Sigma Service Advisories
It looks like Sigma has been diligently working to fix bugs and ensure their Global Vision lenses work properly with recently announced gear.
Sigma 24-70mm f/2.8 DG OS HSM | Art & Sigma 100-400mm f/5-6.3 DG OS HSM | Contemporary for Sigma / Canon / Nikon
Benefit of this firmware update
- It has corrected the phenomenon that the Manual Override (MO) function will be disabled after adjusting the settings of focus mode switch on SIGMA Optimization Pro (Macintosh ver.).
Sigma Mount Converter MC-11 SA-E / EF-E
Benefit of this firmware update
- It has corrected the phenomenon which may occur with the combination of SIGMA MOUNT CONVERTER MC-11 and some of SIGMA’s interchangeable zoom lenses on Sony a9 (ILCE-9) that when using AF-S mode and shooting in telephoto range, it could occasionally display the shot as in focus, although it may not be correctly locked on the subject.
- It has become compatible with the SIGMA 24-70mm F2.8 DG OS HSM | Art for SIGMA (Firmware Ver.1.02), CANON (Firmware Ver.1.02), as well as the SIGMA 100-400mm F5-6.3 DG OS HSM | Contemporary for SIGMA (Firmware Ver.1.02) and CANON (Firmware Ver1.03).
The above firmware updates are available for installation in Sigma Optimization Pro via the Sigma USB Dock.
In addition to firmware updates detailed above, Sigma announced today that they are now offering a rear filter holder installation service for the otherwise incompatibile-with-front-filters 14mm f/1.8 DG HSM Art lens.
Sigma 14mm f/1.8 DG HSM | Art
The Sigma Corporation is pleased to announce a chargeable service for installing the Rear Filter Holder FHR-11 on the SIGMA 14mm F1.8 DG HSM | Art for Canon.
From September onwards, the dedicated service staff for Sigma products will be able to install the Rear Filter Holder FHR-11 on SIGMA 14mm F1.8 DG HSM | Art for Canon.
The Rear Filter Holder FHR-11 is an accessory exclusively designed for the SIGMA 14mm F1.8 DG HSM | Art for Canon, and it enables photographers to use a filter sheet with the lens.By attaching it to the rear of the lens, it will allow more freedom of expression.
For details of cost and the commencement of the service, please contact your nearest authorized SIGMA subsidiary / distributor.
In case it is not convenient for your environment to use the installation service and you prefer to do it by your own effort, the necessary parts can be sold.Please contact your nearest authorized SIGMA subsidiary / distributor for further information. Customers who do not own the appropriate tools or who do not feel confident in attaching the filter holder themselves may take advantage of the chargeable installation service.
B&H carries the following:
For customers using SONY a9 (ILCE-9) camera
Thank you for purchasing and using our products.
We have found that the combination of SIGMA MOUNT CONVERTER MC-11 (SA-E and EF-E) and some of SIGMA's interchangeable zoom lenses may not focus precisely, if it is attached to SONY a9 (ILCE-9), released by SONY in May in 2017. When using AF-S mode and shooting in telephoto range, it could occasionally display the shot is in focus, although it may not properly be focused on the subject.
We apologize for the inconvenience experienced by customers who use these products. We are now investigating the phenomenon and will make a further announcement on the website shortly.
We appreciate your continued support for our company.
For further information, please contact your nearest authorized SIGMA subsidiary / distributor.
http://www.sigma-global.com/en/about/world-network/
From Sigma USA:
Thank you for purchasing and using our products.
As same as the Live View mode of Canon “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)”, we have found that similar update is required for our lenses to make them compatible with the Live View mode of “EOS 5Ds” and “EOS 5Ds R” cameras.
Please note that those products shipped after May 11th in 2015 or updated the firmware for Canon “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)” cameras are already compatible with the “EOS 5Ds” and “EOS 5Ds R” cameras, too.
In case your lens belongs to the lens group listed below, please contact your nearest authorized SIGMA subsidiary or distributor to update the firmware free of charge.
Phenomena
It does not display images on the rear LCD monitor when Live View Mode button on the camera body is pressed.
Products and Serial Numbers to be updated
The new firmware will ensure the lens is compatible with the Live View mode of EOS 5Ds and EOS 5Ds R cameras.
Current models
| 17-50mm F2.8 EX DC OS HSM | No. 12651501 or later |
| 18-250mm F3.5-6.3 DC MACRO OS HSM | No. 13044001 or later |
| APO 70-200mm F2.8 EX DG OS HSM | No. 12713001 or later |
| APO 50-500mm F4.5-6.3 DG OS HSM | No. 12902001 or later |
| 120-300mm F2.8 DG OS HSM | Sports | No. 50064494~ 50347793 |
| APO 150-500mm F5-6.3 DG OS HSM | No. 12669751 or later |
Discontinued models
| 17-70mm F2.8-4 DC MACRO OS HSM | No. 12665001 or later |
| 18-200mm F3.5-6.3 II DC OS HSM | No. 12851001 or later |
| 18-250mm F3.5-6.3 DC OS HSM | No. 12656101 or later |
| APO 50-150mmF2.8 EX DC OS HSM | No. 12839001 or later |
| APO 120-300mm F2.8 EX DG OS HSM | No. 12676440 or later |
| APO 120-400mm F4.5-5.6 DG OS HSM | No. 12971601 or later |
* For lenses that have been repaired in the past, they may require the firmware update even when the serial number is not listed above.
If the mentioned camera does not display images on the rear LCD monitor when Live View Mode button on the camera body is pressed, it is necessary to update the firmware.
* Our DC lenses are developed for the camera bodies with APS-C image sensor, and it is not designed for the cameras with full-size and 1.3x sensors.
* There is no need to update the firmware of those products shipped after May 11th in 2015 or already updated for Canon “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)”cameras.
For those who own the SIGMA USB DOCK, it will be possible to update the firmware of 120-300mm F2.8 DG OS HSM | Sports through SIGMA Optimization Pro.
* If you use the SIGMA USB DOCK with 120-300mm F2.8 DG OS HSM | Sports, even when the lens does not require the update, its firmware will be updated to the new version.
* For those who use APO TELE CONVERTER 1.4x EX DG or APO TELE CONVERTER 2x EX DG with the 120-300mm F2.8 DG OS HSM | Sports, please contact your nearest authorized subsidiary / distributor of SIGMA for further support.
How to identify updated products
Products that we will be shipping from now on already have the updated firmware. This can be recognized by the white sticker on lower left side of the gift box as shown below.
For further information, please contact your nearest authorized subsidiary / distributor of SIGMA.
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