This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
"Does Canon honor the USA warraties if it's purchased from a non authorised dealer?
If I buy a new 5D MKIII from a non authorized dealer do I have a Canon 12 month warranty or not?"
Canon Forum Moderator "Naomi" responded:
As long as the EOS 5D Mark III was purchased New, In box, you should have the same warranty coverage. To help you out, we've included a link to the Service and Support page on our website for the Canon EOS 5D Mark III camera. Click "Warranty Terms" under "Service & Repair", and you'll find a link to the full camera warranty on this page.
Hope this helps!"
Note: We have no official documentation from Canon substantiating this moderator's claim that Canon will honor warranty repairs for purchases made from non-authorized dealers; however, there are numerous reports that Canon is relatively loose when interpreting its own warranty repair policies.
Update: According to a visitor to the site, the moderator's comment was deleted from the original thread (even though the reply still appears in search queries). Therefore, it's likely safe to assume Canon did not feel the moderator's comments represented its policies correctly. (Thanks Timothy)
"Canon has confirmed that, depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite's AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite's AF Assist Beam. We are developing a firmware update to enhance the focusing feature for the EOS 5D Mark III and the EOS-1D X. The schedule for release of this firmware update will be announced shortly."
Stay tuned for more info...
Immediately following the screening, Canon Film and Television Production Advisor Tim Smith will moderate an in depth discussion with Peter Simonite and Edoardo Ponti, as well as cinematographers Andre Lascaris (Ron & Bryce Dallas Howard's when you find me) and Alex Buono (Saturday Night Live) about their filmmaking process and how Cinema EOS products helped to bring their stories to life.
* Number in parenthesis represents Canon’s ranking among all companies
Canon prizes its corporate DNA of placing a high priority on technology. And with regard to research and development results, the company actively promotes the acquisition of patent rights in accordance with the management direction of the Canon Group and technology trends while conducting thorough pre-application searches to raise the quality of applications. Through close cooperation between Canon’s technology and intellectual property divisions, the company aims to improve its technological capabilities while further enhancing its intellectual property rights.
|Canon EOS 5D Mark III||$200.00 - $400.00|
|Canon EOS 5D Mark II||$400.00|
|Canon EOS 6D||$200.00 on Kit|
|Canon EOS 7D||$200.00 - $450.00|
|Canon EOS 60D||$200.00 - $450.00|
|Canon EOS Rebel T4i / 650D||$150.00 - $300.00|
|Canon EOS Rebel T3i / 600D||$50.00 - $200.00|
|Canon EOS Rebel T3 / 1100D||$70.00 - $220.00|
|Canon EF 8-15mm f/4 L USM Fisheye Lens||$180.00|
|Canon EF 16-35mm f/2.8 L II USM Lens||$200.00|
|Canon EF 17-40mm f/4 L USM Lens||$100.00|
|Canon EF 70-200mm f/2.8 L IS II USM Lens||$400.00|
|Canon EF 70-200mm f/2.8 L USM Lens||$150.00|
|Canon EF 70-200mm f/4 L IS USM Lens||$200.00|
|Canon EF 70-200mm f/4 L USM Lens||$80.00|
|Canon EF 70-300mm f/4-5.6 L IS USM Lens||$200.00|
|Canon EF 100-400mm f/4.5-5.6 L IS USM Lens||$200.00|
|Canon EF 14mm f/2.8 L II USM Lens||$200.00|
|Canon TS-E 17mm f/4 L Tilt-Shift Lens||$250.00|
|Canon EF 20mm f/2.8 USM Lens||$50.00|
|Canon EF 24mm f/1.4 L II USM Lens||$200.00|
|Canon EF 24mm f/2.8 IS USM Lens||$150.00|
|Canon TS-E 24mm f/3.5 L II Tilt-Shift Lens||$250.00|
|Canon EF 28mm f/1.8 USM Lens||$60.00|
|Canon EF 28mm f/2.8 IS USM Lens||$100.00|
|Canon EF 35mm f/1.4 L USM Lens||$150.00|
|Canon EF 40mm f/2.8 STM Lens||$50.00|
|Canon TS-E 45mm f/2.8 Tilt-Shift Lens||$100.00|
|Canon EF 50mm f/1.2 L USM Lens||$180.00|
|Canon EF 50mm f/1.4 USM Lens||$60.00|
|Canon EF 50mm f/1.8 II Lens||$15.00|
|Canon EF 50mm f/2.5 Macro Lens||$30.00|
|Canon MP-E 65mm Macro Lens||$100.00|
|Canon EF 85mm f/1.2 L II USM Lens||$200.00|
|Canon EF 85mm f/1.8 USM Lens||$60.00|
|Canon TS-E 90mm f/2.8 Tilt-Shift Lens||$180.00|
|Canon EF 100mm f/2 USM Lens||$50.00|
|Canon EF 100mm f/2.8 USM Macro Lens||$50.00|
|Canon EF 100mm f/2.8 L IS USM Macro Lens||$150.00|
|Canon EF 135mm f/2 L USM Lens||$100.00|
|Canon EF 180mm f/3.5 L USM Macro Lens||$150.00|
|Canon EF 200mm f/2.8 L II USM Lens||$50.00|
|Canon EF 300mm f/4 L IS USM Lens||$100.00|
|Canon EF 400mm f/5.6 L USM Lens||$120.00|
|Canon EF 1.4x III Extender||$70.00|
|Canon EF 2x III Extender||$70.00|
|Canon EF-S 10-22mm f/3.5-4.5 USM Lens||$120.00|
|Canon EF-S 15-85mm f/3.5-5.6 IS USM Lens||$100.00|
|Canon EF-S 17-55mm f/2.8 IS USM Lens||$120.00|
|Canon EF-S 60mm f/2.8 Macro USM Lens||$60.00|
|Canon Speedlite 600EX-RT Flash||$60.00|
|Canon Speedlite 430EX II Flash||$45.00|
|Canon Speedlite 270EX II Flash||$15.00|
|Canon Macro Twin Lite MT-24EX Flash||$80.00|
|Canon Macro Ring Lite MR-14EX Flash||$50.00|
"EF35mm f/2 IS USM lenses imported by Canon USA will not be supplied with lens hood or pouch, as confirmed by our sales group. If the dealers in question are offering the lens with these accessories in the box, it would most likely be a gray market item."
Robert P. Luckett, a Canon Public Relations Specialist, has confirmed this news for us:
"We have double checked and confirmed that Canon U.S.A. is not providing a soft carrying case, or lens hood with the 35mm F/2 IS lens."
While everyone is still not on the same page, we are going to go with Chuck and Rob on this one. Oh well...at least we are still getting center-pinch lens caps!
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