The team is providing in-the-field service and on-site depot support at major sporting events, media events and shows across North America, offering camera cleanings, evaluation loaners, education and seminars.
Also announced today is the launch of Sony Imaging PRO Support Canada, offering all of the benefits of the program to pros throughout the Canadian market.
Membership to Sony’s Imaging PRO Support organization has grown over 40% year over year in North America, while consistently striving to minimize customer costs and maximize efficiency and turnaround time for all repairs and services.
“Our team is fully committed to building an ecosystem that supports the needs of digital imaging professionals today and tomorrow,” says Sony VP Neal Manowitz. “We are focused on reducing downtime, removing costs and improving overall satisfaction. New walk-in locations, a 24/7 domestic hotline and a field team supporting event depots are just a few of the many steps we are taking to provide the best-in-class solutions for professionals.”
These updates come on the heels of the introduction of Sony’s new flagship a9 camera earlier this year. Featuring the world’s first full-frame stacked CMOS sensor with 24.2MP of resolution, blackout free, completely silent shooting at up to 20 fps4 with full autofocus, a 693 point focal plane phase detection AF system and more, the a9 is revolutionizing the professional imaging market.
Existing benefits of the Pro Support program including dedicated email and call support, expedited three-day repair turnaround time, evaluation loaners, up to three free camera and lens maintenance services per year, complimentary shipping fees for repairs and access to a variety of exclusive members only events held throughout the year.
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