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 Monday, November 17, 2014
Canon Logo
From Canon USA:
 
Affected Product
Speedlite 600EX-RT
 
Phenomenon
When the flash is powered on with the bundled Color Filter Holder SCH-E1 already attached, there are instances where the low battery icon appears and the flash does not power on, even if the batteries have sufficient power.
 
Support
Workaround
When the phenomenon described above occurs, follow the procedure below:
 
  1. Detach the Color Filter Holder SCH-E1
  2. Power on the flash
  3. Re-attach the Color Filter Holder SCH-E1. If the phenomenon still occurs after the above workaround has been performed, please contact your nearest Canon service center.
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 11/17/2014 8:37:04 PM CT   Posted By: Sean
 Wednesday, November 05, 2014
Canon EOS C300 Cinema Camera
From Canon:
 
Thank you for using Canon products.
 
Firmware Version 2.1.3.1.00 incorporates the following improvements and fixes:
 
  1. Supports exFAT file system of CF cards over 128 GB, which decreases the waiting time required for accessing the card before being able to record footage.
  2. Simplifies the process when fine-tuning the preset White Balance values.
Note: Firmware Version 2.1.3.1.00 is only for EOS C300 cameras with the Dual Pixel CMOS AF Feature Upgrade (DAF) applied. If the EOS C300 camera does not have DAF Feature Upgrade applied, please download Firmware Version 1.1.3.1.00
 
Firmware Version 2.1.3.1.00 is for EOS C300 cameras with Firmware Version 2.1.2.1.00. If your camera’s firmware is already version 2.1.3.1.00, it is not necessary to update the firmware. Once the camera is updated to the latest firmware version, it cannot be restored to a previous version.
 
Support
Download Firmware Version 2.1.3.1.00 for the EOS C300.
 
For further details, please refer to the latest version of the instruction manual for this product, which will be released at the same time as this firmware update.
Download the new version of the Instruction Manual for the EOS C300 Cinema EOS Camera.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
If you have not already done so, please register your Canon EOS C300 Cinema EOS camera. By registering, we will be able to notify you via email about future service upgrades.
 
B&H carries the Canon EOS C300 Cinema camera.
Posted to: Canon News
Post Date: 11/5/2014 10:11:15 PM CT   Posted By: Sean
 Tuesday, November 04, 2014
Canon Logo
Thank you for using Canon products.
 
Canon has released a firmware update for the WFT-E7A Wireless File Transmitter.
 
Details
Firmware Version 1.1.0 incorporates the following improvement:
Support has been added for the EOS 7D Mark II. Please note interface cable is required in order to update the WFT-E7A to firmware Version 1.1.0.
 
Eligible Models:
Only WFT-E7A models running firmware 1.0.4. Not applicable for WFT-E7A (Ver.2) models (which began selling in November 2014).
 
Connection Requirements:
In order to connect the Canon WFT-E7A with the Canon EOS 7D Mark II the following items are needed:
 
ItemsWFT-E7A
Firmware Version installed1.1.0 or later
Interface CableIFC-150AB II or IFC-40AB II

 
Support
If your Wireless File Transmitter’s firmware is already version 1.1.0 or later, it is not necessary to update the firmware. When updating your Wireless Transmitter’s firmware, please review the instructions thoroughly before you update the firmware.
 
Download Firmware Version 1.1.0 for the WFT-E7A Wireless File Transmitter.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register the WFT-E7A Wireless File Transmitter.
By registering, we will be able to notify you via email when future firmware updates become available for download.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
Posted to: Canon News
Post Date: 11/4/2014 9:08:06 PM CT   Posted By: Sean
 Thursday, September 25, 2014
Canon Logo
Canon has issued a product advisory for select PIXMA printers because one clever hacker shed light on a security loophole by installing DOOM on his own Canon printer using its unrestricted web interface.
 
From Canon USA:
 
Thank you for using Canon products.
 
Canon has released a firmware update for the eligible PIXMA printer models listed below to enable access to the security option to set the administrator password.
 
Details
 
This Firmware Update incorporates the following improvement:
The security option to set the administrator password has been added to the Remote UI* menu for eligible models.
 
By setting the administrator password, you can protect your printer settings from being changed by unauthorized persons other than the administrator.
If the printer is connected to a network, we recommend that the printer’s firmware be updated and the security password be configured.
 
*For more information on how to access and use Remote UI please, click here to access the model list. Choose the model. Type “Remote” into the Gooole Customer Search box. Press Enter for a list of results.
 
Eligible models:
 
Model NameCurrent Firmware version
MG7120Ver. 4.030 or later
MG6420Ver. 3.080 or later
MG5520 and
MG5522
Ver. 3.080 or later
MG3520 and
MG3522
Ver. 1.090 or later
MX532Ver. 3.060 or later
MX472 and
MX479
Ver. 3.060 or later
iX6820Ver. 1.050 or later
iP8720Ver. 1.050 or later

How to determine the Firmware Version of your printer
Print the nozzle check pattern to determine the firmware version the printer is running. The Firmware version will be listed on the bottom of the nozzle check pattern sheet. For instructions on how to print the nozzle check pattern sheet, please review the User Manual. Access to the Online Manual is available by clicking here and selecting the printer model.
 
