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 Wednesday, February 20, 2013
Canon Logo
On February 6, we highlighted a Canon Forums moderator's response acknowledging the Canon EOS 1D X and 5D Mark III cameras were slow to acquire focus when using a Speedlite's AF Assist Beam. Now, Canon has published an official product advisory regarding the issue:
 
From Canon:
 
Thank you for using Canon products.
 
Affected Products
EOS 5D Mark III Digital SLR Camera
EOS-1D X Digital SLR Camera
 
Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite's AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite's AF Assist Beam.
 
We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:

  • EOS 5D Mark III: (estimated) Late April, 2013
  • EOS-1D X: (estimated) Late May, 2013

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc.

 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com

 Tuesday, February 19, 2013
Canon Logo
From Canon:
 
MELVILLE, N.Y., February 18, 2013 - – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce the new address of its new Americas headquarters. One Canon Park, located in Melville, New York will consolidate nearly 1,400 Canon employees into one central location. Nearly half of all Canon U.S.A. employees have relocated to the Melville headquarters while the remaining employees will complete the move in March. The new headquarters will serve all North and South American countries and will be one of Canon's three worldwide headquarters, with the other two located in London and Japan.
 
"We are so proud to be moving to our brand new, state-of-the-art headquarters at One Canon Park," said Seymour Liebman, executive vice president, chief administrative officer and general counsel, Canon U.S.A. "One Canon Park will be a symbol of not only our dedication to our employees, but also our dedication to the Long Island community we have called home since 1971."
 
Remaining on Long Island was always a top priority for the company to help retain the highly skilled and dedicated workforce. One Canon Park is a 700,000 square-foot facility and is located approximately 16 miles east of the current headquarters in Lake Success, New York.
 
The mailing address will be: One Canon Park, Melville, NY 11747.
Posted to: Canon News
Category: Canon USA News
Post Date: 2/19/2013 8:44:53 AM CT   Posted By: Sean
 Friday, February 15, 2013
Canon Logo
When a Canon Forums user "Kronie" asked the following question:

"Does Canon honor the USA warraties if it's purchased from a non authorised dealer?
 
If I buy a new 5D MKIII from a non authorized dealer do I have a Canon 12 month warranty or not?"

Canon Forum Moderator "Naomi" responded:

"Hi Kronie!
 
As long as the EOS 5D Mark III was purchased New, In box, you should have the same warranty coverage. To help you out, we've included a link to the Service and Support page on our website for the Canon EOS 5D Mark III camera. Click "Warranty Terms" under "Service & Repair", and you'll find a link to the full camera warranty on this page.
 
http://bit.ly/ZCIMZn
 
Hope this helps!"

Note: We have no official documentation from Canon substantiating this moderator's claim that Canon will honor warranty repairs for purchases made from non-authorized dealers; however, there are numerous reports that Canon is relatively loose when interpreting its own warranty repair policies.
 
Update: According to a visitor to the site, the moderator's comment was deleted from the original thread (even though the reply still appears in search queries). Therefore, it's likely safe to assume Canon did not feel the moderator's comments represented its policies correctly. (Thanks Timothy)

Posted to: Canon News
Category: Canon USA News
Post Date: 2/15/2013 8:48:47 AM CT   Posted By: Sean
 Thursday, February 14, 2013
Canon Logo
From Canon:
 
Canon Reaches a New Record With More Than 3,000 Patents Issued
 
LAKE SUCCESS, N.Y., February 14, 2013 – Canon U.S.A., Inc., a leader in digital imaging solutions, has announced that for the 27th consecutive year its parent company, Canon Inc., has ranked among the top five United States patent holders. Topping the 2011 figure of 2,813 patents, Canon reached a new high for 2012, obtaining 3,174 patents. In addition, Canon Inc. ranked first among Japanese companies and third overall in the United States for patents granted according to the latest ranking of preliminary patent results issued by IFI CLAIMS Patent Services.
 
Maintaining a dedication to research and development has enabled Canon to remain a leader in patents held, year after year. These patents have allowed the Company to expand into new product categories while continually improving on core technologies.
 
"The patents registered today will help lead to the innovations of tomorrow," said Seymour Liebman, executive vice president, chief administrative officer and general counsel, Canon U.S.A. "Making research and development a top priority has enabled us to continually provide customers around the globe with advanced products spanning various technology segments."
 
Canon puts great emphasis on providing advanced technology that is ever-changing. Through close cooperation between Canon's technology and intellectual property divisions, the Company aims to improve its technological capabilities while further enhancing its intellectual property rights.
 
