"A firmware update for EOS 5D Mark III is scheduled to be available on April 30, 2013. Please click here to learn more."
"Canon marketing boss Darren Ryan, who steered the brand's acclaimed 'World of EOS' campaigns, has resigned his post after seven years.
Ryan will finish on 26 April as general manager of marketing – Canon Consumer Imaging. A search for a replacement is already “well underway” according to Canon."
Read the entire article here.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon EOS 5D Mark III Digital SLR Camera or your Canon EOS-1D X. Digital SLR Camera. By registering, we will be able to notify you via email about future service upgrades.
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-246-3367 (toll free)
"Does Canon honor the USA warraties if it's purchased from a non authorised dealer?
If I buy a new 5D MKIII from a non authorized dealer do I have a Canon 12 month warranty or not?"
Canon Forum Moderator "Naomi" responded:
As long as the EOS 5D Mark III was purchased New, In box, you should have the same warranty coverage. To help you out, we've included a link to the Service and Support page on our website for the Canon EOS 5D Mark III camera. Click "Warranty Terms" under "Service & Repair", and you'll find a link to the full camera warranty on this page.
Hope this helps!"
Note: We have no official documentation from Canon substantiating this moderator's claim that Canon will honor warranty repairs for purchases made from non-authorized dealers; however, there are numerous reports that Canon is relatively loose when interpreting its own warranty repair policies.
Update: According to a visitor to the site, the moderator's comment was deleted from the original thread (even though the reply still appears in search queries). Therefore, it's likely safe to assume Canon did not feel the moderator's comments represented its policies correctly. (Thanks Timothy)
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