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 Friday, January 15, 2016
From Canon:
 
Service Notice: Free exchange for imagePROGRAF PRO-1000
 
Thank you for using Canon Products.
 
We have determined that some imagePROGRAF PRO-1000 printers may experience ink leakage. This announcement conveys Canon’s service policy for affected printers. We offer our sincerest apologies to any customers who have been inconvenienced.
 
Phenomenon
 
In rare instances, ink may leak from inside the printer to the outside of the printer through an opening on the bottom.
 
Affected units
 
imagePROGRAF PRO-1000 units starting with serial number prefix AEGL.
Example: AEGL01234
The serial number can be found on the back of printer.
 
Canon IPF PRO1000 Image Serial Number Affected by Leakage

Support
 
Affected imagePROGRAF PRO-1000 printers can be exchanged for a new printer free of charge when replacements become available around the end of January, 2016.
 
For details regarding how to exchange your printer, please contact the Canon Customer Support Center at 1-800-423-2366.
Posted to: Canon News
Post Date: 1/15/2016 6:14:09 AM CT   Posted By: Sean
 Monday, October 7, 2013
From Canon:
 
Thank you for using Canon products.
 
Affected Product
Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da)
 
Symptom
In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.

Battery Condition
Charge Lamp
Color
Indicator
Standby for charge
Orange
Blinks once per second
Communication error
Blinks rapidly
0 - 49%
Blinks once per second
50 - 74%
Blinks twice per second
75% or higher
Blinks three times per second
Fully charged
Green
Lights up

This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased. If this occurs, please follow the procedure below.
 
Procedure

  1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
  2. Wait for 20 seconds.
    If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.
    If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.
  3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
  4. Wait for 10 seconds.
  5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
  6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.
  7. Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
  8. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.

Use of non-genuine Canon Battery Packs
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.
 
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register your Canon Products. By registering, we will be able to notify you via email when future firmware updates become available for download.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc

Posted to: Canon News
Post Date: 10/7/2013 8:30:46 PM CT   Posted By: Sean
   
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