For more information on Canon and its products, please visit: www.usa.canon.com
Posted to: Canon News
Category: Canon USA News
Post Date: 2/14/2013 8:54:11 AM CT   Posted By: Sean
 Wednesday, February 06, 2013
Canon Logo
A thread on Canon's forums regarding Canon EOS 5D Mark III and 1D X DSLR cameras being slow to acquire focus when using a Speedlite's AF Assist Beam prompted this response from a moderator (Stephen):

"Canon has confirmed that, depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite's AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite's AF Assist Beam. We are developing a firmware update to enhance the focusing feature for the EOS 5D Mark III and the EOS-1D X. The schedule for release of this firmware update will be announced shortly."

Stay tuned for more info...

Posted to: Canon News
Category: Canon USA News
Post Date: 2/6/2013 11:18:55 AM CT   Posted By: Sean
 Monday, January 28, 2013
The Canon Camera Museum has published a technical report on the PowerShot SX50 HS digital camera.
 
B&H carries the Canon PowerShot SX50 HS digital camera.
Posted to: Canon News
Category: Canon USA News
Post Date: 1/28/2013 11:56:58 AM CT   Posted By: Sean
 Sunday, January 27, 2013
Camera body bags I mean. Just got a camera back from Canon service and it arrived in a microfiber bag that I have not seen before. Sporting the "White Glove" look, this bag will protect against dust and minor scratches. Little impact protection is provided.
 
Canon Body Bag
 
I have to give Canon CPS Gold Service kudos for the fast turnaround on this repair. I shipped the camera on Tuesday, it arrived at Canon's Jamestown service facility on Wednesday, it was repaired and shipped on Thursday - and in my hands on Friday morning. With a free body bag. I couldn't ask for more.
Posted to: Canon News
Category: Canon USA News
Post Date: 1/27/2013 8:01:42 AM CT   Posted By: Bryan
 Saturday, January 26, 2013
Canon has published a set of online video camera tutorials for the EOS 6D DSLR camera.
 
Topics include:

  • Basic Overview
  • The Auto Options
  • Image Quality
  • Multiple Exposure Shooting
  • In-Camera HDR
  • In-Camera RAW and JPEG Processing
  • Auto Exposure Bracketing
  • Low Light Shooting
  • Composition Aids
  • Auto Focus System Basics
  • Basic Video Operation
  • Time Code Operation Basics

Posted to: Canon News
Category: Canon USA News
Post Date: 1/26/2013 7:53:52 AM CT   Posted By: Sean
 Wednesday, January 16, 2013
From Canon:
 
PARK CITY, UT, January 15, 2013 - Canon U.S.A. Inc., a leader in digital imaging solutions, announced today that they will support the Sundance Institute as a Sustaining Sponsor of the 2013 Sundance Film Festival. Held in Park City, Utah from January 17-27, 2013, the Sundance Film Festival is the premier showcase of independent film with a slate of 200 feature films, documentaries, shorts, New Frontier films, installations, performances, panel discussions and music events attended by an estimated 50,000 people.
 
Among the slate at this year's Sundance Film Festival are Lucy Walker's documentary The Crash Reel and Sean Fine's film Life According to Sam, both shot with the Cinema EOS C300. Additionally, a few of the other projects to be screened at the Festival that were shot using Canon products include A River Changes Course, Blood Brother, Catnip: Egress to Oblivion, Dirty Wars, The Roper, and Who Is Dayani Crystal?
 
As a Sustaining Sponsor of the 2013 Sundance Film Festival, Canon will offer filmmakers the opportunity to touch and try a lineup of its Cinema EOS professional products, including the Cinema EOS C500 4K Digital Cinema Camera, Cinema EOS C300 Digital Cinema Camera, Cinema EOS C100 Digital Video Camera, EOS-1D C4K DSLR Cinema Camera, as well as the EOS 5D Mark III DSLR Camera and select Canon lenses, including the brand new CN-E14mm T3.1 L F and CN-E135mm T2.2 L F lenses. These products–designed to offer storytellers a new set of tools for capturing compelling visuals and emotional reality on screen–will be on display from Thursday, January 17 - Saturday, January 19, 2013 outside of the Film Office at Festival Headquarters located at the Park City Marriott (1895 Sidewinder Dr).
 
