Canon Professional Services RSS Feed for Canon Professional Services Report News & Deals  ►

 Monday, December 30, 2013
Canon Professional Network Logo
From Canon Professional Services:
 
CPS will be on site at the game providing support for photographers with valid credentials authorized by the event organizers.
 
Pro Market Reps will be available to answer technical questions on Canon products.
 
Equipment evaluation loans will be available on a first come first served basis.
 
Canon Factory Authorized Service Technicians will provide complimentary clean and check service on your DSLR cameras and EF lenses. (Limited to two items)
 
Location
 
College Football Stadium
1001 Rose Bowl Dr.
Pasadena, CA 91103
 
Date and Time of CPS operations
 
1/6/2014
 
11:00 am - 15 minutes after Trophy Presentation
 
(Dates and times subject to change)
 
Thank you,
 
Canon Professional Services (CPS)
Canon U.S.A., Inc.
 
Not a CPS member? Sign up today!
Posted to: Canon News
Post Date: 12/30/2013 12:45:32 PM CT   Posted By: Sean
 Friday, September 13, 2013
Canon Professional Services Logo
From Canon Professional Services (USA):
 
Since announcing the changes to the CPS program a few days ago, we have been monitoring feedback from our membership base. Please see below for additional information regarding the upcoming changes to the CPS program.
 
Effective Date for the New CPS Benefits Structure
The new CPS member benefit structure will become effective for all members on October 1, 2013.
 
Equipment Evaluation Loan Period
To allow for transit times, the period for equipment evaluation loans will be ten days, starting when the loaned product is shipped to you and ending when we receive the loaned product back.
 
Handling of Clean and Check Coupons that Have Not Yet Been Used
From October 1, 2013 until the end of your current membership term, the entire annual Canon Maintenance Service (CMS) benefit will be available for you to use (10 pieces of cameras or lenses for Platinum members and 5 pieces for Gold members). Since the number of CMS transactions allowed under the new benefits structure is greater than the previous number of Clean and Check coupons, the coupons will no longer be needed.
 
Shipping Charges for Canon Maintenance Service (CMS)
Shipping charges for eligible CMS requests will be handled in the same manner as eligible product repair requests. Platinum level members will receive free shipping for both inbound and return. Gold level members will receive free return shipping service.
 
Annual Repair Limits
From October 1, 2013 until the end of your current membership term, the entire annual repair limit benefit will be available for you to use (15 pieces for Platinum members and 10 pieces for Gold members).
 
We appreciate your feedback and understanding while we transition to the new program benefits.
Posted to: Canon News
Post Date: 9/13/2013 1:09:16 PM CT   Posted By: Sean
 Tuesday, September 10, 2013
Canon Professional Services Logo
I recently received the following email from CPS regarding upcoming program changes. If you're currently a CPS member, you might want to check out the changes scheduled for the near future.
 
From Canon Professional Services (USA branch):
 
Thank you for your continued Canon Professional Services membership, Canon loyalty and for trusting Canon products for use in your business.
 
The staff of CPS strives to provide imaging professionals like you with comprehensive service and support benefits. And we are always looking for opportunities to make the CPS program even better. After careful study and consideration, and with your valuable feedback, we are planning to roll out a number of enhancements and updates to the CPS program. The purpose of this email is to give you a summary of these enhancements and updates, which we anticipate will be effective for all members in two phases: the 4th quarter of 2013 and early 2014 with the introduction of a new CPS Cinema level. Details will be available on the CPS website as these enhancements and updates become available.
 
The program updates and enhancements are as follows:
 
We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items, and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.
 
Based on your feedback, we are shortening the period for each evaluation loan from two weeks to one week. This will also have the effect of increasing the total amount of equipment available for evaluation loans to eligible members.
 
In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera, and future successor model cameras, as qualifying equipment for any level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.
 
In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.
 
In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.
 
The annual fee for Platinum membership will be reduced from $500 to $300. The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.
 
For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.
 
We have also increased our support of the professional imaging market in less direct, but significant, ways. For example, you may have noticed that, during 2013, CPS increased the number of major sporting events, training workshops, and trade shows where on-site support is provided to eligible CPS members. These events are an important way for us to support and communicate with our members.
 
We recently opened two new service facilities, one in Hollywood, CA and another in Ridgefield Park, NJ just outside of New York City. These two new facilities are available to CPS Gold and Platinum level members (as well as our broadcast/cinema professionals). An advance reservation is required for all service and support requests handled by the Hollywood and Ridgefield Park facilities. CPS Gold and Platinum members requesting support should call the CPS hotline at 1 (888) CPS-4540 to make a reservation. And we are currently planning to open a third service facility that will support the Chicago market later this year. All with the goal of bringing Canon's award-winning repair and maintenance services closer to our CPS members.
 
Although the CPS program is changing in some significant ways, some aspects of CPS member support are not going to change: our unwavering commitment to speed and quality, as well as acting on your repair and maintenance requests with repair turnaround times of two business days for Platinum members and three business days for Gold members, as more fully described in the program terms and conditions. Temporary loaners while products are in for repair will continue to be available per the terms and conditions of the various membership levels. And dedicated, priority support will still be available for CPS members via phone or email, 24 hours a day, 7 days a week.

CPS Program Benefits

These enhancements will be rolled out via e-mail communications to our members, detailing the specific changes by membership level, effective date and describing new programs like Enterprise CPS and CPS Cinema. Ensuring your smooth transition to these new benefits is very important, so we want to hear from you if you have any questions.
 
We are honored to have the opportunity to help you achieve success in your imaging pursuits and to support your passion for image-making. Thank you again for trusting Canon with supporting your business.

Posted to: Canon News
Post Date: 9/10/2013 2:24:36 PM CT   Posted By: Sean
   
Bryan Recommends
Using this link to make your B&H purchase supports this site and my family Using this link to make your Adorama purchase supports this site and my family Using this link to make your Amazon purchase supports this site and my family
Help  |  © 2003-2014 The Digital Picture, LLC  |  Bryan CarnathanPowered By Christ!