How to configure the Security password
 
  1. Update the printer’s firmware.
  2. Configure the Administrator password. Access the Remote UI: With the Remote UI, you can check information about the printer or use the printer utility programs via PC smartphone, or similar device.
  3. Choose the “Security” menu item.
  4. Choose “Administrator password setting”.
  5. “Register the administrator password?” Choose “Yes”.
  6. When you register an administrator password, password authentication will be required upon starting Remove UI.” Choose “OK”.
  7. Admin password registration - Enter an alphanumeric password no longer than 32 characters. The password is case-sensitive. Please save the password in a safe place as you may need it in the future.
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your PIXMA printer. By registering, we will be able to notify you via email when service updates are available.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (1-800-652-2666)
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
Posted to: Canon News
Post Date: 9/25/2014 10:57:23 AM CT   Posted By: Sean
 Wednesday, September 17, 2014
Canon EF 300mm f/2.8 L IS II USM Lens
From Canon:
 
To the Users of the EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM, and EF600mm f/4L IS II USM Interchangeable Lenses for Canon Digital SLR Cameras
 
UPDATE:
Please see the changes to the “Identification Procedure” section below regarding the criteria for affected serial numbers. The identification procedure has been enhanced to include the first, second and third digits from the left in order to more precisely identify affected products.
 
Thank you for using Canon products.
 
Canon has released a firmware update for EF300mm f/2.8L IS II USM, EF400mm F2.8L IS II USM, EF500mm f/4L IS II USM and EF600mm f/4L IS II USM lenses. This firmware update will be performed by Canon Service Centers. Please contact us using the contact information listed at the bottom of this page.
 
Firmware changes:
Firmware Version 1.1.1 incorporates the following enhancement:
 
  • Changes the control algorithm of the focus drive, and enhances the drive’s responsiveness for more precise focus and adjustments. In particular, the new firmware enhances the AI servo AF capability of the lenses to track objects that move irregularly in sports events, such as soccer or rugby.
Affected Products:
Firmware Version 1.1.1 is for lenses with Firmware Version 1.0.0. If the lens’ firmware is already Version 1.1.1, it is not necessary to update the firmware.
 
Identification Procedure:
The first, second, and third digits from the left in the serial number (10 digits) for lenses equipped with Firmware Version 1.0.0 are as follows:
 
Lens nameSerial numbers of affected products
(x presents any optional numbers)
EF300mm f/2.8L IS II USM790xxxxxxx through 913xxxxxxx
EF400mm f/2.8L IS II USM790xxxxxxx through 913xxxxxxx
EF500mm f/4L IS II USM880xxxxxxx through 910xxxxxxx
EF600mm f/4L IS II USM880xxxxxxx through 910xxxxxxx

Lenses with serial numbers other than those listed above are equipped with Firmware Version 1.1.1 or later.
 
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register your EF300mm f/2.8L IS II USM, EF400mm f/2.8L IS II USM, EF500mm f/4L IS II USM or EF600mm f/4L IS II USM. By registering, we will be able to notify you via email when future firmware updates become available.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
 Monday, June 23, 2014
Canon Logo
From Canon:
 
UPDATE:
Please see the changes to the “Identification Procedure” section below regarding criteria for affected serial numbers. The identification method has been enhanced to include the first digit in the identification procedure in order to more precisely identify affected products.
 
Thank you for using Canon products.
 
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.
 
Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.
 
Affected Product
The phenomenon described above may occur in Canon EOS 5D Mark III Digital SLR Cameras whose first and sixth digits of the serial number are as set forth below.
 
Identification Procedure:
Serial Number: [XnnnnNnnnnnn]
"X"="0" and "N"="1" or "2"
"n" represents any digit.
Examples of affected serial numbers are: "0nnnn1nnnnnn" or"0nnnn2nnnnnn"
 
Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.
 
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
 
Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.
 
Thank you,
Customer Support Operations
Canon U.S.A., Inc
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON, 1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
Posted to: Canon News
Post Date: 6/23/2014 9:01:03 PM CT   Posted By: Sean
 Wednesday, February 19, 2014
Canon Logo
From Canon:
 
Thank you for using Canon products.
 
The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon will take to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.
 
Affected products
PowerShot ELPH 330HS
 
PowerShot ELPH 330HS
In some PowerShot ELPH 330HS compact digital cameras, there is a possibility that the following operation errors may occur due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.

Support
If your camera exhibits the phenomenon described in this announcement, your camera and NB-4L battery will be inspected and repaired free of charge. If you own an affected camera, or if you have a question about whether your camera is affected, please contact our Customer Support Center.
 
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-226-3277
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com

Posted to: Canon News
Post Date: 2/19/2014 8:13:02 AM CT   Posted By: Sean
   
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