Canon will also host the "Canon Celebrates Cinematography" cocktail event on Sunday, January 20, 2013 from 6 p.m. - 9 p.m. at 614 Main St. Hosted by cinematographer Russell Carpenter, ASC (Jobs) and director/producer R.J. Cutler (The World According to Dick Cheney), the event will bring together established and emerging filmmakers, producers, and talent to honor and recognize the work of the cinematographers of the 2013 Sundance Film Festival. The event will also feature a special partnership between Variety and Canon to recognize Festival cinematographers through the capture of cinematographer portraits to be shared on Variety.com.
 
Lastly, Canon will present a special presentation "Canon Spotlights Cinematography" at the New Frontier Microcinema at The Yard (1251 Kearns Blvd) on Monday, January 21 from 3 p.m. - 4:30 p.m. This event is free and open to Festival Credential holders and the public as space allows. The afternoon will feature a special screening of shorts created with groundbreaking Cinema EOS Technology, including:

  • Bart - Directed by Richard Landes and cinematography by Peter Simonite
    The big screen premiere of the narrative short shot on the new Cinema EOS C100
  • The Nightshift Belongs to The Stars - Directed by Edoardo Ponti and cinematography by Ferran Paredes
    A short film based on an original story by Erri De Luca and shot on the Cinema EOS C300
  • Man & Beast - Directed by Dante Ariola and cinematography by Jeff Cronenweth
    Inspired by true life events, the short was filmed in 4K resolution with a Cinema EOS C500

Immediately following the screening, Canon Film and Television Production Advisor Tim Smith will moderate an in depth discussion with Peter Simonite and Edoardo Ponti, as well as cinematographers Andre Lascaris (Ron & Bryce Dallas Howard's when you find me) and Alex Buono (Saturday Night Live) about their filmmaking process and how Cinema EOS products helped to bring their stories to life.

Posted to: Canon News
Category: Canon USA News
Post Date: 1/16/2013 7:20:05 AM CT   Posted By: Sean
 Tuesday, January 15, 2013
From Canon:
 
LAKE SUCCESS, N.Y., January 15, 2013 - Canon U.S.A., Inc., a leader in digital imaging solutions, has rolled out a consumer-safety initiative that will promote awareness of a consumer electronics industry-wide issue: the risks of using counterfeit accessories for digital cameras and camcorders, especially batteries and chargers. Counterfeit products are fake replicas of the real products, designed to take advantage of the superior value of the real product. These fake accessories are produced in a manner that is increasingly more difficult for average consumers to identify. Purchase of these products can lead to potentially dangerous results. Unlike genuine Canon products, counterfeit accessories may not meet government and industry safety standards and may overheat, smoke, melt, ignite and may cause bodily injury and property damage.
 
In support of this initiative, a digital campaign, with the tagline, "Play it safe. Power your Canon with Canon Power" was launched on January 8, advising consumers to avoid counterfeits by purchasing products through established retail channels. In addition, the Canon USA Website has been enlisted to educate consumers on the Canon batteries and chargers most frequently counterfeited and to provide helpful tips to spot them.
 
"Canon takes safety seriously and, as good corporate citizens, we want to inform and educate so that consumers are aware of the risks counterfeit products pose," said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. "We will be rolling out an initiative over the next few months, encouraging consumers to help play it safe with genuine Canon power when making an investment in a camera or camcorder and its accessories, so that they may continue to enjoy the quality experience they expect from us."
 
For more information, visit www.usa.canon.com/aboutcounterfeits.
Posted to: Canon News
Category: Canon USA News
Post Date: 1/15/2013 9:35:33 AM CT   Posted By: Sean
 Friday, January 11, 2013
From Canon:
 
Mr. Masaya Maeda, Chief Executive, Image Communication Products Operation, Canon Inc., is proud to have Canon acknowledged along with peers, Sony, Red, and Arri in receiving a Technical Emmy award for advancements in CMOS sensor technology for film and television production.
Posted to: Canon News
Category: Canon USA News
Post Date: 1/11/2013 12:16:10 PM CT   Posted By: Sean
From Canon:
 
Canon tops among Japanese companies in U.S. patent rankings for eighth consecutive year
 
TOKYO, January 11, 2013 — Canon Inc. ranked first among Japanese companies and third overall for the number of U.S. patents awarded in 2012, according to the latest ranking of preliminary patent results issued by IFI CLAIMS Patent Services on January 10, 2013.
 
Canon actively promotes the globalization of its business and places great value on obtaining patents overseas, carefully adhering to a patent-filing strategy that pursues patents in essential countries and regions while taking into consideration the business strategies and technology and product trends unique to each location. Among these, the United States, with its many high-tech companies and large market scale, represents a particularly important region in terms of business expansion and technology alliances.
 
Canon U.S. patent ranking among Japanese companies 2005 - 2012

YearRanking*No. of
patents
20121st (3rd)3,174
20111st (3rd)2,813
20101st (4th)2,551
20091st (4th)2,200
20081st (3rd)2,107
20071st (3rd)1,983
20061st (3rd)2,367
20051st (2nd)1,828

* Number in parenthesis represents Canon’s ranking among all companies
 
Canon prizes its corporate DNA of placing a high priority on technology. And with regard to research and development results, the company actively promotes the acquisition of patent rights in accordance with the management direction of the Canon Group and technology trends while conducting thorough pre-application searches to raise the quality of applications. Through close cooperation between Canon’s technology and intellectual property divisions, the company aims to improve its technological capabilities while further enhancing its intellectual property rights.

Posted to: Canon News
Category: Canon USA News
Post Date: 1/11/2013 8:49:15 AM CT   Posted By: Sean
 Sunday, January 06, 2013
Orginally scheduled to end January 5, the Canon DSLR Camera & Lens Rebates have been extended through February 2.
 
Eligible Canon DSLR Cameras:
 
ModelRebate Amount
Canon EOS 5D Mark III Buy$200.00 - $400.00
Canon EOS 5D Mark II Buy$400.00
Canon EOS 6D Buy$200.00 on Kit
Canon EOS 7D Buy$200.00 - $450.00
Canon EOS 60D Buy$200.00 - $450.00
Canon EOS Rebel T4i / 650D Buy$150.00 - $300.00
Canon EOS Rebel T3i / 600D Buy$50.00 - $200.00
Canon EOS Rebel T3 / 1100D Buy$70.00 - $220.00

 
Eligible Canon Lenses:
 
ModelRebate Amount
Canon EF 8-15mm f/4 L USM Fisheye Lens Buy$180.00
Canon EF 16-35mm f/2.8 L II USM Lens Buy$200.00
Canon EF 17-40mm f/4 L USM Lens Buy$100.00
Canon EF 70-200mm f/2.8 L IS II USM Lens Buy$400.00
Canon EF 70-200mm f/2.8 L USM Lens Buy$150.00
Canon EF 70-200mm f/4 L IS USM Lens Buy$200.00
Canon EF 70-200mm f/4 L USM Lens Buy$80.00
Canon EF 70-300mm f/4-5.6 L IS USM Lens Buy$200.00
Canon EF 100-400mm f/4.5-5.6 L IS USM Lens Buy$200.00
Canon EF 14mm f/2.8 L II USM Lens Buy$200.00
Canon TS-E 17mm f/4 L Tilt-Shift Lens Buy$250.00
Canon EF 20mm f/2.8 USM Lens Buy$50.00
Canon EF 24mm f/1.4 L II USM Lens Buy$200.00
Canon EF 24mm f/2.8 IS USM Lens Buy$150.00
Canon TS-E 24mm f/3.5 L II Tilt-Shift Lens Buy$250.00
Canon EF 28mm f/1.8 USM Lens Buy$60.00
Canon EF 28mm f/2.8 IS USM Lens Buy$100.00
Canon EF 35mm f/1.4 L USM Lens Buy$150.00
Canon EF 40mm f/2.8 STM Lens Buy$50.00
Canon TS-E 45mm f/2.8 Tilt-Shift Lens Buy$100.00
Canon EF 50mm f/1.2 L USM Lens Buy$180.00
Canon EF 50mm f/1.4 USM Lens Buy$60.00
Canon EF 50mm f/1.8 II Lens Buy$15.00
Canon EF 50mm f/2.5 Macro Lens Buy$30.00
Canon MP-E 65mm Macro Lens Buy$100.00
Canon EF 85mm f/1.2 L II USM Lens Buy$200.00
Canon EF 85mm f/1.8 USM Lens Buy$60.00
Canon TS-E 90mm f/2.8 Tilt-Shift Lens Buy$180.00
Canon EF 100mm f/2 USM Lens Buy$50.00
Canon EF 100mm f/2.8 USM Macro Lens Buy$50.00
Canon EF 100mm f/2.8 L IS USM Macro Lens Buy$150.00
Canon EF 135mm f/2 L USM Lens Buy$100.00
Canon EF 180mm f/3.5 L USM Macro Lens Buy$150.00
Canon EF 200mm f/2.8 L II USM Lens Buy$50.00
Canon EF 300mm f/4 L IS USM Lens Buy$100.00
Canon EF 400mm f/5.6 L USM Lens Buy$120.00
Canon EF 1.4x III Extender Buy$70.00
Canon EF 2x III Extender Buy$70.00
Canon EF-S 10-22mm f/3.5-4.5 USM Lens Buy$120.00
Canon EF-S 15-85mm f/3.5-5.6 IS USM Lens Buy$100.00
Canon EF-S 17-55mm f/2.8 IS USM Lens Buy$120.00
Canon EF-S 60mm f/2.8 Macro USM Lens Buy$60.00
Canon Speedlite 600EX-RT Flash Buy$60.00
Canon Speedlite 430EX II Flash Buy$45.00
Canon Speedlite 270EX II Flash Buy$15.00
Canon Macro Twin Lite MT-24EX Flash Buy$80.00
Canon Macro Ring Lite MR-14EX Flash Buy$50.00
Posted to: Canon News
Category: Canon USA News
Post Date: 1/6/2013 10:53:05 AM CT   Posted By: Sean
 Friday, January 04, 2013
From Canon:
 
CAPTURE, CONNECT AND SHARE WITH THE LATEST CANON PRODUCTS AT THE 2013 CONSUMER ELECTRONICS SHOW
 
Company Brings to Life “Image Incredible” through Interactive Experiences and Inspired End-User Photographs
 
LAKE SUCCESS, N.Y., January 4, 2013 - At the Consumer Electronics Show (CES) in Las Vegas, January 8th, Canon U.S.A., Inc., a leader in digital imaging solutions, unveils the vision behind its 2013 lineup of connected digital cameras, camcorders and printers. Visitors to Canon’s booth (#13304) will be invited to explore “Image Incredible” with product demonstrations and on-site experiences designed to unlock creative potential and inspire users to express their individuality using the Company’s exceptional imaging technology products.
 
Upon entering the Canon booth, attendees will experience “Image Incredible” through inspiring visual displays, celebrity photographer guest speakers, staged performance showcases, interactive product demonstrations and social media activities. Canon’s mission to inspire creativity in customers of all levels will be seen throughout the show as end-user inspired images submitted to the “Project Imaginat10n” program will decorate the Company’s booth as well as adorn on-site advertising and signage as examples of how imaging inspires creativity in us all.
 
“Consumers are looking for higher performing and functioning products that work exceptionally on their own, as well as together, to push the boundaries of imagination and creativity,” said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies and Communications Group, Canon U.S.A., “This year, we have created a space where this truly comes to life in unique and exciting ways, just like our products.”
 
Through interactive on-stage presentations, attendees will be immersed in the true meaning of “Image Incredible” as a series of end-user scenarios play out illustrating the various creative possibilities and wireless connectivity of Canon EOS cameras, PowerShot digital cameras, VIXIA camcorders and PIXMA printer products. Also on the Canon stage will be industry renowned photographers and cinematographers. Canon Explorers of Light (EOL) members, Jack Reznicki, Bruce Dorn, Vincent Laforet and Rick Sammon will be conducting presentations on various filmmaking and photographic techniques throughout the week. To further showcase the Canon booth theme, there will be a special gallery showcasing the works of various members of the EOL program.
 
Adding to the overall booth experience, attendees can touch-and-try a range of Canon high-performance optics and cameras by entering an in-booth tower that features 15 different EF lenses and DSLR cameras. Throughout the show, the Canon HD Theater will be showing a highlight reel of spectacular footage shot and captured on EOS and Cinema EOS equipment as the Company looks to enable both consumers and professionals to tell their story through video as well as still images.
 
To help bring the show experience to Canon fans, there will be a dedicated social media counter that will display Canon-related social media engagement through Facebook, Twitter, YouTube and the Canon Forum. Please visit the following Canon U.S.A. social media sites:
 
Facebook: facebook.com/CanonUSA
Twitter: @CanonUSAimaging #CanonCES
YouTube: youtube.com/CanonUSA
Canon Forum: forums.usa.canon.com
 
For more information on all of Canon’s products, please visit: www.usa.canon.com.
Posted to: Canon News
Category: Canon USA News
Post Date: 1/4/2013 9:04:57 AM CT   Posted By: Sean
 Monday, December 24, 2012
The hugely popular and iconic Canon EOS 5D Mark II DSLR Camera is now listed as discontinued on Canon Japan's website.
 
With the introduction of the EOS 6D, it was inevitable that the dated 5D Mark II (now 4 years old) would be making an exit. Even so, we're just a little sad to see it go.
 
You can still purchase a Canon EOS 5D Mark II at B&H, Adorama, Amazon, or a refurbished model at the Canon Store (20% off right now).
Posted to: Canon News
Category: Canon USA News
Post Date: 12/24/2012 9:12:17 AM CT   Posted By: Sean
 Friday, December 21, 2012
From Canon:
 
TOKYO, December 20, 2012—Canon Inc. announced today that a range of Canon products have been awarded prestigious product design awards from iF International Forum Design GmbH.
 
Established in 1953, iF Design Awards are recognized as one of the most prestigious awards within the field of design. Every year iF honors excellent design in three disciplines: product, communication and packaging design. For the 2013 iF Design Awards, seven Canon product designs received coveted iF Product Design Awards.
 
Within the Audio/Video category, awards went to the EOS-1D X digital SLR camera, the IXUS 500 HS/510 HS (PowerShot ELPH 520 HS/530 HS and IXY 3/1 in other regions) compact digital cameras, the Cinema EOS System of professional digital cinematography products, and the EOS M interchangeable-lens digital camera system. In the Computer category, the PIXMA PRO-1 (PIXUS PRO-1 in Japan) professional inkjet printer, the PIXMA MG6350/MG5450 (PIXMA MG6320/MG5420 and PIXUS MG6330/MG5430) inkjet all-in-one printers, and the i-SENSYS MF4890dw (imageCLASS MF4890dw and Satera MF4890dw) monochrome laser all-in-one printer were awarded.
 
Encouraged by the multiple iF Design Awards recognizing the company's design excellence, Canon will continue striving to realize products that combine the highest levels of performance and design.
Posted to: Canon News
Category: Canon USA News
Post Date: 12/21/2012 6:33:56 AM CT   Posted By: Sean
 Tuesday, December 04, 2012
From Canon USA:
 
LAKE SUCCESS, N.Y., December 3, 2012 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that for the fourth year in a row it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer service call center in the top 10 percent as surveyed for efficiency and effectiveness.
 
"Earning this award for the fourth straight year validates our commitment to matching Canon's innovative products and services with a high level of technical support which our customers deserve," said James Sharp, senior vice president and general manager, Systems and Technical Support, Business Imaging Solutions Group, Canon U.S.A. "I am particularly proud of our team members who strive to build stronger relationships with customers every day."
 
The Systems and Technical Support Division, Canon U.S.A.'s 100-percent U.S.-based call center, provides service and support to the Company's vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company's imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines.
 
"Canon's customer service call center continues to demonstrate excellent performance on both cost-related and quality-related metrics which are among the best in the industry," said Bruce Belfiore, CEO of BenchmarkPortal and senior research executive at the Center for Customer-Driven Quality that was founded at Purdue University. "It certainly deserves to achieve our Center of Excellence certification."
Posted to: Canon News
Category: Canon USA News
Post Date: 12/4/2012 7:33:46 AM CT   Posted By: Sean
 Tuesday, November 27, 2012
When the Canon EF 35mm f/2 IS USM Lens was announced, we understood that the lens hood and pouch were not included. As usual for a non-L lens.
 
On November 21, we published a news announcement noting the apparent inclusion of a lens hood and case with the purchase of this lens. The accessories were (and still are) listed in the "What's in the Box" section of the product page at both B&H and Adorama. A B&H rep informed us that this information was sourced directly from Canon.
 
Yesterday, via PetaPixel, Chuck Westfall, Technical Advisor for Canon USA advised otherwise:

"EF35mm f/2 IS USM lenses imported by Canon USA will not be supplied with lens hood or pouch, as confirmed by our sales group. If the dealers in question are offering the lens with these accessories in the box, it would most likely be a gray market item."

Robert P. Luckett, a Canon Public Relations Specialist, has confirmed this news for us:

"We have double checked and confirmed that Canon U.S.A. is not providing a soft carrying case, or lens hood with the 35mm F/2 IS lens."

While everyone is still not on the same page, we are going to go with Chuck and Rob on this one. Oh well...at least we are still getting center-pinch lens caps!

Posted to: Canon News
Category: Canon USA News
Post Date: 11/27/2012 4:30:41 PM CT   Posted By: Sean
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